My outgoing mail is stuck in outbox. Why?
I've done everything I can think of. I've deleted the account and re-added it, restarted my computer, and verified SMTP settings. Any ideas why my mail would be getting stuck in the outbox? Also, I have four different email accounts, three Gmail and one Zoho. All are getting stuck.
From the Mail menu bar, select
Window ▹ Connection Doctor
Click the Show Detail button. A drawer opens. Try to send a message and post the text that appears.
Anonymize any private information before posting. That means names, email addresses, contents of messages, and anything else that you don't want to make public.
Similar Messages
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Outgoing emails get stuck in outbox-WHY?-help me doctor!!
looked at connection doctor -all is fine, tried sending test to myself-is stuck in outbox, small picture files are also getting stuck there-2mb
previous to that I have noticed that emails are coming in blocks/ pairing up with previous emails from the inbox-why again, I ask!??
Message was edited by: armchairtravellerAAAHH HAA; I GOT IT!!!!!!!
The problem is your CONTACTS. STOP deleteing and playing around with the deleting the outbox, that ain't it. I found a post from some guy named Russ who is a Microsoft MVP, and the issue is that some of your contacts are messed up. Its got to do with the display of your contacts, and adding them using a Phone/PDA. Easiest fix is when this problem happens do the following: 1. Click File and Work Offline; 2. Go to the Outbox and open the email; 3. Double click EACH email address you are trying to send it to (when you double click; it SHOULD open the contact card, BUT eventually you will get one with an error). Obviously the one/many with the error are the problem. Just go into your contacts and either fix the "DISPLAY AS" blank or just simply create a new contact card for the person.
Then try to resend: VOILA!!! Problem solved. I have done MUCH testing on this, and spent about 5-HOURS. Thanks MS. There are a TON of postings all over the web for this, and HOPEFULLY people will find this post.
***The problem has something to do with importing contacts via an iPhone or ANY phone for that matter. Its not just the iPhone, even Windows Mobile phones have the issue.
After you recreate the Contact the messages will not be stuck in the Outbox anymore. If it happens again, just follow the directions cause you probably have another contact that has an issue. -
Outgoing mail gets stuck in outbox?
Using MacMail. When sending mail, it seems to be getting stuck in the outbox for a long time. It gets sent to "onmymac" rather than the outbox for the particualr mail I'm using.
The solution below was found at: https://discussions.apple.com/thread/6351214
It appears to have solved the issue for me.
Linc Davis
Jun 9, 2014 9:53 PM
Re: Mail is getting stuck in my outbox?
in response to Hydro99
Please follow these directions to delete the Mail "sandbox" folders. In OS X 10.9 there are two sandboxes, while in 10.8 there is only one. If you're running a version older than 10.8, this comment isn't applicable.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder—not just its contents—to the Desktop. Leave the Finder window open for now.
Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window.
This action will delete any custom Mail stationery that you have created. If you want to preserve it, ask for instructions.
If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with this line:
~/Library/Containers/com.apple.MailServiceAgent
Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
what to do, when your outgoing mail gets stuck in the outbox, the server comes up as offline...grr
I had this problem too but I fixed it today.
Go to the mail menu preferences.
Click on account in question.
Select the outgoing SMTP mail server (the one offline), this has a drop down list, click on the edit server list.
Click on the advanced button.
Make sure use default port is checked.
Make sure SSL is unchecked (unless your provider requires it, mine does not work with it checked).
Have authentication set to password.
User name should be your email address for that account.
Make sure correct password is entered (for some strange reason my password box was blank on this account).
Push the ok button.
For me the SSL box was checked and the password was missing. This is strange to me considering I have unchecked the SSL Box on the mail preference advance page. Also, I went through the complete set up account when I first created the account, why was my outgoing server password box empty?
I hope this helps.
Here is a link to some visual aids with the steps from my ISP
http://support.knology.net/content/smtpauth/smtpredirect.cfm -
Outgoing mail stuck in outbox, why?
How do I get my mail out of the Outbox?
OS X Mail: Troubleshooting sending and receiving email messages
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Outgoing mail gets stuck in my Mail program...
I was sending a photo file to someone when I realized that it was larger than I had intended it to be (about 6MB) and so I deleted it from the outbox while it was in mid-send. Now, whenever I send an email, it just goes to the outbox and stays there, stuck. Is the large photo file clogging the way or something?? How do I clear up my outgoing mail route?
