My PC (Vista) crashes when I run iTunes (geius related)
Hi,
last few weeks I have iTunes 9 and whenever I start it it crashes while updating genius. Right in the middle of genius update my PC (notebook) just turns off and I have to restart it.
I would like to run iTunes 9 so I can use genius mixes so I would be thankfull for any solution which would enable me to run iTunes 9 on my machine.
Thank you in advance
M
Bump...
please - any help at all?
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Computer crashes when installing/running itunes
Whenever I install itunes 6 or quicktime, my computer freezes and I have to turn the power off and then on again. The install program runs until I get to the final screen which says, "Click finished to close." Then whenever I try to launch itunes or quicktime, my computer freezes. The same thing happened after I installed the software that came with my ipod. Someone please help! I'd really like to use my ipod and not be stuck with a $300 coaster.
hiya!
hmmmm. a freeze under these circumstances is actually kind of exotic.
okay, let's check to see if there's anything in your start-up items or running background applications that is interfering with itunes.
maybe check the background applications first. if you switch those off, do you get a successful launch? here are instructions. (although the document is focussed on installations, the same techniques would work for a launch):
http://consumer.installshield.com/kb.asp?id=Q108377
if that doesn't seem to help matters, lets check to see if disabling other startup items will help:
http://docs.info.apple.com/article.html?artnum=302538
(if we get the thing launching by either of these techniques, we can then try to work out by process of elimination what the culprit might be.)
love, b -
ITunes 11.1.3.8 crashes when I run Diagnostics tool
iTunes 11.1.3.8 crashes when I run Diagnostics tool
OS: Win7(64bit)
[URL=http://smg.photobucket.com/user/kuzak/media/bug00.jpg.html][IMG]http://img.photobucket.com/albums/v332/kuzak/bug00.jpg[/IMG][/URL]
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http://support.apple.com/kb/ts1717
-Griff W. -
I have an app called Astrogold that crashes when I run one function, but no one else I know with the same app experiences the crash. The app writes several different reports, and gives the option of sending them as PDF files. All the other reports generate fine, but one of them....and that one crashes the app while it is trying to generate the report.
Note: it only crashes the display. If I double click the home button I see the app itself is still running.
I checked my Diagnostics & Usage data, and noticed that every time the app crashes a LowMemory report is created. I looked at the LowMemory report and see that the Largest process is Astrogold. But I don't see any reports with the name of the app itself.
I have an iPhone 5c, and according to iTunes I have 2.25 GB Free.
