My pc cannot install drivers for my iphone 5c
okay, so my first iphone was an iphone 4, and when i connected it to the computer, it could sync to itunes and also start autoplay to transfer photos and videos to pc. i gave that phone to my mother and got an iphone 5c, remembering to back it up using itunes so i still had all my stuff there. i also moved all the photos/videos i had on my iphone 4 to the pc so that none of them are on the phone anymore. i didnt put them back on my iphone 5c, i just kept them on the pc.
so now i have a bunch of new photos on my iphone 5c that i would like to transfer to my pc to free up space, but when i plugged it in my pc said: "device driver software was not successfully installed." i opened up task manager and it shows up in "other devices" as "iphone", and when i click properties it says "The drivers for this device are not installed. (Code 28)." clicking "search automatically for updated driver software" just says "windows could not find driver software for your device." clicking "browse my computer for driver software" and browsing in C:\Windows\System32 while having the "include subfolders" button checked just like this article told me to: iOS: Unable to import photos to computer - Apple Support leaves me with "Windows found driver software for your device but encounted an error trying to install it. MTP USB Device The system cannot find the file specifed." ive tried uninstalling the iphone and reinstalling it but it gives me the same error message every time.
my mother's iphone 4 still connects the computer with no problem, and also still connects to itunes. my iphone 5c can connect to itunes. it just wont connect to the computer. my father also has an iphone 5c, and it can also connect to itunes but it gives me the same problem as mine. the computer i have is a Windows 7 Home Premium and it is 64-bit. i havent tried this on a different computer because i cant, i dont have a different one and i dont really have anyone else to help me, so i dont know if this is an issue that is exclusive to my own computer or not. im sorry that this is so long, i just wanted to add as much detail as i can.
Uninstall and reinstall iTunes
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