My PC Windows 7 harddrive crashed. I have a new harddrive. But i lost all my CD's that i had burned onto iTunes. They are all still on my iPhone 4s, but when i sync, only the purchased songs will import. Is there anyway to retrieve them

My PC Windows 7 hard drive crashed. I have a new hard drive. But i lost all my CD's that i had burned onto iTunes. They are all still on my iPhone 4s, but when i sync, only the purchased songs will import. Is there anyway to retrieve them? Thanks!

Restore your library from your most recent backup (you do keep regular backups, I hope). If the hard drive is in any way salvageable it may be possible to mount it in an external enclosure, connect it to your PC, and retrieve data from it even if it is not functioning as a primary OS drive (if you don't have the kit necessary to do this, your local PC repair shop may be able to help). Failing that, you can always recreate your library by re-importing your CDs.

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HT5731 I have an iPhone 4S and when I sync it, the "purchased" and "recently added" playlists do not show up on my phone.

I have an iPhone 4S and when I sync it, the "purchased" and "recently added" playlists do not show up on my phone. For some reason I can't get all the playlists I have set up in iTunes to show up on my phone.

Hi HipstaTrinty,
Welcome to the Support Communities!
The article below may be able to help you with this. Click on the link to see more details and screenshots.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Cheers,
- Judy

When syncing Apps on my iPhone 5 through iTunes, they are all greyed over and I cannot make any changes. How can I fix this. It never happened with my iPhone 4

When syncing Apps on my iPhone 5 through iTunes, they are all greyed over and I cannot make any changes. How can I fix this. It never happened with my iPhone 4

Connect your device to iTunes and in the the window were all the apps are greyed out make sure the 'Sync Apps' checkbox (top left corner) is selected.

Since upgrading to ios 8 from ios 7 on my ipad i keep getting the annoying certificatepop ups. Is there anyway to eliminate them? Its more of an inconvinience to keep having to close them.

Since upgrading to ios 8 from ios 7 on my ipad i keep getting the annoying certificatepop ups. Is there anyway to eliminate them? Its more of an inconvinience to keep having to close them.

Check to make sure that the year, date, and time are set correctly on your iPad.

HT1386 my version of itunes is locking up on both my iphone and ipad when i sync them at step 6

anyone have any ideas how to fix this?

Thanks whatheck, that worked! I confirm that my antivirus (ESET Smart Security) was interfeering:
I disabled ESET and synched - it worked!
Then I also backed it up manually, and that worked also (30 seconds).
Then I re-enabled Eset and backed up again... it still worked...
BUT then I Synched again, and it failed! Had to kill iTunes and the applemobiledeviceservice with taskmgr.
So I turned off realtime file system protection in Eset, and after restarting iTunes (with 3gs still connected), Itunes said "Verifying PaulW's iPhone" for a couple minutes.
- Then it synched fine (couple minutes at most - got a new podcast).
- Then I backed up again manually which worked (10 seconds!).
- Then I synched again, no problem.
Note that AppleMobileDeviceService.exe is still using 50% cpu when sitting there doing nothing, even with iphone not connected. Have to kill it manually (in task manager - processes) or cpu fan runs constantly.
FYI: my ESET is a couple weeks out of date (subscription expired) will have to update it...

When using RTMP, only the sample files will stream?

I am using the exact same code and placing the f4v file in the same directory that the sample files are in, but if I change the name on the file it will not stream, connection error! Only plays the sample files?

Hi,
Firstly I wanted to clarify if you're gertting a connection error, i.e you're not able to make a connection to the application itself, or if you're getting an error when you try to play your stream (like Stream Not Found)?
Since you've mentioned that you're able to play sample files, I'm assuming that you're able to make connections to the application successfully.
Coming to the problem with playback of custom media, are you using the sample vod application to playback your files or are you copying the code into a different application and then using that?
If you have copied the files from vod into a custom application then the application specific virtual directory mapping for recorded streams still points to that under the vod application. So you're able to play the sample files as they are present under root_install/applications/vod/media (the default media location for vod app) but not your f4v files placed in custom_application/media directory, as it is not looking in that folder.
To point the virtual directory to a custom location, in the Application.xml of your application either change/add the following tag with the folder path :
<Application>
          <StreamManager>
                    <VirtualDirectory>
      
      <Streams>/;${VOD_COMMON_DIR}</Streams> //default. Can be removed
      <Streams>/;${VOD_DIR}</Streams>                   //default. Can be removed
      <Streams>/;path_to_your_media_folder</Streams>      //add this
                    </VirtualDirectory>
          </StreamManager>
After this Resart FMS and retry. You should now be able to play your media.
The same holds for the live application. The folder where the published streams are mapped points to the live application folder. If you have a custom application you can edit this path the same way.
Hope this helps.
Thanks,
Apurva

I need help deleting songs from my new iphone. The songs don't show up in library, they're unchecked and I've synced only the checked songs, but they're still on my brand new phone. I've swiped my finger to the left, and that doesn't work.

