My P75-A7200 laptop with bad ram - Is the ram soldered to the motherboard???

Hello,
I have a quesiton about my laptop and issues I've been having. 
It has been blue screening a lot over  the past month or so and when I took it back to the store where I bought it for service, I was told that there was nothing that they could do to it since the ram was soldered to the mainboard and that it would have to be sent back to the factory for repair.
I'm just trying to find out more about my laptop and hopefully avoid a costly repair if possible. I thought my laptop had 4 dimm slots, if so, where do I find the slots and can I replace the ram???
Is it really soldered to the main board???
Thanks for any help.

the link but it doesn't talk about the 2 dimm slots under the keyboard that I was reading about earlier today.
You must not have looked at the video! It's out of focus, but you can see that the RAM is replaceable and inserted in slots.
That video is for a Satellite P75-A7200. As you can plainly see, the RAM is not under the keyboard. 
Even the spec says there are four slots!.
Memory
 Configured with 8GB DDR3L 1600MHz (max 32GB)
 4 main memory slots. Two slots are occupied.
-Jerry

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