Below is the actual LowMemory report. Can anyone make any suggestions?
name":"astrogold","bug_type":"109","os_version":"iPhone OS 7.1.2 (11D257)","bundleID":"com.esotech.astrogold","version":"4.2.4 (4.2)","app_name":"astrogold"}
Incident Identifier: 257B47E8-3A4D-4C64-8E9F-71D33C905548
CrashReporter Key: cfa389285f4559a21d797bfeec6a78c584e798d6
Hardware Model: iPhone5,4
Process: astrogold [18906]
Path: /var/mobile/Applications/D8301675-652C-4472-A168-CF3F141C5F58/astrogold.app/ast rogold
Identifier: com.esotech.astrogold
Version: 4.2.4 (4.2)
Code Type: ARM (Native)
Parent Process: launchd [1]
Date/Time: 2014-08-31 13:15:13.616 +0800
OS Version: iOS 7.1.2 (11D257)
Report Version: 104
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Triggered by Thread: 0
Thread 0 Crashed:
0 libsystem_kernel.dylib 0x399a51f0 0x39992000 + 78320
1 libsystem_pthread.dylib 0x39a0d7b2 0x39a0a000 + 14258
2 libsystem_c.dylib 0x39955ff4 0x3990c000 + 303092
3 libsystem_malloc.dylib 0x399ccd20 0x399ca000 + 11552
4 libobjc.A.dylib 0x393f73a4 0x393ed000 + 41892
5 libobjc.A.dylib 0x393ffb66 0x393ed000 + 76646
6 astrogold 0x001be574 0xe2000 + 902516
7 astrogold 0x001be774 0xe2000 + 903028
8 astrogold 0x001a2910 0xe2000 + 788752
9 astrogold 0x001a40fa 0xe2000 + 794874
10 UIKit 0x315ba174 0x3147c000 + 1302900
11 UIKit 0x315613d6 0x3147c000 + 938966
12 UIKit 0x31560c2c 0x3147c000 + 937004
13 UIKit 0x314872e0 0x3147c000 + 45792
14 QuartzCore 0x31103316 0x310f7000 + 49942
15 QuartzCore 0x310feb3a 0x310f7000 + 31546
16 QuartzCore 0x310fe9cc 0x310f7000 + 31180
17 QuartzCore 0x310fe3e0 0x310f7000 + 29664
18 QuartzCore 0x310fe1f2 0x310f7000 + 29170
19 QuartzCore 0x310f7f18 0x310f7000 + 3864
20 CoreFoundation 0x2ec20ff6 0x2eb81000 + 655350
21 CoreFoundation 0x2ec1e982 0x2eb81000 + 645506
22 CoreFoundation 0x2ec1ecce 0x2eb81000 + 646350
23 CoreFoundation 0x2eb89724 0x2eb81000 + 34596
24 CoreFoundation 0x2eb89506 0x2eb81000 + 34054
25 GraphicsServices 0x33af86ce 0x33aef000 + 38606
26 UIKit 0x314ea86c 0x3147c000 + 452716
27 astrogold 0x000e9136 0xe2000 + 28982
28 libdyld.dylib 0x398eeab4 0x398ed000 + 6836
Thread 1:
0 libsystem_kernel.dylib 0x39992804 0x39992000 + 2052
1 libdispatch.dylib 0x398e1050 0x398d9000 + 32848
2 libdispatch.dylib 0x398db2de 0x398d9000 + 8926
Thread 2:
0 libsystem_kernel.dylib 0x39992a50 0x39992000 + 2640
1 libsystem_kernel.dylib 0x39992848 0x39992000 + 2120
2 CoreFoundation 0x2ec205e4 0x2eb81000 + 652772
3 CoreFoundation 0x2ec1ed04 0x2eb81000 + 646404
4 CoreFoundation 0x2eb89724 0x2eb81000 + 34596
5 CoreFoundation 0x2eb89506 0x2eb81000 + 34054
6 Foundation 0x2f57d492 0x2f572000 + 46226
7 Foundation 0x2f5ce254 0x2f572000 + 377428
8 astrogold 0x00408f30 0xe2000 + 3305264
9 Foundation 0x2f63fa0a 0x2f572000 + 842250
10 libsystem_pthread.dylib 0x39a0c956 0x39a0a000 + 10582
11 libsystem_pthread.dylib 0x39a0c8c6 0x39a0a000 + 10438
12 libsystem_pthread.dylib 0x39a0aae4 0x39a0a000 + 2788
Thread 3 name: com.apple.NSURLConnectionLoader
