My passport-reset to Factory Settings (wdbbep0010brd)

So, I have a problem with my external hard drive. The thing is that I formatted a couple of times my HD and now it is completely empty, although I think some files should be there. At the same time, the transferring speed is really slow (about 355kbps). I don't know if the tow things are related.My HD has failed every drive test i ran. I tried updating my HD and downloaded everything from here http://support.wdc.com/product/download.asp?groupid=218&sid=172&lang=gr. I even bought a new cable but the problem remains. I really think the only solution now is to reset my device to factory settings. I want to use it again like I just bought it or at least solve the problem. Plz help! I'm desperate! thankss!

I would like to hear the answer to whether or not factory settings can be restored. I purchased two MyPassport Ultra 1 TB - one for me and one for my dad. My dad's computer is a little messed up and I am trying to consolidate all of his data to hdd and run applications/os from ssd. I ran the SmartWare software backup just to see how it functioned. I would like to erase the data and settings I put on the MyPassport and start as though it just cam out of the box. Can this be done? Also, can I delete anything from factory, like Mac stuff as I don't have a Mac? Thank you, Rob

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Wifi just stopped working on an iPhone 4S, iOS 8.1.3. Have reset to factory settings and restored, still no wifi.

Wifi just stopped working on an iPhone 4S, iOS 8.1.3. Have reset to factory settings and restored, still no wifi. Will next release of iOS address this problem?

Hey there kevin8!
I have an article for you that can help you continue to troubleshoot this issue with the Wi-Fi on your iPhone. The article can be found right here:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Hopefully that will help resolve your issue. Thanks for using the Apple Support Communities!
Cheers,
Braden

IPhone 4s update was interrupted and message said phone had to be reset to factory settings. Lost all photos from phone in process of transferring to pc. Copy of my backup overroad that phone and all the old data and photos are gone.

My boyfriend and I share an iTunes account. I just tried to update his phone and during the update an error message occurred saying that his phone had to be reset to factory settings. It said it was an un setup phone and needed plugged in to iTunes. With no other choice, we had to select reset to factory settings. Now, my phone backup through iCloud downloaded onto his and all of his contacts and photos were overridden by mine. His photos were in process of transferring from the phone to the pc while this occurred and over 900 of them were complete when this happened. They don't show up on the pc now either since the sycn wasn't finished. Is there a way to get them back? When we plug his phone in now it shows my name instead of his so I'm not sure how to get to an old version of his backups even.

Error -1 indicates a hardware issue with the device.
Read here > http://support.apple.com/kb/TS3694
The device should still have warranty but unfortunately any service needs to be done in the US.
Warranty check > https://selfsolve.apple.com/agreementWarrantyDynamic.do
Is it possible for you to send the device home and have a family member take it to the Apple Store?

Why wouldn't my iPod Have a reset option to reset to factory settings I believe I received a display iPod it came with games you can't play if you click on them it says for demonstration only and I can not download any apps or games wth do I do

i bought this 3 months ago didn't open it or anything I know big idiot but it was for my daughters bday today she opens it and stuck to the back of it was a yellow sticker saying display model. What..... Ok so we charge it she can't wait to download her little grs and play and nope it won't let me download any apps or games so I tried to sync it with her brothers and no it won't so I google it to find out how to reset to factory settings looked so easy should have known I go to settings then general and yep no reset option so I try the iTunes thing with the laptop nope didn't work I am ready to try the hammer you know where you continually beat the darn thing till you feel better ugh please any suggestions would be so appreciated

You should be able to force it into recovery mode and restore it. Provided, that is, that it's not also activation locked. If there's an iCloud account set up on it with Find my iPod enabled, you're pretty much hosed.
You may want to try contacting Amazon to see if you can return it. Was it actually sold by Amazon, or by a 3rd party? Amazon is getting to be as bad as eBay any more with all the 3rd party sellers.
Amazon is NOT an authorized source for any Apple products. What you got was, as you have already figured out, a demo model. It was probably either liquidated along with the rest of the inventory from a brick and mortar retailer that went bust or possibly even stolen.

My Windows 7 laptop had to be reset to factory settings and iTunes was wiped. I have all my songs and playlists on my iPod. Is there anyway to transfer the songs back over, but storing the number of plays I have and carrying across my playlists too?