They have the icloud symbol beside them. Does that make a difference?

Hello Jensones,
Thank you for providing the details of the issue you are experiencing with music on your iPhone 5s. It sounds like you're seeing your iTunes in the Cloud purchases.
The items you see with the iCloud icon next to them are purchased songs that you can stream from iTunes in the Cloud and do not have a delete option because they are not actually on your device. You can hide all these songs in Settings on the iPhone:
Just show music that’s been downloaded from iCloud: Go to Settings > Music, then turn off Show All Music.
These steps are from the iPhone User Guide:
iPhone User Guide
http://help.apple.com/iphone/7/#/iph6e2dfb83
If there are just specific songs you would like to hide, you can hide them using the iTunes Store on your computer:
To hide your purchases
Open iTunes on your Mac or PC.
From the Store menu, choose Store > Sign In, and then enter your Apple ID and password.
Go to the iTunes Store.
Click Purchased from the Quick Links section on the right side of the iTunes Store.
Choose a content type by clicking on Music, TV Shows, Apps, or Books from top.
Hover your cursor over the item you want to hide.
You will see an "X" either to the right or left top corner of the item.
Click the "X" to hide that item. A confirmation dialog will appear once you click the "X."
Once you hide the songs on your computer, I recommend quitting and relaunching the Music app on your iPhone. You can find more information about hiding purchases here:
iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/ht4919
Thank you for using Apple Support Communities.
Best,
Sheila M.

After the last update of itunes I seem to have lost all my music (Cds that I had downloaded into itunes) except the once I had purchased from the itunes store. Can anyone help? Do you know what might have happened?

After the last update of itunes I seem to have lost all the music that I had downloaded from my Cds. It was a lot of music! All I still have is the music that I had purchased in the itunes store. And before you asked. No, I did not have a backup. Never got around to do it.
Does anyone of you have an idea if and how I can maybe get my music back?
Your help is very much appreciated. Would it help if I recover my computer from an earlier date?? I am not even sure if I make sense here.

Hi - I seem to have a similar problem. I was prompted to update to iPhoto 11 yesterday (don't know why yesterday, I'm in iPhoto all the time). So I followed the instructions, library updated, all existing events and albums are there. I uploaded some more pictures and created a few new albums and did some new year spring cleaning, moving stuff around etc. And I started making a calendar.
I've opened it up today, my calendar is still there as are all the new events, but the pictures are empty outlines. If I open up a picture I just get the "!" but I can still see the thumbnails showing in the slider in the bottom - I don't know if that means the source files must still be there somewhere, or if it just means it captured thumbnails yesterday.
I've gone into it via "show package contents" and there just don't seem to be any masters for an upload yesterday. I also just had a look in the last import folder, because of a comment from someone above. As I scrolled down through the folder the images were there and literally disappeared in front of me - by which I mean, the thumbnails were there as I scrolled down and then would turn into empty outlines...!
All my old folders are still there, thankfully (although they're of course the ones that are also all safely back up).
Although I have a timecapsule, my photo library is too big to keep on my hard drive, so I keep it on an external drive - so it only gets backed up when I do it manually (thanks Apple for that, I will never understand why it was designed to work - or not work - that way). So if the pictures have been lost then they are gone for good which is super-frustrating (I just got back from South Korea and was in the middle of sorting out all my shots from that trip). It seems that this can only have happened because of the update - I should have known better than to have pressed yes.
If you have any ideas, I'd be most grateful!
Regards
R

HT201269 I had an old PowerMac and now i have the MacBook Pro. I am not use to the new iTunes. I use to be able to drag music that I had added onto my computer from a CD to my iPhone or iTouch. How do I do that with the new iTunes?

I have CDs that I want to import onto my new MacBook Pro to my iPhone. I am not use to the new iTunes with the Mountain Lion software. I had an old PowerMac that had the Leopard software and I was able to drag those songs to my iPhone. I can't find that option. When I find the song I want to add to my iPhone, I tried dragging it to the top when it shows that my iPhone is connected with iTunes. Or how do i do this with the Cloud? I am new to that as well. Seems like it just held my purchased songs from iTunes.

iCloud only has content purchased (or free) from iTunes. Ripped music or music from other sources is only on your computer. As the iPhone can only sync with one computer at a time you should copy the iTunes folder from the old computer to the new one. It's in the Music folder on the old one, just copy the entire folder to the Music on the new computer. When you first sync your iPhone content will be replaced by the content of the new computer.
You can optionally enable iTunes Match. This searches the non-iTunes content in iTunes or on your iPhone and finds the original digital version on the Internet if it exists. This then becomes your backup. If you have music that it cannot find it will upload it to your cloud storage, but you may have to pay for the storage if it is over 5 GB total (along with your backup). iTunes content and Match content are not included in the 5 GB free limit.
Usually to fix mail issues just delete the account, reset (reboot) the phone by holding HOME and SLEEP until an Apple logo appears, and adding the email account(s) back.