Thread 3:
0 libsystem_kernel.dylib 0x39992a50 0x39992000 + 2640
1 libsystem_kernel.dylib 0x39992848 0x39992000 + 2120
2 CoreFoundation 0x2ec205e4 0x2eb81000 + 652772
3 CoreFoundation 0x2ec1ed04 0x2eb81000 + 646404
4 CoreFoundation 0x2eb89724 0x2eb81000 + 34596
5 CoreFoundation 0x2eb89506 0x2eb81000 + 34054
6 Foundation 0x2f5ca23c 0x2f572000 + 361020
7 Foundation 0x2f63fa0a 0x2f572000 + 842250
8 libsystem_pthread.dylib 0x39a0c956 0x39a0a000 + 10582
9 libsystem_pthread.dylib 0x39a0c8c6 0x39a0a000 + 10438
10 libsystem_pthread.dylib 0x39a0aae4 0x39a0a000 + 2788
Thread 4 name: com.apple.CFSocket.private
Thread 4:
0 libsystem_kernel.dylib 0x399a5434 0x39992000 + 78900
1 CoreFoundation 0x2ec244de 0x2eb81000 + 668894
2 libsystem_pthread.dylib 0x39a0c956 0x39a0a000 + 10582
3 libsystem_pthread.dylib 0x39a0c8c6 0x39a0a000 + 10438
4 libsystem_pthread.dylib 0x39a0aae4 0x39a0a000 + 2788
Thread 5:
0 libsystem_kernel.dylib 0x399a5c70 0x39992000 + 81008
1 libsystem_pthread.dylib 0x39a0ac1e 0x39a0a000 + 3102
2 libsystem_pthread.dylib 0x39a0aad8 0x39a0a000 + 2776
Thread 6:
0 libsystem_platform.dylib 0x39a069a6 0x39a05000 + 6566
1 libobjc.A.dylib 0x393ffad6 0x393ed000 + 76502
2 CoreFoundation 0x2eb86140 0x2eb81000 + 20800
3 CoreFoundation 0x2eb8c0dc 0x2eb81000 + 45276
4 CoreFoundation 0x2eb9f6e4 0x2eb81000 + 124644
5 astrogold 0x0019ed06 0xe2000 + 773382
6 Foundation 0x2f59a64c 0x2f572000 + 165452
7 Foundation 0x2f58a870 0x2f572000 + 100464
8 Foundation 0x2f62e740 0x2f572000 + 771904
9 libdispatch.dylib 0x398de25a 0x398d9000 + 21082
10 libdispatch.dylib 0x398df684 0x398d9000 + 26244
11 libdispatch.dylib 0x398df8d8 0x398d9000 + 26840
12 libsystem_pthread.dylib 0x39a0ac14 0x39a0a000 + 3092
13 libsystem_pthread.dylib 0x39a0aad8 0x39a0a000 + 2776
Thread 7:
0 libsystem_kernel.dylib 0x399a5c70 0x39992000 + 81008
1 libsystem_pthread.dylib 0x39a0ac1e 0x39a0a000 + 3102
2 libsystem_pthread.dylib 0x39a0aad8 0x39a0a000 + 2776
Thread 8:
0 libsystem_kernel.dylib 0x39992a50 0x39992000 + 2640
1 libsystem_kernel.dylib 0x39992848 0x39992000 + 2120
2 CoreFoundation 0x2ec205e4 0x2eb81000 + 652772
3 CoreFoundation 0x2ec1ed04 0x2eb81000 + 646404
4 CoreFoundation 0x2eb89724 0x2eb81000 + 34596
5 CoreFoundation 0x2ebcd346 0x2eb81000 + 312134
6 CoreMotion 0x2f2484fc 0x2f20f000 + 234748
7 libsystem_pthread.dylib 0x39a0c956 0x39a0a000 + 10582
8 libsystem_pthread.dylib 0x39a0c8c6 0x39a0a000 + 10438
9 libsystem_pthread.dylib 0x39a0aae4 0x39a0a000 + 2788
Thread 9 name: WebThread
Thread 9:
0 libsystem_kernel.dylib 0x39992a50 0x39992000 + 2640
1 libsystem_kernel.dylib 0x39992848 0x39992000 + 2120
2 CoreFoundation 0x2ec205e4 0x2eb81000 + 652772
3 CoreFoundation 0x2ec1ed04 0x2eb81000 + 646404
4 CoreFoundation 0x2eb89724 0x2eb81000 + 34596
5 CoreFoundation 0x2eb89506 0x2eb81000 + 34054
6 WebCore 0x36ebfc70 0x36e01000 + 781424
7 libsystem_pthread.dylib 0x39a0c956 0x39a0a000 + 10582
8 libsystem_pthread.dylib 0x39a0c8c6 0x39a0a000 + 10438
