My PC is saying the iPod isn't connected, when it is.

Ok, when I go to EDIT on the toolbar in iTunes, then click on the iPod tab, it says it's not connected, but my computer is reading it, telling me I should put it in a faster port or whatever. Main thing is it knows it's connected but wont show it.

Start here:
iPod missing in "My Computer" or in iTunes on Windows

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How to locate stolen iPod touch if the iPod isn't connected to wifi?

My iPod touch was stolen May 21, 2013 out of my gym locker and it wasn't connected to wifi when it was stolen. It has a passcode on it. I've been using the Find My iPhone thing lately and it won't locate it. How can I find it if it isn't connected to wifi?

- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
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- There is no way to prevent someone from restoring the iPod (it erases it) using it.
- Apple will do nothing without a court order
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HT1414 Ive got a iPod 3G running 4.2.1 and want to upgrade the OS, iTunes keeps saying its the latest version. Ive downloaded a 4.3.5.ipsw but when I try and restore from this iTunes says the firmware isn't compatible...any idea's what to do next?

iTunes keeps saying its the latest version. Ive downloaded a 4.3.5.ipsw but when I try and restore from this iTunes says the firmware isn't compatible...any idea's what to do next?

The iPod 3g will only support iOS up to 4.2.1 and nothing beyond that.
Allan

Ipod touch cannot be updated or restored. getting a pop up which says 'the device isn't eligible for the requested build'. How do i restore?

ipod touch cannot be updated or restored. getting a pop up which says 'the device isn't eligible for the requested build'. How do i restore?

Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support

I have an older ipod, and it won't let me download apps. It says my iPod isn't compatible?

I have an older ipod, and it won't let me download apps. It says my iPod isn't compatible? Then when i plug my iPod onto iTunes it says it's fully updated.

You don't say which version of iPod you have but apparently it's fully updated to it's capability yet not to the level that newer iPods can go. Some apps do require the latest IOS level.

When trying to restore and update my ipod touch it comes up with an error message saying: "The ipod can not be restored this device isnt eligible for the requested build"

When trying to restore and update my ipod touch it comes up with an error message saying: "The ipod can not be restored this device isnt eligible for the requested build" How do i fix this?

I am having the same issue. I just had the battery replaced at a third party store. The battery powers the ipod up but it needs to be restored. It is saying it isn't eligible for rebuild. I am running MAC OS 10.4.11 itunes v. 9.0 and I just want it to be restored. I need help. Oh and its an 8 gb ipod touch.

How can you get your music synced from iTunes to your iPod when a window pop ups on the screen saying"The iPod "Edward's iPod" cannot be synced. An unknown error occured (13019))?

I had 429 songs already on my iPod Touch. When I was in the process of syncing a song from my iTunes Library on to my iPod, a window popped up on the screen saying, ""The iPod "Edward's iPod" cannot be synced. An unknown error occured (13019)). I click "Device" on my iTunes Library to make sure the song was in my iPod. It showed the song that was recently synced now listed under "Device", but when I physically looked for the song on my iPod Touch, it does not appear on there at all. It all started when I decided to put a Playlist I created in the iTunes Library and transferred it on to my iPod. Do you know why it may affected my syncing process and is there any way where I could get the syncing function back to normal so that I can continue adding songs on my iPod? Thank you for listening. P.S. My iPod iOS version is 4.3.5.
Message was edited by: edwardwashere

Try here:
iTunes: Error 13019 during sync

Had to replace my 64gb. When I go to restore from the old one to the new one it says the Ipod touch refused the request. What do I do now?

How do I get my new ipod touch to restore from the one I had to replace. It says the ipod refuses to allow the transfer and I have no idea what to do. I have rebooted the computer and turned the touch on and off again. Can someone please help me with this? Just as a note the one I am replacing wouldn't sync and more and even though it had been plugged into the computer all night and the battery pictured said it was fully charged the battery symbol was not registering. Thank you for any help you can give me.

See if placing the iPod in recovery mode will alow you to restore the iPod. For recovery mode see:
iPhone and iPod touch: Unable to update or restore

I have an iPod 4G, but I can't update to iOS 5. When I click on 'update' in iTunes it says 'The iPod server cannot be contacted' I have tried everything, even re-installing iTunes. Plus I cant update on the iPod alone. How can I update to iOS 5?

I have an iPod 4G, however I cannot update using iTunes. It says 'The iPod software update server could not be contacted. Make sure your network settings are correct and your connection is active.' I have checked my connections, they're fine. My apps won't update because it require iOS 5, it's currently 4.3.5. Also, I cannot update using my iPod only. What to do to update iPod?

Have you looked here:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

I keep getting an error message that says "the ipod cannot not be synced""an unknown error occured (13019).

