My password suddenly will not be accepted to unlock my Z10.
My password worked yesterday unitl 5 PM when mt Z10 would not accept it to unlock the device. I am on 7/10 attempts.Is there a solution?
Hi and Welcome to the Community!
Already so many attempts lost...so now you must be more careful.
I recommend you reboot your device...sometimes the keyboard might "reset" on a reboot and thereby act normally again.
Also, type your password very slowly, and review each character to be certain it is the exact character you intend it to be.
If you have ever connected via USB to your PC and typed your device lock password to the PC keyboard successfully, then you should be able to do that now and that should reset the unlock counter to give you more time to figure out the issues with the device keyboard.
There is no "master" nor "override" password to bypass the user-create device lock password...only that exactly matching entry will unlock the device and prevent it from wiping everything out. Hopefully you've been "practicing good computing" and have been taking regular backups as well as know your configuration, added apps, account credentials, etc...just in case you have to start over from scratch.
Good luck!
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