9 libsystem_pthread.dylib 0x39a0aae4 0x39a0a000 + 2788
Thread 10 name: JavaScriptCore::BlockFree
Thread 10:
0 libsystem_kernel.dylib 0x399a4f2c 0x39992000 + 77612
1 libsystem_pthread.dylib 0x39a0bf62 0x39a0a000 + 8034
2 libsystem_pthread.dylib 0x39a0cd9c 0x39a0a000 + 11676
3 JavaScriptCore 0x2fbb8308 0x2fba6000 + 74504
4 JavaScriptCore 0x2fbb5970 0x2fba6000 + 63856
5 libsystem_pthread.dylib 0x39a0c956 0x39a0a000 + 10582
6 libsystem_pthread.dylib 0x39a0c8c6 0x39a0a000 + 10438
7 libsystem_pthread.dylib 0x39a0aae4 0x39a0a000 + 2788
Thread 11 name: JavaScriptCore::Marking
Thread 11:
0 libsystem_kernel.dylib 0x399a4f2c 0x39992000 + 77612
1 libsystem_pthread.dylib 0x39a0bf62 0x39a0a000 + 8034
2 libsystem_pthread.dylib 0x39a0cd9c 0x39a0a000 + 11676
3 JavaScriptCore 0x2fd56cb2 0x2fba6000 + 1772722
4 JavaScriptCore 0x2fd56d0c 0x2fba6000 + 1772812
5 JavaScriptCore 0x2fbb5970 0x2fba6000 + 63856
6 libsystem_pthread.dylib 0x39a0c956 0x39a0a000 + 10582
7 libsystem_pthread.dylib 0x39a0c8c6 0x39a0a000 + 10438
8 libsystem_pthread.dylib 0x39a0aae4 0x39a0a000 + 2788
Thread 0 crashed with ARM Thread State (32-bit):
r0: 0x00000000 r1: 0x00000000 r2: 0x00000000 r3: 0x27d1f553
r4: 0x00000006 r5: 0x3b90118c r6: 0x0000000b r7: 0x27d1f5bc
r8: 0x0000000b r9: 0x00000001 r10: 0x00626000 r11: 0x00000000
ip: 0x00000148 sp: 0x27d1f5b0 lr: 0x39a0d7b7 pc: 0x399a51f0
cpsr: 0x00000010
Zane B Stein
("os_version":"iPhone OS 7.1.2 (11D257)","version":"104","bug_type":"198"}
Incident Identifier: 3526E805-4C03-4956-83B6-2A4AB95B9EE4
CrashReporter Key: cfa389285f4559a21d797bfeec6a78c584e798d6
Hardware Model: iPhone5,4
OS Version: iPhone OS 7.1.2 (11D257)
Kernel Version: Darwin Kernel Version 14.0.0: Thu May 15 23:10:37 PDT 2014; root:xnu-2423.10.71~1/RELEASE_ARM_S5L8950X
Date: 2014-09-02 14:24:12 +0800
Time since snapshot: 220 ms
Free pages: 1448
Active pages: 17896
Inactive pages: 9268
Speculative pages: 11
Throttled pages: 209561
Purgeable pages: 261
Wired pages: 21682
File-backed pages: 26187
Anonymous pages: 988
Compressions: 456385
Decompressions: 85356
Compressor Size: 44
Uncompressed Pages in Compressor: 59
Largest process: astrogold
Processes
Name <UUID> rpages recent_max fds [reason] (state)
CloudKeychainPro <b9fbb8e4989732709cb18c481dfa61a9> 108 108 200 (daemon) (idle)
mediaremoted <051ef8b6e7c93fa49a0a2e15ea6e1f52> 193 193 200 (daemon) (idle)
MobileGestaltHel <c3c9c32948fe364f8103dd528164b610> 123 123 200 (daemon) (idle)
DuetLST <89027d811bd73931a4d45f71c9bbebc7> 472 472 200 (daemon) (idle)
itunesstored <00f47fa85c623cee9d55c9b004ba561d> 1426 1426 200 (daemon) (idle)
lsd <8d2569b7b89033328609c73d07410b55> 149 149 200 (daemon) (idle)
sandboxd <712c543459bf3d81b0ec88bba199d802> 96 96 200 (daemon) (idle)
geod <6e5e9ae33f8638b7be848eac2c1ef70b> 166 166 200 (daemon) (idle)
assetsd <6f28405c4c1b35e9aff946c1c4799c0f> 868 868 200 (daemon) (idle)
installd <185a1eaa735b3aa38d98092ba8493ba0> 201 201 200 (daemon) (idle)
