My parents just bought an ipad. Their apple ID is correct in all the places except in the iTunes and App Stores settings. It won't let you click on the Apple ID to change it. What should they do?
My parents just bought an ipad. Their apple ID is correct in all the places except in the iTunes and App Stores settings. It won't let you click on the Apple ID to change it. What should they do?
Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
Similar Messages
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I changed my Apple ID to my new email address successfully for the iTunes and App store but it won't work for iCloud and it won't recognize my password. I read that this can't be done. How am I supposed to get into iCloud? I plan on getting rid of my old email address which is my old Apple ID so how is that going to work?
Same question Wish someone had replied!
I changed my Apple ID to my new email and now cannot find any way to access icloud. Unfortunately I had allowed icloud to hijack my airbook files, so of course I am afraid I will lose them tomorrow when I exchange my iphone for a new one and cannot keep an icloud account i cannot access. What a poor sync system! Really atypical for apple! -
My iPad3 is working great but iTunes and app store are in foreign language that I can't understand. Need help changing these programs to english. Other programs are in english and settings is set up for english. thanks, Jim
As far as I know the language of the two stores on the iPad (iTunes and the App Store) can't be changed - they should be in the language of the country where your account is based (if they aren't correct then try logging out of your account by tapping on your id in Settings > Store and then log back in).
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My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!
The recommended solution for most families is to share the same Apple ID for iTunes and App Store purchases, so you can share your purchases, but us different IDs for iMessage, FaceTime and iCloud. With this arrangement, each person can automatically download purchases made on the shared ID (by turning this feature on in Settings>iTunes & App Stores), while keeping their FaceTime calls, text messages and iCloud data (including photo stream) separated. There is no requirement that the ID you use for purchasing be the same as the ID you use for these other services.
This article: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/. -
My Ipad 2 has tried to shot down now for 3 hours, just before I could not open Itunes and App Store but Email and other apps was working. them I tried to shot down but I have now for now for more that 3 hours black screen whit turning wheel. any I deas what too do
See Here for
iPad Basic Troubleshooting
http://support.apple.com/kb/TS3274
Unresponsive iPad
http://support.apple.com/kb/TS3281 -
Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.
Hi FuzzyDunlopIsMe,
Welcome to the Support Communities!
It's possible that resetting your password multiple times has triggered this security. Click on the link below for assistance with your Apple ID Account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Here is some additional information regarding your Apple ID:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Click on My Apple ID to access and edit your account.
Cheers,
- Judy -
I'm having trouble using the iTunes and Apps store because i can't register my Nigerian mastercard. What should i do. i'm trying to register it in the Nigerian iTunes store.
Is this a new Apple iD? If it is, and you have already set it up, then you have two options:
1. Temporarily put a Credit Card or Gift Card on the account to download the free app. If you put a credit card, then once you have downloaded the app, you should be able to go into your Account preferences and change the payment option to = None.
2. You can download the fee App, and then set up a new Apple ID.
Cheers,
GB -
I have an apple id but i have not been able to use the same id with i tune and app store..what to do
i have an apple id but i have not been able to use the same id with i tune and app store..what to do???every time i m trying to login it is telling that this id has not been used with i tune and App Store ....reviewing of my id is one of the option provided to me after this...
Have you logged in and reviewed your account and entered payment details ? Unless the instructions on this page are followed when creating an account : Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method - Apple Suppor…
then credit card details will need to be entered before the account can be used to download any item from the store.
You could see if this post by mountaingoatgirl lets you review your account without needing to enter credit card details : https://discussions.apple.com/message/24303054#24303054
If not then you will either have to enter card details (you should be able to remove them after entering them), or create a new account (using the instructions on the above link). -
I try to go to itunes to see how much I m spent on itunes and app store and I can not and tries several times! I was told that they charged me wrong and I will return the money as they will do in what way? I need to know how much I have spent urgent plea
You can sign into the iTune Store and check your Purchase History.
http://support.apple.com/kb/ht2727 -
How do I change my iTunes and App Store Review Nickname using an iPad 2?
How do I change my iTunes and App Store Review Nickname using an iPad 2?
See > Change your iTunes Store country
Here > http://support.apple.com/kb/HT1311 -
ITunes and App store access after changing Apple ID.
Having changed country of residence recently, I changed my Apple ID. However, the old ID continues to come up on my iPad and asks me for my password. The ID has been closed and it will not accept either my old password or my new password under the new ID. It does work on my PC under the new Apple Id, but I cannot access, download or update any apps etc on my iPad.
When attempting to access the Apps Store it constantly comes up with a log-in using my old ID and will not et me change that ID. If I try to change the password using "Forgot password", it simply will not recognise the old ID as being a valid ID. The email address for the old ID is no longer valid or in use and that is why I chnaged my Apple ID rather than setting up a new ID.
Any help greatly appreciated
Old SilvaHi ,
Welcome to the Apple Support Communities!
I am sorry to hear that you cannot connect to or download from the iTunes and App Stores. There are some very good troubleshooting steps that I would recommend in this situation. Please follow the steps and information in the article below.
Can't connect to the iTunes Store
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a great day,
Joe -
For some reason the Apple ID window in iTunes and App Store now seems to suddenly have a character number constraint which prevents me using my 29 character Apple ID. As a result I am unable to enter the final few characters of my Apple ID which I have had for many years. Does anyone know what has caused this?
You need to ask Apple for assistance with getting back into your old ID. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to resolve this issue through the Account Security team, fill out and submit this form.
(118441) -
After upgrading to OX mountain lion my apps store doesn't open. App Store cannot verify a secure connection with the App Store. My internet connection is ok but i don't why this happening. What should i do?
Hi Tahan007,
Check these threads out:
Cannot connect to the App Store since upgrading to Mountain Lion.
Cannot connect to App Store since 10.8.1
why is my app store sign in saying connection failed?
Also if you're running any anti-virus SW, you might try temporarily disabling it -
Why is my Apple ID not working in iTunes or App Store on my iPhone? When I try to buy apps or music it asks for Apple ID so I enter my info and nothing happens. When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account. I do not have this problem with iPad ID is stored and can be used in App Store and iTunes. I have just upgraded to 5c and it's still a problem.
LeesaHeeley wrote:
When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account.
When fist setting up your new iphone you will be asked to log in with an apple id and password. If this did not happen you can then do as you suggested going to settings to itunes and app store and add your apple id login. This apple id login must have already been created for the iphone to accept it. If this apple id is already created but is not being accepted by your iphone you then should shut down your iphone and restart the device.
Good luck. -
Why can't I open iTunes and App Store on my brand new iPad mini.
Why can't I open iTunes and App Store on my brand new iPad mini.
Have you set up an iTunes account?
iTunes Store: Changing Account Information
http://support.apple.com/kb/HT1918
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Apple ID Support - Manage Account
http://www.apple.com/support/appleid/manage/
Cheers, Tom
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