My "other" e-mail account - not fully accessible?

I am a 2 week old iMac user. I signed on to my internet service provider e-mail account and I can read my e-mail and delete it but I cannot access the address book nor other features. I'm not receiving any error messages. Cookies are ON. I did install Norton Internet for Mac. This is a new problem and I wonder if it's some feature of my iMac or the Norton. Any suggestions?

Since there are no active virus attacks that Norton will protect you from you should get rid of it, at least until you understand your Mac a little better. Norton has been crap on PC's for years, and is unnecessary on Macs.
The symptoms you mention are not normal for a Mac, but all kinds of crazy things happen with Norton (it will protect you even if you don't need protection).

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HT204053 Is it possible to have two (or more) different icloud mail accounts (not alias) under the same apple id? If not what is you best advice for all family members to have their own e-mail and still share the purchases under the same apple id. Thanks

Is it possible to have two (or more) different icloud mail accounts (not alias) under the same apple id? If not what is you best advice for all family members to have their own e-mail and still share the purchases under the same apple id. Thanks

mannyace wrote:
Thanks for the response.
So I basically won't run into any trouble? I
There should be no issues. Its designed to work like that. You don't change Apple IDs just because you get a new device.
mannyace wrote:
Thanks for the response.
Is there any chance that the phones can fall out of sync?
Unlikely. But nothing is impossible. Though I don;t see how that would happen. As long as both are signed into the Same Apple ID / iCloud Account they will be N'Sync. (Bad Joke)
mannyace wrote:
Thanks for the response.
If I get a message or buy an app or take a photo on the iPhone 5, how do I get those things onto the iPhone 6?
If you buy an App, you have 2 ways to get it to the iPhone6: If Automatic Downloads is enabled in Settings->iTunes & App Store, it will automatically download to the iPhone 6 when you buy it on the 5 and vice versa if you buy it on the 6, it will download to the 5.
Alternatively, you can simply go to the App Store App->Updates->Purchased and look for the App there and download it. Purchased Apps will not require payment again. i.e They'll be free to download to the iPhone 6 once purchased.
SMS Messages will sync over using Continuity as long as they are on the same Wifi network. Otherwise, restoring the iPhone 5 backup to the iPhone 6 will transfer all messages received up until the backup was made onto the iPhone 6.
Images, can be transferred either through Photo Stream
My Photo Stream FAQ - Apple Support
Or any Cloud service you want such as Dropbox, or One Drive.
mannyace wrote:
Also, something i forgot to ask initially: Should I update the iPhone 5 to iOS 8 first or does that not matter?
If you want the Continuity features as explained above you need to update the iPhone 5 to iOS 8. Otherwise its not all that important.

How can I download my address book from other e-mail accounts of mine?

I left yahoo as my default e-mail because the contact address book no longer functions. I can only get my list as I compose a message and begin typing the name. I have other e-mail accounts such as Comcast and g-mail. How can I import them into my new default Thunderbird address book?

Export the address books from your providers as a comma separated file. Type .CSV file.
Then open the address book window in Thunderbird and use Tools-Import to bring them into Thunderbird.

.mac mail account not displaying correctly

My .mail account has worked for two years but now, when I sign in and the mail inbox is displayed, it does not load fully, text is not displayed correctly and I cant read or reply to mail as the mouse click has no effect... I've emptied the cache and run disk utility. Any pointers for a novice mac user?? Thanks. M.
mac mini Mac OS X (10.4.9)

When this was happening last week they also suggested
you totaly quit Safari after empting your cache. Try
that.
I've tried shutting it down (safari as well as the computer) but its still loading the same... any more hints? Thanks, M.

Can no longer see my inbox or my other e-mail accounts

I have 3 e-mail accounts on my iphone 4....I've got my work e-mail, my gmail and my icloud mail. I used to be able to click on the Mail app and it would go straight into the list of mailboxes that I have. I could click on a mailbox and it would go straight into the Inbox of that mail account. But for some reason when I picked it up a little while ago and clicked on the mail app, it went straight into an e-mail from one of my mail accounts instead of to the screen that lists all of my mail accounts. It doesn't give me an option in the top left corner to go into the Inbox of that mail account anymore. The only thing it will let me do now is Edit this one e-mail or move it. The mail app says I have 4 new e-mails but I"m not able to check them since I can't get into the Inbox for that mail account because it keeps going straight into an e-mail instead with no option to back out of it. I don't know how to get it to go back into the main screen so I can choose which mail account I want to look at it. Can anyone help????

