My password protected direct deposit doc. will not open. Says check for caps,caps not on. can't open

My retirement document comes as password protected to open. When I put in my password adobe says check caps. caps are not on. will not accept my password and can't open my direct deposit document.

Dear Mr. Kazlow
Thank you so much for your timely reply. I did as suggested and found that the other party had changed the password in error. It has now been
corrected.
Your help was deeply appreciated
Trudy Daberko

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My password protected direct deposit doc. will not open. Says check for caps,caps not on. can't open

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