securityd <47657a3a48573d6a8e52ef4cc868248c> 617 617 200 (daemon) (idle)
networkd_privile <234d3717143e3bbba12acc5de334deaf> 81 81 200 (daemon) (idle)
accountsd <5a5640b47fe637bebb6254deff26eaee> 438 438 200 (daemon) (idle)
routined <d5590a1879153ed284886271907ea8fa> 344 344 200 (daemon) (idle)
EscrowSecurityAl <d0a689490be631efac2c764fe93300dc> 166 166 200 (daemon)
mstreamd <a2bb6401f1d63c7aa320a817d8839522> 406 406 200 (daemon)
tccd <ad9819a843e93a1680335febb52c7cc3> 227 227 200 (daemon)
kbd <eba296f6bd4938688fa16a5e39fa477c> 2319 2319 200 (daemon)
CVMServer <c95a902a5ae331c2a5239b6cf98a0617> 89 89 200 (daemon)
astrogold <58c53f7c8e8931ec823713195426f59c> 166401 166401 200 [per-process-limit] (frontmost) (resume)
identityservices <d1b907f8a41e3ebd9f270aa846040b07> 581 581 100 (daemon)
wifid <2b4c0ddf1a8439838868bf2be61d8bf1> 1286 1286 25 (daemon)
syslogd <5c06b8eec36032b49cc9421348ba47ea> 132 132 50 (daemon)
locationd <b813efaa4a6a314cafdbbd9b88c30796> 1732 1732 100 (daemon)
powerd <bd077d109d773bcd9041153b30ea034a> 128 129 100 (daemon)
imagent <79bd0fedda583ae3822051093f7681b5> 571 571 100 (daemon)
vmd <f44f0a6a37293606865eb8862c10b653> 188 188 100 (daemon)
iaptransportd <818588012ed93eb7a10ccb22d8acadfe> 223 223 50 (daemon)
mediaserverd <e40c7476d9fe3d759bfd28b8d68dc7ba> 2233 2233 200 (daemon)
mDNSResponder <60e905f9582a3090ab6e7a257454389e> 226 226 100 (daemon)
apsd <b7e19d27180e34aba845e475eae7d3db> 510 510 100 (daemon)
dataaccessd <fdf81960fb903bd68616117fd29ce277> 2563 2563 200 (daemon)
sharingd <2c731a1c182637a39b004694b2a5e23d> 508 508 50 (daemon)
mobileassetd <08440fa17b3537afb347cf78aa039a67> 565 565 200 (daemon)
SpringBoard <f73e83ffc898302394baa2042ca232fd> 9211 9211 100
backboardd <b5d33ca6da9c33d48e2c8ccb9930c3dc> 8716 8716 50 (daemon)
aggregated <3e381378eb7f3dd2846920cb5db91265> 523 523 50 (daemon)
lockdownd <d998e2bac7663966bd0285c07ed89111> 276 276 100 (daemon)
configd <20b29bb0286e347ebe7c42aa8ee421c9> 462 462 100 (daemon)
fseventsd <8876b6f5a0c13024a12cb3e148ddab61> 303 303 100 (daemon)
fairplayd.H2 <243ccf92ad4d34cbb4fdf7e078d55141> 130 130 100 (daemon)
wirelessproxd <47699be4861c30abbb375e1d3b9e15dc> 153 153 100 (daemon)
BTServer <51d0d4421dc73abf9d4844e2b155c340> 536 536 100 (daemon)
distnoted <7895f761ec323e31a356860060f8713d> 155 155 100 (daemon)
UserEventAgent <9aedc371d1c037e7b5d7b5577f0424a8> 756 756 100 (daemon)
WirelessCoexMana <f5dcce7805a9308bbbcf2d52751385ef> 132 132 100 (daemon)
networkd <148d4512d2c43efc95bafd487fd97f4a> 577 577 100 (daemon)
filecoordination <7b1b1b1b4fe0364c8e0adfd90f78b4a9> 207 207 200 (daemon)
medialibraryd <fdf252b3fb1a3646a836c0c3b5840464> 634 634 200 (daemon)
touchsetupd <0a4f35337aa13e55a3d7e56296499e14> 154 154 200 (daemon)
ubd <30a03e11a5c43c7cbd6ecd1aaef27841> 470 470 200 (daemon)
CommCenter <463e099ed64e30ad9433b8ea3f4a4e94> 2039 2039 100 (daemon)
notifyd <5b4c0731afd533179b295e4f39e589d6> 335 335 100 (daemon)
**End**
<Post Edited By Host>Thank you for your reply.
