My PC Suite does not recognize my mobile after I u...

I am using a Nokia 3500c.
First I updated the software version from V 05.51 to V 7.0 using Nokia official site.
Then my PC suite (version 6) couldn't recognize my phone. It was fine before I updated the firmware.
So I uninstalled the PC suite and downloaded the latest version 7.0.9.2 and installed it.
Still nothing happened, still the PC suite couldn't find my mobile and still Windows(XP) shows "USB Device Not Recognized".
Both updates, of mobile software and of PC suite are supposed to support Nokia 3500c, but...
By the way the PC suite reads (now as well as before) another mobile Nokia 6270. Why is there a problem with my phone??
Any idea guys.
Message Edited by pra1001 on 02-Nov-2008 06:51 AM

Hi,
I don't know anything about your windows so it is quite difficult to know what is going wrong...It would be nice to get some traces from your PC Suite! (Then I can compare traces with my (WinXP) PC Suite and find out what may cause this problem).
If you can take some logs, do this:
1. Go to http://www.sysinternals.com/Utilities/Filemon.html and download Filemon (it is end of the page).
2. Start FileMon.exe and click 'Options', 'Filter/Highlight..' and set string: *servicelayer*;*Service~1*;*services.exe* to 'Include' option.
3. Go to http://www.sysinternals.com/Utilities/Regmon.html and download Regmon (it is end of the page).
4. Start RegMon.exe and click 'Options', 'Filter/Highlight..' and set string: *servicelayer*;*Service~1*;*services.exe* to 'Include' option.
5. Press 'Ctrl+X' to both tools and then open the task manager and select ServiceLayer.exe (or Service~1.exe), press End Task button and then Ok.
6. Open Nokia Connection Manager (Manage connection) and after that connect your phone to cable.
7. wait about 2 minutes and save logs and attach those log files to your response message.

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