My pc cannot open the itunes store
MY PC is non responsive to the itunes store. It does not allow me to back-up my iPad either.
The app still goes through the iTunes Store which is what I cannot get to open due to the missing WebKit.dll. I cannot drag and drop anything to iTunes.
Message was edited by: Jsist
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I downloaded the most recent version of iTunes, and now the iTunes store won't open. It just sits there and says 'accessing iTunes store for hours, but does nothing.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START>PROGRAMS>ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START>PROGRAMS>ACCESSORIES>Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
When I open the iTunes store it tills me that I cannot connect , how can I connect then?
You may think you are connected to the internet, but maybe not. Click on Safari and see if it connects.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130?tstart=60
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers, Tom -
i have mt6235 iPhone 4s fake with java operating system, i cannot open the iTunes and the apple store.i want original apple os on my phone and how i can open the iTunes and the apple store.please help me.the phone is 32G memory.
Buy a real iPhone...
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I cannot get the iTunes store to open
For some reason, my computer will not open the iTunes store completely. It stops about halfway and I can see no products or information.
Hi Karlynco!
Here is an article that can help you troubleshoot this issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for using the Apple Support Communities!
Cheers,
Braden -
After the upgrade to ios 7 my iphone 4s will not open the itunes store at all. It will allow me to open a specific song from another app for download from apps such as shazam, but I cannot search the store. ios 7 is the worst thing since windows vista.
And it's not the safari settings either, i've already tried that and resetting my phone a few times.
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TS1398 I cannot download any games. It says it cannot to the iTunes store.
I have downloaded games before but now it says that the device cannot connect to the iTunes store. However, I am able to open the iTunes store, so I really don't understand why it's not connecting. I have also tried turning the WIFI off then back on and nothing.
You can look here for help.
Can't connect to the iTunes Store
I'm not sure how useful this link really is frankly, because I've never had a response that any of the steps worked for anybody in the past. It is really basic stuff, restart your device, reboot your router, make sure that you are connected to the internet ...
I get the message every once in a great while and it always goes away and I can ultimately connect. Aside from the basic things that the link covers you can try this.
Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>Store>Sign in and then try again.
You can also try to download by using another WiFi hotspot/network to confirm that the problem might be with the way iTunes is trying to connect to your home network. -
Unable to open the iTunes store or download/update apps
When I try to open the iTunes store on my iPhone i get the error "cannot connect to iTunes store". When I try to download or update apps I get the loading bar on the app icon, but it never downloads. I contacted apple support and was told to check here. I have already restarted the phone several times. I have disabled and enabled wifi. I verified that the issue is not the wireless network, because I have this issue on 3 different networks as well as 3G. I also have no problems using safari, I am writing this post from my phone. I would love some suggestions to fix this.
Is iTunes endlessly saying "Accessing iTunes Store"? Or is something a bit different going on?
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I only see a blank white screen when I try to open the itunes store.
I have an iMac running OS X 10.8.4 and cannot view the itunes store. My library shows but the store is a blank white screen. On my macbook at home with the same system it works fine.
Hi Jim,
I am having the same problem so I followed your advice and signed out, restarted, and signed back in. It let me look at my account in the itunes store but when I try to leave my account and go to the actual itunes store, it is still just a blank white screen. There are home, music, movies, etc. tabs. Movies and tv shows both have a black screen but the rest are white. Do you have any other suggestions? -
Whenever I try to open the iTunes store, it won't load.
Whenever I try to open the iTunes store, the page will load about halfway and then a blank white screen will appear. I don't receive an error message or anything. The only thing that I can view is my iTunes account settings. I have tried uninstalling and reinstalling iTunes several times but it hasn't solved the issue. Any suggestions would be greatly appreciated.
I had the same problem. I went into software updates and updated security, and two other updates (can't remember exact updates) then restarted my macbook. My macbook wouldn't start!
I found information about restting the SMC (System Management Controller).
Unplug the power adapter.
Remove the battery.
Hold the power button down for 5 secs.
Reconnect the battery and power adapter.
Press the power button.
My Macbook started up and I opened up itunes and the itunes store opened up with images.
I think the resolution was the software updates, but I'm not 100% sure so I included every step that was made. -
While opening the iTune Store i receive the following error, "The procedure entry point ADAdPolicyEngine_DidEnterSation could not be located in the dynamic link library iAdCore.dll" Please help me to clear this error.
I faced the same issue. This solved it for me: Troubleshooting issues with iTunes for Windows updates
Hope this helps. -
I can no longer sync my IPAD2 to my ITUNES and I cannot enter the ITUNES store.
Up until recently, I was able to enter the ITunes store and sync my IPAD2. Now I cannot enter the ITune store and cannot sync my IPAD2. Not sure what to do. Can anyone help if you have had the same issue?
Sounds like there is a conflict between iTunes and the security software on your computer. What secuirty software is running on your computer? Have you update the security software or iTunes before this started happening?
This Apple document is a good starting point -> iTunes for Windows: Troubleshooting security software issues.
WTH. -
IPhone no longer syncs with computer--"Cannot access the iTunes store"
My iPhone 2G has decided to no longer sync with my iTunes. I do not have internet on my computer (I'm doing this on a friend's), so when I connect my iPhone to my computer, an error message pops up that says "Cannot access the iTunes store". Since my iPhone is normally synced manually, I can still drag new files onto it; however, any movies/podcasts on the iPhone keep reappearing even after I've deleted them (from the iPhone itself). Any help would be appreciated. Thank you!
Delete then re-install iTunes & Delete the following files:
The iTunes application (located in /Applications)
com.apple.iTunes.plist (from ~/Library/Preferences)
iTunes.pkg (from /Library/Receipts)
iTunesX.pkg (from /Library/Receipts)
then re-download the latest version of iTunes. -
I need help in resolving a problem that prevents me from accessing the iTunes store. Message reads " iTunes cannot contact the iTunes store" and also says that my laptop is no longer authorized to access my account. Help!
Go up to the top of your screen on iTunes and click on 'Store'. Then go down to 'Authorize This Computer'. That should cover part of it unless you've already authorized a bunch of other computers to use your account. If that's the case, you'll have to go to one of those computers and click the button just below it to 'deauthorize your account' from that computer. If you're not able to access the store, check your internet connection to make sure you are connected. Hope this helps.. good luck!
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I can't open the iTunes store and keep getting this error message. "Registry settings used by the iT drivers for importing & burning CDs & DVDs are missing. Reinstall iTunes." I've reinstalled iT a half dozen times with no results.
You might have two different things going on at once here.
Starting with the registry settings message.
I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes
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