>You can double-click the home button and then swipe upwards on the thumbnail of the app to force it closed.
Did that
>After that, power the phone off and back on again, test.
Did that
>If still a problem, force close the app again and then reset the phone, holding the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot, test.
Did that
>If still a problem, then connect the device to iTunes and restore from backup.
Did that
>If that does not work, it is possible there is something corrupt in the backup. The final step is restore as new, not from a backup.
This is the only thing I had not done before I posted my initial request for help. I will work on that....it's a last resort I was hoping not to do, but it sounds like I've already done everything else.
Thank you. -
When I run itunes diagnostic tests, I am told secure link to itunes store failed. My firewall is not blocking itunes. I have tried to download two itunes products and these have failed to download properly. What do I do?
WIndows Vista and 7 uninstall instructions:
http://support.apple.com/kb/HT1923
Windows XP instructions:
http://support.apple.com/kb/HT1925
I would say a removal is necassary! this will not affect the content -
Hello, LV 8.2.1 notes indicates the following bug fix:
43SAIR2A Fixed an issue where LabVIEW crashes when you run a VI that contains a mixed signal graph with a multi-plot cursor.
I am running this version, and still have this behavior. Is there anything I may be missing, and/or certain circumstances that may still be causing this?
thanks in advance,
DarrenDarren:
I looked at the CAR ID that you mentioned and the issue has been resolved in LabVIEW 8.2.1. To verify something similar, I ran the attached VI and things worked just fine. Please feel free to send me the steps to follow to reproduce the issue you are running into in 8.2.1.
Regards,
Rudi N.
Attachments:
MixedGraphs.vi 15 KB -
Why Mac crashes when I run the clean speech ring of osx and then run the RestoreTime Machine?
Why Mac crashes when I run the clean speech ring of osx and then run the RestoreTime Machine? Could it be that I run restore the setup from a usb drive. I've done thisbefore and when it has not been a problem.
Does anyone have a good answer on this so I'm happy.kjell-einar wrote:
Why Mac crashes when I run the clean speech ring of osx
What is that?
run the RestoreTime Machine?
What are you restoring?
Do you mean a full system restore? Or something else?
When does your Mac crash -- during the restore, when you try to start up afterwards, or ? -
When i run itunes in iphone 5 - it show "cannot connect iTunes store "
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pls help us.Here's Apple's knowledge base article on this subject. Hope it helps.
http://support.apple.com/kb/TS1368 -
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I will need a little bit of information about your phone. What kind of error are you getting?