When I held down the mail app, I didn't get a minus sign. The apps just shook instead. But I powered off the phone and turned it back on and now it is working so maybe it was just stuck? Not sure what it was that fixed it but it appears to be working now. Thanks for the quick response!

G-Mail Account Not showing up in Messaging Folder

On my Droid X, that I can't say enough about, I noticed that my G-mail Account is not showing up in the Messaging folder. I have tried the "manage account" option and it shows the account, but on the main messaging screen, it is only showing my comcast, facebook, twitter and texting folders. Subsequently, I'm not receiving my g-mail unless I use the browser and log into the gmail account that way... Any thoughts or suggestions?

Try adding a folder by doing these steps. Hope this helps!
If there is no room on a specific homescreen, the option to add shortcuts or folders will be greyed out. Select another homescreen to add or resize/remove existingg widgets to make space.
Add a Folder
1. Press Menu hard key, press + Add,
2. Select Folders
You will be presented with a list of data and documents you can access by or save into a folder. (New folder, All contacts, Bluetooth received, Favorites, Phone Numbers, Recent, Statues)
3. Select a folder from the "Select folder" menu to place it on a homescreen. You can adjust its position once its on the homescreen.
Add a Shortcut
1. Press Menu hard key, press + Add,
2. Select Shortcuts.
You will be presented with a list of features that can be turned into a shortcut icon on your homescreens for quick access to the particular application or feature. (Applications, Bookmark (internet), Contact, Contact Search, Dialer, Navigation, Gmail label, Latitude, Music Playlist, Picture Slideshow, Settings, Voice Dial).
Any application icon from the Applications tray can be used to create a shortcut. Tap and hold on the icon in the applications tray. The applications tray will hide away and you can drop the Application icon on your homescreen. This icon now becomes a shortcut to that application.
3. Select a shortcut from the "Select shortcut" menu to place it on a homescreen. You can adjust its position once its on the homescreen.
Notes:
The top row (right below the Google Search bar) cannot be used for shortcuts or folders.
To remove a shortcut or folder press and hold the item and drag it to the App try icon (trash can).
If an error message appears, you can drag the message into the trash as well.

Mail accounts not showing up when in iTunes.

I'm trying to rearrange the order of my (5) mail accounts by following directions found on a post titled "How to change order of mail accounts in iPhone 4 mail app". One of the steps involves viewing and modifying the list of mail accounts while in iTunes.
As I mentioned I have 5 mail accounts, two mobile me, two yahoo and one gmail. All are active and I receive and send on them with my phone regularly. Only one of my Mobile Me accounts shows up in the list in the iTunes window.
Anyone have suggestions?

Syncing calendar events direct with Outlook via the iTunes sync process is not associated with an email account.
Syncing calendar events direct with Outlook via the iTunes sync process is separate from transferring the email account settings for an email account or accounts from your computer to the iPhone's Mail app, which only needs to be done once to transfer the email account settings to your iPhone followed by deselecting this.
Deselecting an email account under the Info tab for your iPhone sync preferences with iTunes after the email account settings have been transferred to your iPhone followed by a sync does not delete the email account from your iPhone.
Deselect this under the Info tab for your iPhone sync preferences with iTunes followed by selecting Apply and then delete the account from the iPhone's Mail app that you don't want to access on your iPhone.

Mail accounts not showing after restoring a profile backup

Followed the instructions here https://support.mozilla.org/en-US/kb/profiles-tb#w_restoring-a-profile-backup for manually "Restoring to a different location".
Re-stated TB and only "local Folders" show in the home tab. The emails for my previous main account are there minus what was on the "inbox" for that account.
The rest of the email accounts were created in the account settings but are not showing in the home tab (no emails).
When I point to the server settings they message storage is set to this folder and I get this message.
The Local Directory path "C:\Users\user\AppData\Roaming\Thunderbird\Profiles\xxxxxx.default\Mail\pop.1and1-2.com" is not suitable for message storage. Please choose another directory.
Could you please provide some help?

