My partner's iphone was stolen last week and the password to her apple ID was changed. They have control of the email and Microsoft won't let her change the password for one month. She has bought a new Iphone and wants to activate it. What can she do

My partner's iphone was stolen last week and they have changed the password to her Apple ID. They also have access to her email. She can't change her email password for 1 month. She has bought a new iphone. How can she get it activated?

She may want to contact Apple account security: Apple ID: Contacting Apple for help with Apple ID account security

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My husband's iPhone4s was stolen last week. he got it back today but everything is missing. How do I get it to sync up on his laptop? I've been trying to do this for over an hour. I can't get music, photos, apps nothing. Help!

How do I sync this iPhone 4s to his laptop? The phone was stolen last week and everything was deleted. I've been trying for over an hour to get it to sync.

That"s part of my problem, I dont get that option.
I get iTunes store and that's about it.
I've thought about "erasing/resetting" all settings but I'm afraid to do it. Or am I
missing something in iTunes?
Help please!
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My IPad was stolen last week. No 3G, just wi-fi. Can I do anything to locate it? it?

My iPad was stolen last week while we were moving. No 3G, just wi-fi. Is there any way to locate it? Also, will all my apps work on the iPad 2 and will I be able to transfer everything with a sync?

Was you iPad setup with "Find My iPad"? If not, there is no way to locate it. If you have set it up to use "Find My iPad", you can locate it as long as the iPad is connected to wifi, if not, your out of luck. That is, you can only locate it, if the person who found it connects to wifi.
And yes, all the apps you bought for your iPad, will work with a iPad 2, and you can restore to your new iPad 2 using the latest backup from your computer.

I had my iPhone 4S stolen last week and I am going to sync it to my computer to get everything back on it. I have a new computer, i know how to copy music over to the new computer, but where are the contacts stored on the computer?

Hi there,
Can anyone help me!? I know how to copy my music library to my new computer but struggling with copying the contacts etc. Where do I find the contacts folder on my old computer?
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K

I had my iPhone 4S stolen last week and I am going to sync it to my computer to get everything back on it.
If it is stolen , how are you going to sync it?
You mean you got a new iPhone and you want to sync it to your computer?
Plug it in.
I know how to copy my music library to my new computer
New computer??? Or new iPhone?
I know how to copy my music library to my new computer but struggling with copying the contacts etc. Where do I find the contacts folder on my old computer?
I suggest you simply copy your entire User folder from old computer to new computer. This way all your data (Music, photos, contacts, emails, calendars, documents, etc.) goes across.

My mom updated her iPhone to iOS7, and now she has my contacts. Does this mean that she has access to all of my photos as well? How can she 'unlink' our phones? Or, is there anyway that I can get my stuff to disappear from her phone? Thanks

My mom updated her iPhone to iOS7, and now she has my contacts. Does this mean that she has access to all of my photos as well? How can she 'unlink' our phones? Or, is there anyway that I can get my stuff to disappear from her phone? We share iTunes account so I think we are both on the same iCloud.

Welcome to the Apple Community.
If you are using the same ID as a primary iCloud login, then yes she can see your photos in photostream if you have it enabled.
You can use the same ID for iTunes so you can share all your purchases, but you need different ID's for iCloud.
Unfortunately, the mess caused by sharing the ID, will need to be sorted manually, once you both have your own ID's.

I lost my disk for cs5 creative suite 5.5 design premium but I have product code and a new computer I want to reinstall. What can I do?

I lost my disk for cs5 creative suite 5.5 design premium but I have product code and a new computer I want to reinstall. What can I do?

You can download the software from the website and then type in your old serial number to activate it... that is, IF the installer database will work with your operating system. I am having problems reinstalling CS4 with a new computer running on Win 8.1. When I called customer support, they told me a whole lot of nothing for 45 minutes and then directed me to a chat session. After about 30 minutes on chat, I was basically told they don't offer support for older products. The website says "no known issues" for installation... but that very well may be because they are unwilling to record the issues when someone calls to report them! Good luck with your install. I wish I had CS5 at this point, as it appears there is still support available for it... but you are on the bubble timewise for that to continue. Other downloads

When I connect my iPod Nano and it opens, it won't let me choose syn tunes from devices. I just bought a new Laptop PN, not MAC but I can't sync

Syning in new Laptop PC

rubicon53 wrote:
I just bought a new laptop and my ipod nano will not stay connected to my computer.
I cannot transfer any of my songs to my new laptop
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I'm trying to change my iStore ID email to the one that's listed as my "rescue email". It won't let me make the change. How do I change my "rescue email"?

I am trying to change my iTunes ID email -- I am leaving the service provider for my old address. The email address I would like to use is, they say, my "rescue email" and the Manage Account software will not allow me to change my ID to that address. How do I change my "rescue email" to some other address so that I can change my iTunes ID email to the one I prefer?