Help :P
Mac Book Pro Mac OS X (10.4.6)You would be better posting your query in the Mail application forum...
http://discussions.apple.com/forum.jspa?forumID=753
This one is for the mail services part of OS X Server - so folk do not necessarily know the ins and out of the Mail client. -
HT1277 my mail is stuck in outbox
My Message is stuck in outbox ....not sending?
Does the e-mail have attachments?
What does Mail/Window/Connection Doctor Show? If the server is red, select it and look at the Show Details box.
Troubleshooting sending and receiving email messages
Troubleshooting sending email messages -
Why is my sent mail getting stuck in outbox and not sending?
I have tried rebooting, Closing the mail application, And deleting my iCloud account from my phone. Messages do not get sent , mail says "sending" for awhile and then they appear in my outbox with the error exclamation icon. Tapping icon gives a menu saying connection to outgoing sever failed.
Are you still using iOS 7.0.3 as stated in your profile? if so, update to 7.1. If already on 7.1:
1. Reset phone (no data loss): Press both the home and power buttons, releasing when the Apple logo appears.
2. Delete and re-enter your iCloud account. -
My e-mails are stuck in Outbox
Does anyone know why an e-mail (from my iPad) to a particular address/recipient is stuck in my Outbox?
I can send to others just fine, and I've doublechecked this friend's e-mail address and it is correct.
Thanks!iOS does not run on MacBook Pros.
Drag the message to Draft mailbox and ensure the recipient is correctly addressed and send. -
TS3899 Outgoing Mail goes into an outbox. I cannot access it
I have tried everything the help communities suggest. Nothing works. Nearly every day something winds up in the outbox for no discernible reason. How can I access mail in the outbox, edit it and send it? Judging from the number of questions about this problem on the websites, it is a common problem. Most of the time there is no answer to the questions posted about this problem. I have had no luck asking Apple Support.
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
Cheers, Tom -
I am using Outlook 2007 and exchange server. When send emails they oftentimes get stuck in the Outbox with a sent date of "None". If I restart outlook and try resending the messages, they will oftentimes go out. I am having to restart outlook 5 times a day right now. Any ideas what would cause emails going out through exchange server to just "get stuck"? Sometimes when I sent the emails and I watch the Outbox folder, the messages will appear in the outbox with a "sent" date, then after a second or so that "Sent" date will just change to "none" and the email just won't go out. Any advice on how to troubleshoot or fix?
One other note...some messages just NEVER go out 9regardless of how many times I hit restart outlook and hit send) and I need to rewrite them by creating a new message and sending and that new message.
NOTE: this appears to happen when I'm in a state where I am "Connected to Microsoft Exchange".DontPanicZ wrote:
Hello,
I found a solution that worked for me.
See: http://www.slipstick.com/problems/outbox.htm
I followed the suggestions in the article and found that I had an add-in (that I did not need). When I disabled the add-in, my problem was solved.
Text of article follows:
After viewing the Outbox, the messages in it won't send.
If you click on the Outbox while messages are waiting to be sent, the messages are marked as read and won't send.
This is caused by a Net framework add-in you have installed that 'reads' Outlook items, including the Send to OneNote from Outlook PowerToy add-in and BCM (Business Contact Manager). A list of other add-ins known to cause this behavior is listed below.
To send the affected messages, you'll need to open the message, then switch to a different folder before clicking Send on the message. Do not go open the Outbox until after the messages are sent.
To identify the add-in that results in this behavior:
Look in Tools, Options, Other, Advanced, Com add-ins. Disable the add-ins and re-enable them one at a time and test.
Since BCM and possibly other add-ins are not listed in the COM add-in list, check
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins
Export the keys then change the LoadBehavior value to 0 to disconnect an add-in. Restart Outlook and test.
Applications responsible
The following is a list of some of the applications which are reported to cause message to be marked as read. If you use these or any other add-ins, check for a newer version - newer versions of some of these applications will not cause problems.
ICQExpress (COMAddin), installed as part of ICQ
Business Contact Manager (BCM)
Send to OneNote from Outlook PowerToy
Outlock
Outlook Backup Add-in
Sierra Wireless Outlook Integration - disable in the registry. It's listed at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\SwiOutlookInt.Addin
ONFOLIO
Timeslips add-in
Attensa for Outlook. Check for upgrade: newer versions not affected.