Normally the instructions work fine, but in your case there seems to be a glich. I've heard that some issue can occur if the Profile has been moved from one pc to another and previous pc directory used :
C:\\'''Documents and Settings'''\\ and the root directory gets confused.
This is located in the prefs.js file, which you copied over when you followed the instructions.
It can be fiddly and time consuming trying to correct this file.
So I'm going to suggest that you do not use the old prefs.js file.
The best way forward would be to delete the Profile and start again but this time using a fresh new prefs.js file.
Using Profile Manager
http://kb.mozillazine.org/Profile_Manager
create new Profile and then click on 'start thunderbird'
Manually create all the mail accounts - email addresses, which you had backed up, but do not download anything.
File > New > existing mail account
or
menu icon > New Messages > exisitng mail account
enter name, full email address and password for the mail account,
click on 'Remember Password'
Click on 'continue' button.
When all mail accounts have been created in the new Profile, check the Account Settings are exactly as you require.
Tools > Account Settings > Server Settings
or
Menu icon > Options > Account Settings > Server Settings
check all preferences are as you require
also check other settings eg: Copies & Folders, Junk Settings etc.
when all is ok click on OK to save any changes.
Then access the Profile folder as follows.
make sure hidden folders are visible:
http://kb.mozillazine.org/Show_hidden_files_and_folders
In Thunderbird
* Help > Troubleshooting Information
* click on 'show folder ' button
* A new window opens.
'''Close Thunderbird now - this is important.'''
The Profile folder will show a 'Mail' folder amongst other files and folders.
scroll down to see:
abook.mab and history.mab files.
These are your Personal Address Book and Collected Addresses. The new files will be empty.
Locate your backup profile and copy paste the abook.mab and history.mab files into the new Profile overwriting the new blank files of same name.
Additional info:
You may have a few more files that you may wish to copy/paste into this profile name overwriting files of same name. Not totally essential, but will save time setting these preferences up again.
* localstore.rdf - Toolbar and window layout size/position settings.
* mailviews.dat - Defines your current message view
* mimeTypes.rdf - Action to perform when downloading certain types of files.
* training.dat - Custom training for Junk Mail Controls
In new Profile, click on 'Mail' folder
You should see your added mail account names and Local Folders.
click on one of the mail accounts.
They will have the basic default folders which of course are empty.
Locate backup Profile mail account for same email address.
you need to copy paste the ''contents'' of the backed up mail account name into the new empty mail account name.
Copy all the files and folders and paste into the new mail account folder overwriting the contents eg: Inbox. It may look similar to image below.
Do this for each mail account and Local Folders.
So you have replaced the new empty mail accounts files with all the backed up email files.
Restart Thunderbird.
Please report back on results.

E-mail account not working since Z10 software update 10.2.0.424

I’m having a technical issue with my company e-mail account on my blackberry device. The phone had recently updated [5-days ago] its operating system to version 10.2.0.424
Ever since the software update, I have not been able to send or receive any e-mails on my work email account. But my gmail account is working normally on the phone.
I deleted the account completely from the phone and tried to reconfigure it, but the message is always the same: “The server for account XXX – [email protected] [mail.xxx.com, port: 143] can't be reached. The settings might be incorrect or the server could be temporarily offline. Check your settings and try again."
Our company's web-mail is provided by Bluehost and i have checked and rechecked that the configurations match the specs instructed by Bluehost. Moreover, these are the exact same settings I was using on the phone before the software update and it was working fine.
Please advise.
Thanks,
Joe

Hi,
I am having the very same issue, and also done everything you have said.

Mail account not working in iPhone

One of my POP mail accounts is suddenly not working - I click on the inbox and it shuts down. Any suggestions?
Thanks!

Try these as needed:
1. Reset phone - press both home and sleep/wake buttons until the Apple logo appears.
2. Delete and reinstall the account
3. Restore phone in iTunes using a backup
4. Restore as a new iPhone

Mail Account Not Working

Mail on my Air is able to receive and send mail from my University email, but after syncing the mail client with my new iPhone 5 yesterday, I still cannot send/receive mail from that account on my phone.
I first set it up on my Air through the Mail new Account interface. My university uses a Gmail Apps interface, so it was relatively easy. IMAP is enabled on my server with all of the correct options (double checked with a tutorial). The account works perfectly on my mac and am able to send and receive.
I then plugged in my iPhone 5 and synced it using iTunes with emphasis on the Mail Accounts option. All of my accounts are on my phone (iCloud, personal Gmail, and Univ. Gmail). I can send/receive from the first two, but still no go on the University account. It gives me a message whenever it attempts to send or receive saying that my username or password is incorrect - when in fact it isn't.
Am I missing something? Is there a reason it worked flawlessly with my own Gmail account (which is a Google Apps setup with my personal domain as well) but not my University account?
Thanks, everyone.