My laptop had a few problems and it had to be reset to factory settings. Meaning my iTunes was wiped clean and I had to reinstall it. My previous iTunes (and current iPod nano) has 13 playlists, over 2000 songs and a record of plays going back 2 years (which i would like back since a lot of my playlists are play based).
I've followed guides online, and i've managed to get my songs from my iPod to my computer and thus onto iTunes again. But neither the play count, nor the playlists are transferring with these methods.
Considering when I first bought this laptop I had to redo all my playlists and I KNOW how time consuming and bloody annoying it was I'd rather not do it again.
Is there anyone that can give me a step by step guide of how to do this?
I would GREATLY appreciate this, as at current i'm refusing to sync my iPod again as I am so desperate to cling onto the playlists and plays I have, which means no new songs...
Please help if you can.

The Ipod works fine.
Battery charges regularly with the occasional glitch.
Running iTunes 11.1.1.11
I figured a Nano would probably connect in a simpler way than the touch, but only have a couple computers and cables to test.
I've reinstalled iTunes, but not the full suite, and not all traces. I will attempt this, but I suspect its related to my touch. I was able to connect other iphones to my itunes without issue, using the same cable.

HT201269 Following these steps, has anyone run into the problem of losing the 4s data ability? My phone no longer acknowledges my data plan. I have to reset to factory settings to get it back, but then I also lose all the first gen backup transfer info.

Long story short, I'm trying to progress from my first gen iPhone to my iPhone 4s. I sync my first gen as directed to create a backup, and then restore my 4s to the first gen backup. However, once this is done (and it does successfully transfer my first gen phone apps, photos, texts, calendar, etc-etc to my 4s), my 4s phone no longer has 4g data like it did prior to syncing - it doesn't recognize my data plan at all. The only way I can access the internet is through my wi-fi. So then I have to reset to factory settings and re-plus my personal settings into the 4s but then I lose everything from the first gen transfer. Any thoughts and/or recommendations/suggestions? Many thanks.

Long story short, I'm trying to progress from my first gen iPhone to my iPhone 4s. I sync my first gen as directed to create a backup, and then restore my 4s to the first gen backup. However, once this is done (and it does successfully transfer my first gen phone apps, photos, texts, calendar, etc-etc to my 4s), my 4s phone no longer has 4g data like it did prior to syncing - it doesn't recognize my data plan at all. The only way I can access the internet is through my wi-fi. So then I have to reset to factory settings and re-plus my personal settings into the 4s but then I lose everything from the first gen transfer. Any thoughts and/or recommendations/suggestions? Many thanks.

IPod Classic (7th Generation) won't reset to factory settings...

Hi, I have a Apple iPod classic 160 GB Black (7th Generation). I had tried to sync it to my MacBook Pro, which the iPod was set up with, will not show up in iTunes. I will get an error message "The iPod "iPod" could not be restored because it could not be found." Then I'll get another error message "iTunes cannot read the contents of the iPod " Chris' Classic 160 iPod." Go to the Summary tab in iPod preferences and click Restore to restore this iPod to factory settings." When I go to "About this iPod" it shows that there are no songs, movies, photos, podcasts or contacts. There are four games loaded on the iPod. But, it shows 41.5 GB used and 107 GB free.
This is what I have done up to this point:
Disconnect and reconnect your iPod to iTunes, and then attempt to restore or update the iPod again. Also, I've tried other USB cords.
Restart your computer and then attempt to restore or update the iPod again.
Try connecting your iPod to a different USB port, and then attempt to restore or update the iPod again. Connecting to a USB 2.0 port is recommended. For Windows computers, refer to Identifying USB 2.0 ports on your computer for instructions.
Remove any USB devices not manufactured by Apple that you have connected to your computer (it is not necessary to remove your keyboard or mouse). Then, attempt to restore or update the iPod again.
Update to the latest version of iTunes, and then attempt to restore or update the iPod again.
How do I clear out that 41.5 GB from the iPod? What can I do to reset the factory settings on the iPod?

Do the iPod disk diagnostic on your iPod, as in this excellent earlier post by tt2.
It wont fix your problem, but help us in troubleshooting.
then, Use Disk Utility->FirstAid->Repair ( may take 30 minutes )
Failing that Disk Utility -> Erase
This will reformat the iPod ( try using FAT32, instaed of HFS+) may take 4 hours.

30GB IPOD needed to be reset to factory settings...HELP

my 2 yr old 30 GB ipod needed to be reset to factory settings as it was not being recognized by my computer or itunes. It stated the the ipod was corrupt. Apple support in Burlington suggested to reset to factory settings as othe measures didn't work. I now have new computer and need to know if I have to reload the itunes CD or just login to Itunes store.

