My OS X Mountain Lion PDF wont open - invaild code - Please help

I bought this MacBook Pro on june 21. Its brand new, so yes I qualify for the free Mountain Lion upgrade. I finally got my 2 emails and I seriously have no idea what to do. The instructions make no sense at all. I open the PDF and enter my code I was given via Email and its too long / doesnt fit in the Protected Password PDF. I click enter, doesnt work, I enter parts of it, and it doesnt work. no matter what it doesnt work. I tried entering the code on the Reedem section of the Mac App store, still does NOT work. What am I doing worng? I called the Apple store and they said I was entering the code in worng. I am NOT entering it in wrong, I copy paste it and it just doesnt work. I entered it multiple times with the - and without it and it just wont work! Someone please help! I was promised a FREE mountain lion upgrade and I really want it for the Airplay feature!
I can provide my Claim number / password if needed.

Since these forums are user to user only, you will have to deal with Apple on this; I'd suggest emailing their MAS support and telling them that you've gotten an incorrect code (copy/paste it in the email). Ask them for a new one or instructions on what to do with it.
Just an added thought: when you launch MAS (from your dock, Launchpad, or Applications folder), on the home / front page, do you see a "Redeem" link under Quick Links on the right side of the page? When you click on that, you should get a second window with a "enter your gift card or download code" section? Or is that the place where you've already tried it?

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    1   libsystem_pthread.dylib       0x00007fff8d1dff08 _pthread_wqthread + 330
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    3   com.apple.CoreFoundation       0x00007fff87968539 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation       0x00007fff87967e75 CFRunLoopRunSpecific + 309
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    7   libsystem_pthread.dylib       0x00007fff8d1de72a _pthread_start + 137
    8   libsystem_pthread.dylib       0x00007fff8d1e2fc9 thread_start + 13
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      rax: 0x000060000025a2e0  rbx: 0x000060000025a2e0  rcx: 0x0000000000000009  rdx: 0x0000000000000000
      rdi: 0x000060000024a740  rsi: 0x00007fff8f047fa4  rbp: 0x00007fff522ec2d0  rsp: 0x00007fff522ec2b0
       r8: 0x0000000000000001   r9: 0x0000000000000001  r10: 0x0000000000000004  r11: 0x000000010da18070
      r12: 0x000060000024a740  r13: 0x0000000000000008  r14: 0x0000000114a6d200  r15: 0x00007fff8b110080
      rip: 0x000000010da18079  rfl: 0x0000000000010202  cr2: 0x0000000000000000
    Logical CPU:     0
    Error Code:      0x00000004
    Trap Number:     14
    Binary Images:
           0x10d911000 -        0x10d911ffd  com.apple.Safari (7.1 - 9537.85.10.17.1) <4C7E7249-FC80-38A7-A318-CECB8009ACCF> /Applications/Safari.app/Contents/MacOS/Safari
           0x10d91b000 -        0x10de26ffb  com.apple.Safari.framework (9537 - 9537.85.10.17.1) <79BAD61D-4970-3FF8-9F40-6ABAFFAC4CE1> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
           0x10e216000 -        0x10e6cdff5  com.apple.JavaScriptCore (9600 - 9600.1.17) <ADC5427B-649F-3C9F-A88A-D5EA81093BC1> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
           0x10e83e000 -        0x10ead8fff  com.apple.WebKit (9600 - 9600.1.17) <8C2C77EF-14DD-3F9E-9EF1-95B2A9B4FFF8> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
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           0x10edbf000 -        0x10eef2fff  com.apple.WebKitLegacy (9600 - 9600.1.17) <3B62C7FA-2646-3A09-BB76-79224FA2E723> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
           0x10efe6000 -        0x10fe9affd  com.apple.WebCore (9600 - 9600.1.17) <854B5ADC-58CA-34F4-B3CA-90D79F6534FB> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
           0x112089000 -        0x112091ff3  libCGCMS.A.dylib (599.35.4) <67AD122A-B8DA-3C05-8B8C-1939F5064FAE> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
           0x112489000 -        0x1124b1ffb  libRIP.A.dylib (599.35.4) <F3C60582-1F27-335D-9C97-8CF307670F7B> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
           0x1124c1000 -        0x1124c4ffa  libCGXType.A.dylib (599.35.4) <A2B493FD-2EDE-3BC2-A281-2381E0156411> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
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           0x114b84000 -        0x114b85ff4 +cl_kernels (???) <35A49D7F-5A49-433A-B34A-6DC3502FD923> cl_kernels
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        0x7fff8bd85000 -     0x7fff8bd96ff7  libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
        0x7fff8bd97000 -     0x7fff8bd9fffc  libGFXShared.dylib (9.6.1) <25BBF325-AC57-3BAA-9427-2D14CC243AE6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
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