My Palm Pre has completely frozen!!

smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Same thing is hapening to me. Fone is completely frozen. pulled the battery out, put it in nothing happened. tried to use paper to hold it in, nothing happened. ive tried restetting it by holding power and moving the silent button 3 times. ive read thatthis happens around an update. I have multiple apps on my fone aned they were completely updated. my fone crashed 5 days ago. i just got a new one 3 days ago and it crashed again. im wondering if its a software glitch within the palm profile. because that is the only thing that carries over wen u switch fones. palms got a prob on their hands an it seems to me it will be spreading soon. the best part is im stuck on a month long deployment with no sprint store in sight!!

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Unable to Update or Restore
http://support.apple.com/kb/HT1808
See Here for
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Touchpad has completely frozen

I hope you guys can help. My HP touchpad has simply frozen up. No responses from any key presses. The Home button is flashing, indicating i have messages. But when i hit the power button - NOTHING. When i hold it down for 30 seconds - NOTHING. When I plug it into a USB port - NOTHING.
Since there's no battery pull option, how do i reset this thing?
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Nevermind... Hold down POWER and the CENTER BUTTON at the same time for about 20 seconds. That reset it.
Man, I hate seeing these issues with WebOS... >:-(

Palm Pre has no system sounds

Please ask all Pre-related questions in the proper "webOS" section of the Forum. Thanks!
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

you can check this article:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01289551&tmp_task=solveCategory&lc=en&dlc=en&cc...
hope it helps!
kudos is very much appreciated...

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<http://docs.info.apple.com/article.html?path=Mac/10.6/en/8879.html>
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<http://support.apple.com/kb/HT1455>
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<http://support.apple.com/kb/HT1564>

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i've got a Macbook Pro Intel 2.2, running 10.4.11. The touchpad was acting a little strangely in the last week, and now my computer has completely frozen and is unusable. The keyboard and mouse do nothing, only the power button works to shutdown and start up the computer. I've tried doing an SMC reset but this made no difference. Does anyone know how to fix this?
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Palm Pre crazy symptoms: "phone offline", will not charge battery, will not start, error message "an error has occured that cannot be resolved"

This is a long description of a series of problems with my new Palm Pre. You may wish to search the text to find your specific issue(s). There is no solution in my post. Look for possible answers in the responses to come.
I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone worked great. Last night I plugged in the phone and updated the OS. After completion, I selected "Done" and went to bed.
- First Series of Issues: "Phone Offline", will not charge battery -
In upper lefthand corner of the phone there is the message "phone offline". Although the phone has been charging all night it reads "26% battery". I called the general Sprint tech support number and we tried the following things:
1) Restart phone (press and hold power button, then select "turn off". after power down, press and hold power button to power on.)
2) Reset the phone (several different ways - call tech support so that you do this correctly)
The individual at Sprint then sent me to another tech support person, presumably 2nd tier.
- Second Series of Issues: Error message "an error has occured that cannot be resolved" -
Sprint tech support person #2 also had me restart and reset the phone in a number of ways. In her words "we've tried every palm pre trick I know" and each time the phone was unresponsive. Often we received the error message "phone is offline". We did a full erase and after that the phone would no longer restart. At this point the error message came up saying "an error has occured that cannot be resolved" which referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky background with a semitransparent box over it with white text.
Sprint tech support person #2 then connected me with Palm support and the dance continued. Again we tried a whole bunch of resetting and restarting and erasing options. Palm support instructed me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. While that was happening he had me hold the "volume up" button and plug the phone into the charger. This caused a USB symbol to appear on the phone. When the file was complete I received an error message that the file couldn't run. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He then transferred me to another Palm support person who works with Mac users.
Palms tech support person #2 then informed me that I should have selected the "mac" download option on www.palm.com/rom. I verbally walked her through the whole series of webpages, telling her that it says that you need Windows (version whatever) or Mac (version whatever) but that at no time was there an option to download a different WebOS Doctor for different operating systems. After some more discussion she told me she would have to have someone call me back tomorrow.
- Third Series of Issues: phone stuck on USB symbol -
So at the moment the phone is completely useless. Not fantastic. I booted up the mac in Windows 7 and downloaded WebOS Doc and received the same error. I also ran Windows Vista virtually and received the same error. Later this afternoon I'm heading into work to try the same thing on Windows XP.
In the meantime, I got onto this forum and located a thread that provided a direct link to the necessary file:
palm.cdnetworks.net/staging/rom/webosdoctorp100ewwsprint.jar
After downloading that file, which I realized could totally be a virus, I was able to get WebOS Doc working on my computer. It required that I recharge the phone completely before beginning and now it's on the screen that says "Don't disconnect your phone" and the file is at 3% complete. Only... it's been at 3% complete for almost 30 minutes.
I am hoping that Palm will follow up with me tomorrow, but I'm leaving at 7am on a business trip and would love to have the thing working. Any suggestions are welcome, even if you can just tell me how to get the think disconnected safely before my flight tomorrow. I don't fancy getting through security with my phone wired to my laptop.
Thanks.
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide

My Palm Pre has completely frozen!!

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