Cisco Meetingplace plug-in
MindJet Mind Manager 6. Disable the add-in in the registry - the key is Mindjet.Mm6OutlookLinker.AddIn.2
Google desktop "search your own computer", specifically because it searches the mail
ScanSoft PDF Converter Outlook Addin
Norton AntiSpam Outlook Plugin
Norton Internet Security
AIM Sync
LinkedIn Outlook Toolbar
Salesforce
Upshot Outlook integration
MS CRM 3.0 Outlook Add-in
Xobni
Auto-Mate
RingCentral Add-in
DesktopSMS.Addin
More Information
If your mail won't send and it's not the problem described above, other possible causes are:
Authentication problems: Are you logging on to the mail server correctly?
No default mail account. If you can reply to messages but not send new message, check the account settings and make sure one is set as default. When you use a configuration script created by your mail provider or import accounts, an account is not always set as default.
See Email Won't Send - Common Causes for more information. -
This is my work email. I still receive emails. I just can't send any outgoing. They are stuck in the outbox. When I check my email on my computer at work, nothing in the outbox, and they don't show as being sent. Log jam. How can I remove them? Already did a restart, etc.
I have had the same problem - stuck for 2 days, but I still can send & receive emails. I tried your suggestion - it worked! Thanks!
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My outgoing mail is stuck in my inbox
I'm having the same problem as one I saw in an earlier thread. My e-mails are sitting in my Outbox.
I have 4 different e-mail accounts and I've tried tons of different combinations sending & receiving. They just sit there in the Outbox. None of my accounts were off-line. I tried taking them all off-line and then back on-line but they still sat in the Outbox.
I tried deleting the Outbox.mbox as suggested in that earlier thread. It's not working for me.
Any other ideas?
Help please!Hi....don't feel bad. There is a whole topic on this...but it says the problem is "answered".
I am so upset about it. To fix the problem I had in sending and the email wouldn't go out, I went to the plist and deleted it and then it worked. But every now and then, it says it stays in my drafts. But I check my sent box and it has gone out.
Search in the discussions has been temporarily suspended.
It has taken me an hour and a half to get here.
I had NO clue about mobile me and have paid for a dot mac account for five years. I still don't know about what mobile me is. Does that mean my .mac addresses won't work anymore????
I want to talk to Mark, who made the announcement the search feature is temporarily suspended.
And why were dot mac subscribers not sent an email telling us about this mobile me application????????
I don't own an iPhone. I don't want an iPhone. I only use my cell phone for emergencies.
What does Apple think we are made of? How much money do they think we have to shell out after our laptops are obsolete after only three years and we have to buy all the upgrades and routers????
I am so upset with Apple right now, I am thinking about going back to a PC operating system or going straight with Linux and using nothing but open source.
When I try to go to a dot mac topic, it says my server won't allow it.
You are having problems now because of the new mobile me application.
I just want to know what happens to my dot mac account and is it not going to work anymore? What about my email address? I have so many newsletters coming to me with my email address. What happens if they all change to [email protected]??????
Apple, I want answers.
I have paid for a dot mac account for five years. Oh, I am upset right now. -
Outgoing mail stays in the outbox.
I am unable to send mail on my Macbook Pro (OSX, version 10.9.5). It appears to send, but when I check the outbox, it is still there. This happens with and without attachments. The problem doesn't appear to be with my gmail account.
OS X Mail: Troubleshooting sending and receiving email messages
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I can't get my I pad to send mail,gets stuck in outbox
My I pad mail won't send, gets stuck in outbox
Yes, i have same problems with Hotmail account, my ipad don't sync the hotmail account, i received the message like...server error, please contact your administrator....and i didn' see the folders and all emails.
The Icloud account and icloud email working in good conditiona, so, i belive that the likn between apple and microsoft is broken.
On Android and windows so, i have exchange config. For hotmail, all is ok, working in good conditions, the hotmail webpage with email is good, working. I have the problem only on ipad, configure from mail-hotmail account, not with exchange servere.
Now, i desactivate the account and activate again, same problems, now i don't see any emails, any folders, nothing to see. Icloud email still working very good, configured on same device.
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