Maybe one of these sites may help you to gain access again:
https://iforgot.apple.com
http://myinfo.apple.com
If not, I would suggest to contact .Mac support online (use the form at the bottom):
http://www.apple.com/support/dotmac/account/

One of Three Mail Accounts not receiving msgs

Cannot retrieve msgs. in mail from one of three email accounts. All are set up the same. All three had been working fine for over one year. A couple days ago, one of the accounts stopped retrieving mail. I can see the msgs. on the mail server when I use a browser w/ webmail (which is Comcast), but I cannot retrieve into Mac Mail. I've not changed anything. I can send email msgs from all three accounts and can retrieve msgs. in two of the three accounts.
Also, I tried a different mail appn (i.e., Netscape Mail) and was able to retrieve the msgs. for the email account that is no longer working in Mac Mail. Help!!! I depend on this account for important communications...
Tom

As previously noted, the problem in retrieving msgs. to one of my three mail accounts was resolved, but I wasn't sure what the fix was. Well, the problem returned again today (after a couple months of no issues) where one of the accounts could not retrieve msgs. from the Comcast POP server. I searched the Apple Support site and noticed the recommendation to have different usernames and "different passwords" for each mail account on same server. Comcast Mail has a scheme of primary and secondary mail accounts. The mail account unable to retrieve msgs. from the server was a secondary account w/ a different user name than the primary, but the same password. I changed the password on the secondary email account (both on Comcast's server and in the local Mail preference) and all is working fine. I don't know for certain if this was actual fix or something else was changed by Comcast or me, but I believe this did it.
Tom

Exchange mail account not getting deleted - Iphone froze

Exchange mail account is not getting deleted if i try it and
it frozes the iphone.
Switch off the phone and restarting doesn't help
Same thing happens when you try to change contact off in exchange mail properties.
I have 3G iphone with firmware 2.1

I have the same or a similar problem - after my update to the firmware on friday, i have intermittent ability to download email.
i have 4 accounts on my phone - a mobile me account, 2 accounts through Cox servers, and my exchange account. I was able to download from all accounts just once after updating the firmware 3 days ago.
The Cox accounts are the only ones that work - and only sometimes. outbound emails become phantom emails and go nowhere.
I lost the domain information in my exchange account. when i go in to update it, it freezes and won't save the new domain or let me leave the settings screen unless I hit the home or sleep/wake buttons.
i tried deleting the exchange account to recreate it, but it freezes on that.
I lost my calendar entirely.
i had to resync my contacts.
this is worse (much worse) than before the firmware fixes.

New mail account not syncing calendar...?

We are switching over our mail account from OWA as our company has been sold. We use a company called CourseTrends for all our domain hosting/marketing tools. They use Squirel Mail. I have successfully backed up my emails from OWA to Outlook, and, while not perfect, the data is there. Now, I'm trying to setup my email to my iPhone 6 (and my boss' iPhone 6 Plus). I can get the mail setup, but our calendars do not come over. In settings, the option to sync my calendar isn't even there. I've setup countless emails to my phone from gmail and my own accounts from iPage and Powweb (I know powweb used Squirel Mail, too).
Am I missing something obvious here? Tried to download the outlook app and couldn't get that to sync at all (the more I read, the more I realized that might not be the solution anyway).
Help, please?

can you receive email on that account? send one to that account from .mac as a test.
what are the outgoing mail server settings, which port are you using, 110? go to mail>preferences>accounts, select that account for which you are having issues, and check the smtp server - outgoing - select it from the list, click edit list and look what the detail info is on both panes, account info and advanced.
i would double check the settings for that account again, making sure they are correct, then if that does not work, i would change the outgoing port and try others that your isp may suggest.
let me know and hope this helps

Mail accounts not connecting after resume

This started about a week ago suddenly, not after any updates or new software installs.
I have 2 e-mail accounts set up within the Mail app which were working fine for years. Now they randomly show the exclamation mark next to them and won't connect. This seems to happen more after resume. Connection doctor shows that a varying combination of IMAP and SMTP in each account aren't connecting, and tells me to check settings and SSLs.
Have installed Thunderbird to check if this is Mail app specific, but that's also unstable.
I'm unsure what to do - closing and restarting the app sometimes works. Restarting the computer almost always works. I've deleted and re-added both accounts to no avail.
Has anyone had anything similar? How was it fixed. I'd rather not do a clean install.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output andWi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode by putting the system to sleep and waking it up. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

My "other" e-mail account - not fully accessible?

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