I keep getting an error message that says "the ipod cannot not be synced""an unknown error occured (13019). I am trying to put albums on to my ipod by dragging and dropping. I have it set to manually manage music and videos. The albums appear in the music section under Devices, but they don't appear on my actual ipod.
I have never had any problems doing this before, only in the last few days.

I am having the exact same issue as you are with my iPod nano. This started happening the same day after I updated the iPod software, so I wonder if it is a bug within the software that Apple needs to resolve. I dragged 3 playlists of new music from my iTunes over to my iPod and sometime while it was trying to add those songs, the error 13019 popped up. Another note, which may not be related at all, was that iTunes told me at some point during this process (I believe before the error notification, but I'm not sure and that may be helpful to know) that I did not have enough room on the iPod to copy all of the songs, but it would copy as many as it could. What is curious, like in your situation, is now all the songs it supposedly copied appear to be on the iPod under the Device->iPod->Music label in iTunes when it is plugged into my computer, the playlists in question are also showing up there, and it does indeed say my memory is full under the iPod's general tab in iTunes. However, when going through my actual iPod when it is not plugged in, none of those songs or playlists are anywhere to be found.
Anyways, all the established solutions to the 13019 error do not apply to this situation, as my iPod has always been set to manually managed so "unchecking" the Sync Music option under the Music tab of the iPod and rechecking it will not work because it was never checked in the first place. And voice memos are obviously not applicable since we are not talking about an iPhone failing to sync music.
Unless anyone can provide a new solution here, I may just have to take my computer and iPod up to the genius bar. Any suggestions would be appreciated.

When I try to sync my iPod Touch it says, "The iPod "[ipod name here] cannot be synced. An unknown error occurred (13019)." This is a huge problem. its been happening for some time now. Help me please?

Every single time, it'll do the regular sync thing then a little pop up comes up and says "The iPod "[ipod name here]" cannot be synced. An unknown error occurred (13019)." ***? I have searched all over for troubleshooting help. I'm exhauseted. Can anyone help me with this pestering problem? I've lost all the music that I bought on my iPod because it didn't sync up with my computer and when it tried to, it took everything away. Help <3 ?

I have searched all over for troubleshooting help.
Doublechecking. In the course of your troubleshooting to date, have you worked through the following document?
iTunes: Error 13019 during sync

Tried to restore my ipod touch 4th gen but it says "The ipod software update server could not be contacted" Please help!

Ok so I reset my ipod touch 4th gen and it got stuck on the apple logo screen and holding down the buttons just made it turn off for a few seconds and go straight back onto the logo screen, nothing was happening with it connecting to itunes either. But I held the home and the power button down at the same time while connected to my laptop and then when the logo reappeard I released the power button and it came up with with the itunes logo and the usb logo. It then allowed me to select restore on itunes which I did but a box popped up saying "The ipod software update server could not be contacted. make sure your network settings are correct and your network connection is active, or try again later." Please help.

Try:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

I bought a MAC for the first time and plugged my Itouch into it to download my music on it, but is says The iPod "Rick's IPOD" is synced with another iTunes library. An iPod can be synced with only one iTunes library at a time. What should I do?

I bought a MAC for the first time and plugged my Itouch into it to download my music on it, but is says The iPod “Rick's IPOD” is synced with another iTunes library. An iPod can be synced with only one iTunes library at a time. What should I do?

Same as you would if you bought a pc; copy everything from your old computer to your new one. Then you can just sync everything from the new computer, as you did with the old one.

I cant' sync my ipod because it says"The iPod cannot be used because it requires iTunes version 10.6.3 or later. I can't download it because my MAC is version 10.5.8 and it won't accept the newer version of itunes. Any suggestions?

I cant' sync my ipod because it says"The iPod cannot be used because it requires iTunes version 10.6.3 or later. I can't download it because my MAC is version 10.5.8 and it won't accept the newer version of itunes. Any suggestions?

If you're using a fourth generation or earlier iPod touch, click here and download the software.
If you're using a fifth generation iPod touch and an Intel Mac, buy Mac OS X 10.6 from the online Apple Store and run Software Update.
If you're using a fifth generation iPod touch and a PowerPC Mac, buy a newer computer.
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ITunes says, "The iPod cannot be synced because it cannot be found" when it tries to sync the tracks.

When I connect my iPod Touch by USB to my MacBook with iTunes open, iTunes automatically starts syncing, as it should. When it gets to Step 3 of 5 it says "Determining tracks to sync," and then just as the status message changes the sync stops. An error icon appears in the sidebar next to my iPod. When I click the icon a message box comes up that says, "The iPod [name] cannot be synced because it cannot be found."

Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

My PC is saying the iPod isn't connected, when it is.

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