I'm with JC4567, I have my old email turn up when going into my iCloud settings. It won't let me change the email to my new one (this new email and password are already updated on my PC. Why can't it just automatically update all other devices with it???), it's grey'ed out so I can't click and edit. I read somewhere that if we delete (older ios) or log off (newer ios) iCloud in the Settings then we can log in with the new AppleID and password. When I tried that it brought up my old AppleID and demanded my old password to my to turn off the "Find My iPhone" part in the iCloud. So I couldn't delete/log out of iCloud without turning off Fimd My iPhone. Catch 22. How do we fix that?

What are the options if one iPad was stolen last week and Apple created a bug which the burglar can turn off "Find My Phone"?

Last week, my gf was stolen and lost her iPad. I thought that everything was lost because "Find My Phone" didn't manage to track the iPad location so the police could do something.
Today, I ended up reading this article (http://9to5mac.com/2014/04/03/ios-7-bug-allows-anyone-to-disable-find-my-iphone- and-bypass-activation-lock-without-a-password/) which tells me that the iOS 7.1 presents a bug where someone can deactivate the "Find My Phone" function without the password.
What are the options here so I can rehave the stolen iPad, which Apple helped the burglar to keep it or even sell it?
Appreciate your cooperation

Apple didn't "help the burgler" do anything. Did she have a passcode on the device? If so, the thief would not have been able to access any of the functions needed to disable Find My Phone. Also, if the device doesn't show up in iCloud's Find My Phone, it may be that it is simply turned off, or not connected to a network.

I reported to Austin Police Department about my unlocked iphone was stolen last week. I'm ****** off that Serial number of my stolen iphone is on another Apple ID. IMEI still is not added into blacklist. How can I contact to Apple Inc??

I don't understand why Austin Police are not doing to detain theft when I showed an location with valid address according Find my iPhone on icloud.com. They said that it might be wrong location but few blocks were correct location. I stopped at Apple Retail Store to get another unlocked iphone. I explained an employee whether they would add both IMEI and serial number into blacklist to make useless for anyone. They said they have nothing to doing.
I'm shocked today that IMEI number is still not added into blacklist. Serialnumber of my stolen iphone is already on another Apple ID, after restoring it.
They let me down because unlocked iphone is EXPENSIVE, it costs $800 in Canada.
How can I deal with Apple Inc to add both serial number and IMEI into blacklist UNTIL i get my stolen iphone back

What blacklist? There is no universal blacklist in the US. They're working on it, but it does not exist as of this writing.
Apple can't do anything about it. They are not a law enforcement agency.

My iPod was stolen last week. Its offline, not connected to internet and I don't know what to do! And I can't connect it to the internet to find it because, once again, it was stolen! Please help!

I got this for Christmas and its one of the only convient ways to communicate with my aunt who is currently living in another country! Someone stole it and its not connected to wifi or online. This happened last week and I just got it 2 weeks ago but I didn't know what to do then...I never installed any app for tracking or anything like that and I can't afford a new one! Even with the discount! Someone please help me.

Sorry, but if you didn't set up Find My iPod, and/or the iPod is not turned on or otherwise connected to the Internet, there's no way to track it nor affect it in any way. Notify the police and change the password to your Apple ID and any other applicable online services.
Regards.

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I want to block my iphone stolen last week with new IOS 7

My Iphone5 was stolen last week. Can I block it with the new ios7? The new ios was not installed on it yet. I do have teh IMEI number.
Thank You

This isn't very clear, if it wasn't installed what does iOS 7 have to do with blocking the iPhone? The provisions of the new iOS will only take effect after it is released.
In the meantime, to block you must have turned on Find My Phone in Settings > iCloud and registered the iPhone in iCloud. It must be turned on and connected to the Internet.
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I bought a new iPhone 5. Only photos from the last 30 days were transferred to my photostream on iCloud. I thought iClud was the storage for all the old photos. How do I access the older photos than 30 days on iCloud?

janqfromnor wrote:
I bought a new iPhone 5. Only photos from the last 30 days were transferred to my photostream on iCloud. I thought iClud was the storage for all the old photos. How do I access the older photos than 30 days on iCloud?
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My account was deleted for security issues. I made a new account, but I can't syncronise my apps with this new account. I bought a new Iphone and would like to transfer the apps ans music on this new one. Can somebody help me?

My account was deleted for security issues. I made a new account, but I can't syncronise my apps with this new account. I bought a new Iphone and would like to transfer the apps ans music on this new one. Can somebody help me?

Why would you make a new account? This will likely cause many problems. Just get you old account enabled.
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
Frequently Asked Questions About Apple ID
Everything you purchased with the old account will always be tied to that account. You will have to authorize the computer for that account and you will have to update the apps from that account.

My partner's iphone was stolen last week and the password to her apple ID was changed. They have control of the email and Microsoft won't let her change the password for one month. She has bought a new Iphone and wants to activate it. What can she do

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