My outlook on PC doesn't show message contents or forwarded e-mail

I can see the e-mail content or forwarded message on my android phone, but not on my pc..My boss can't view them on her laptop either. We don't know what's causing this as we didn't have a problem before...?

Hi,
In this case, can the emails be received in your Outlook? Or you can receive emails but can't see anything when opening them?
In case it's related to custom views, please try starting Outlook with the "/cleanviews" switch:
Press Win + R and type “outlook.exe /cleanviews” in the blank box, then press Enter.
Please note this will reset to default view, all custom views you created will be lost.
Otherwise, you can also test in Outlook Safe Mode to determine if this is 3rd-party add-ins related:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem seeing the messages in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
Regards,
Melon Chen
TechNet Community Support

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