HT1727 My old computer died before i could put my new itunes purchases on it. Is there anyway to get them to my new computer? The hard drive somehow fried and is of no use.

I had just purchased like $30 worth of new songs and my old computer. two days later it died on me before i could upload them onto my ipod touch. i tired to get geek squad at best buy to transfer all of my music from my old computer to the new one but they said it could not be done since i somehow fried the hard drive. so i was wondering if there is anyway to get at least my newly purchased songs back? i got my old purchased songs off of the ipod i just want the new ones.

It has always been very basic to always maintain a backup copy of your comptuer for this very reason.
Use your backup copy to put everything back.
If for some reason you have failed to maintain a backup, not good, then you can redownload some itunes purchases in some countries:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I downloaded the iOs 6.1.3 and now my pictures and most apps I payed for are gone. Is there anyway to retrieve them?

I went to download the Yahoo! app on my iPod and it said I had to download the iOs 6.1.3 to get the app. I did so and I also dowloaded the newest iTunes on my computer. I had all my pictures and apps backed up on iCloud. After the update I checked my pictures and they were all gone. I also looked at my apps and most of them are gone and for a couple of free apps that I made purchases within, the information was erased. For example, I had the free version of the Harry Potter Spells app. Inside the app I bought the spell packages and when I got the game back on my iPod after the update, the information was erased. That's not fair especially because I paid for those and iFeel as though Apple has ripped me off. (Please pardon my pun.) But what I really want to know is if there is someway to retrieve them?

Restore from iCloud Backup step by step
1. Erase all contents and settings (Settings>General>Reset>Erase all content and settings)
2. You'll be asked twice to confirm
3. You'll see Apple logo and progress bar
4. You'll see a big iPad logo on screen
5. Configuration start
6. Set language
7. Set country
8. Enable Location Service
9. Select network, enter password and join network
10. You'll be given 3 options (a) Setup as New iPad (b) Restore from iCloud Backup (c) Restore from iTune Backup
11. Selected Restore from iCloud Backup
12. You'll be required to enter Apple ID and Password
13. Agree to Terms and Conditions
14. Select Backup file
15. You'll see progress bar
16. Red slider will appear; slide to unlock; step #1 to #16 is fast
17. Pre-installed apps will be restored first
18. Message: Purchased apps and media will now be automatically downloaded
19. You'll see a pageful of apps with Waiting/Loading/Installing
20. When the restore process is complete, your device will restart. You should connect the device to iTunes to sync data not contained in the backup (such as music, videos, apps, and so on).

I cant play any songs from icloud on my iTunes. they are all grayed out

when i try to get my music in my itunes, it is all in the icloud and they are grayed out and there is not an option for me to download them. what am i missing?

The music sync is one way - computer to ipod. The exception is itunes purchases. Without syncing: File>Transfer Purchases
Use your backup copy of your computer to put everything back.

I have updated iTunes on my computer and my iPod nano 4 is up to date but not all music shows up in my iTunes library..only the purchased songs..what happened and how do I get them back into the library?

The music library in the updated version of iTunes is grossly incomplete although the music still remains on my iPod. Why did this happen and how do I get the music back into the library?

Hi Dalegu219,
Thanks for visiting Apple Support Communities.
If your iTunes library is on an external hard drive, but iTunes is not recognizing the library, first make sure the right library is selected.
You can use these steps to make sure iTunes is opening the library on your external drive:
If iTunes is running, quit iTunes.
If you're using Windows, hold down the Shift key and from the Start menu, choose All Programs > iTunes > iTunes.
If you're using a Mac, open iTunes and immediately hold down the Option key.
You should see one of these screens:
Pick Choose Library and locate the library on your external hard drive.
From:
iTunes: How to open an alternate iTunes Library file or create a new one - Apple Support
If the right library is selected, but you do not see your songs, try re-creating the library using the instructions found here:
iTunes: How to re-create your iTunes library and playlists - Apple Support
Best Regards,
Jeremy

TS2776 How do I let it sync only the checked songs in my library?

Everything keeps duplicating , I restored the ipod and updated it . Now it won't let me choose to uncheck and sync ?

If you have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar and Control+B to show the Menu bar
To sync to your iPod go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device>Set up Syncing>Sync your device manually and follow the instructions.

I lost all my photos and videos when I synced my iPod touch 5G with my computer, is there anyway to retrieve them?

I think it updated the system aswell.

On the computer go to iTunes>Preferences>Devices and see if a backup is listed. If no backup then unless you backet up to iCloud then, as I said my first reply:
- If you used PhotoStream then try getting them (photos only) from your PhotoStream. See that topic of:
iOS: Importing personal photos and videos from iOS devices to your computer
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iPhone iPod iPad Data Recovery - Recover Data for iOS windows only

My PC Windows 7 harddrive crashed. I have a new harddrive. But i lost all my CD's that i had burned onto iTunes. They are all still on my iPhone 4s, but when i sync, only the purchased songs will import. Is there anyway to retrieve them

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