You need to download the latest version of iTunes from Apple (the "itunes store" is not involved).
http://www.apple.com/itunes/
The disc that came with the iPod will have an older version of the software, so download the latest. Install iTunes. Put all of your music and other media into the iTunes library. Connect the iPod. It should be recognized by iTunes. Depending on the current settings on the iPod, it may or may not ask if you want to sync the iPod to the iTunes library. If you sync, the music in your iTunes library will be copied to the iPod, and replace whatever music is already on the iPod.
If you want to Restore the iPod to erase it and and initialize the software, select the iPod in the iTunes sidebar and click on the Restore button. This will install the latest available software for the iPod (technically not "factory settings"). After the Restore process completes and the iPod restarts, iTunes will again ask if you want to sync the iPod to your library or not (do it manually).

Airport extreme setup. Airport express reset to factory settings. Light stays blinking amber. Utility won't recognize

AIrport extreme is setup. Airport express reset to factory settings. Light continues to blink amber. Utility will not recognize express to setup

Thanks. We understand that you want to use the Express to set up a separate wireless network with another modem, is that correct?
Unfortunately, we did not receive an answer to the questions that we asked above and have repeated again below regarding the AirPort Express and AirPort Utility. We asked these questions because not all versions of the AirPort Express are compatible with all versions of AirPort Utility.
What model of AirPort Express do you have? If you are not sure, please locate the model number on the side or bottom of the AirPort Express. It starts with an "A" followed by four numbers. It might be something like A1264 or A1392.
What version of AirPort Utility are you using? If you are not sure, please open AirPort Utility, click on the AirPort Utility menu in the upper left corner of the screen, and then click on About AirPort Utility.

My laptop had to be reset to factory settings. prior to that i had all my itunes songs stored on a portable drive. how do i get itunes to recognize the drive as its library?

my laptop had to be reset to factory settings. prior to that i had all my itunes songs stored on a portable drive. how do i get itunes to recognize the drive as its library?

If the library file is on the external drive, hold <SHIFT> while launching iTunes. When it prompts to select a library file or create a new one, point it to the location of the library file.
If the library file was on the internal harddrive, easiest solution is to restore it from the backup. If no backup exists, use File > Add Folder to library. Also under Edit > Preferences > Advanced, change the library location unless you want iTunes to move the media to the internal drive.

HT202696 Trying to reset to factory settings it says could not find installation information for this machine contact Apple care

Trying to to reset to factory settings to set up the installation it says could not find installation information for this machine contact Apple care. What does this mean

Try another internet connection.

HT5569 i had the ipad reset all factory settings and now I cannot get on wifi please help

I reset the factory settings and now I cannot get onto the wifi

Hello Lionsroar1988,
Thank you for the details of the issue you are experiencing with Wi-Fi after restoring your iPad. I recommend the following article:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

Hello..i have IPhone 4S i did reset to factory settings by fault and till now after a 2 hours there is nothing just a waiting icon in the middle of the screen and none of home or turn off button are response so i do need your help plz

hello..i have IPhone 4S i did reset to factory settings by fault and till now after a 2 hours waiting (as known it takes a 1 to 2 minutes maximum) there is nothing just a blank screen and a running waiting icon in the middle of the screen and none of home or turn off button are responsed so i do need your help plz & thanks in advance..

Try to reset it by holding the power an home buttons at the same time until you see the Apple logo, then release. If it won't reset, you'll probably have to force it into recovery mode and restore it, as explained here: http://support.apple.com/kb/ht1808.

TS4006 I need to erase my ipad and reset to factory settings in order to sell it but it won't do it

I need to erase my ipad and reset to factory settings in order to sell it but it won't allow me to do it and it keeps coming up with a passcode that it won't take either how do I get around this ?

What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT5661
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

Downloading latest update but now phone only shows charge cable and itunes symbol. Says I must reset to factory settings. Will I lose my data, pics, notes etc!

Downloaded latest update version it finished but then said verifying. Had to unplug and now it shows charge symbol and itunes logo and that i must reset to factory settings. I can not do any anything else with phone. Will I lose my notes, pics, data etc? Or can an Apple store fix?

It's in recovery mode. If it wasn't backed up before you started, the information is already gone. There is nothing left on the phone at this point.

My passport-reset to Factory Settings (wdbbep0010brd)

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