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After the 11.1.1 upgrade iTunes skips songs after a certain period of time. The skipping moment is different for a bunch of songs, but it's staying the same for each of those songs (one song always skips at 0:34, another one always at 0:05, etc.). When I manually set the "marker" right behind that moment the songs play through to the end. All the files are ok. When I drag them to the desktop and play them in preview or VLC the problem does not occur! There is also no exclamation mark or anything...
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Periodically double click the home button and close all the apps in the recently used dock. Then power off and then back on the iPod. This frees up memory. The 4G only has 256 MB of memory.
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
- Restore from backup. See:
iOS: How to back up
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If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
ITunes on Vista - crashing when I try to play purchased music
Crashes when I try to play purchased music that I've copied from another machine.
It has been authorized for two accounts, obviously ones that own the music, and playing songs brought from either account simply cause iTunes to crash, and it comes up with "iTunes has stopped working..."
Brand new vista install, and brand new iTunes install.
Any ideas?I had the same problem. Trouble is Vista is a new operating system that went to market filled with problems, the main one being nothing was ready to be compatable with it. Apple support recommened upgrading iTunes to the latest version sine Vista will not recognise older versions. I upgrade every time one is offered. It stopped my Dell from crashing everytime I tried to use the iPod. Try it, it may work.
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Windows Vista Crashes when I puge in Ipod
My window vista system crashes when I plug in my Ipod.I have vista since it came out and had no problem until a few days ago. Have not install anything on the computer. When I plug my ipod in it starts to sync for a few minutes then I get a blue screen that tells my I have a stop error 0x00000055 (0xbbd83847,0x816b6949,0x00000002).Any ideas.
Thanks
HP Pavilion Windows VistaI would check out this article on possible resolutions:
iTunes for Windows Vista: Troubleshooting unexpected quits, freezes, or launch issues
Also, if you are connecting more than one iPod to your computer, sometimes this causes issues with Windows machines.
Hope this helps!
iMac Mac OS X (10.4.9) -
ITunes crashes when I access iTunes Store/get Microsoft error message
I run iTunes on XP. I can open/play/synch iTunes just fine.
But over the last two days, as soon as I access the iTunes Store, I get a Windows error message (that iTunes has encountered an error and needs to close, etc.). The event viewer indicates that the faulting module is usually an Application Error ("Faulting application itunes.exe, version 9.1.1.12.faulting module webkit.dll.version 5.31.22.7, fault address 0x000f24de") followed a few seconds later by a problem with the Bonjour Service.
The odd thing is, I can log into iTunes Store to check the details of my account such as credit card billing address.
I reinstalled the latest iTunes but that's not fixing the problem.
Help!Hi jfahlenkamp,
Thanks for visiting Apple Support Communities.
If iTunes quits unexpectedly when accessing the iTunes Store, try the troubleshooting steps in these articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Regards,
Jeremy -
My iMac crashes when i launch iTunes
Hi,
Since yesterday night, my iMac 27" under Mountain Lion crashes everytime i launch iTunes on my session. The icon bounces a few times as it always does, and then nothing. I can't do anything more on my iMac, even the ALT+Apple+ESC isn't working, then the computer freezes.
It was working perfectly the day before, I didn't use it since and now i have this issue.
I've downloaded iTunes 11, but it's still the same... And the fact is that iTunes is working fine on another session, it crashes only on mine. Once crashed, I have to hard reboot my iMac to make it work again.
Do you have an idea of where the problem can come from, and how to solve it please?
Thank you,
KeteMeteKThank you for your answer,
I have some (bad) news about my system : Now I have the same troubles when I try to open my Downloads folder, my Documents folder, my Finder, or to access my HDD...
I have no clue what's going on, can't be a virus because I'm running OSX? Could my HDD be damaged?
Thanks...
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