My PC won't install Acrobat Pro from the CD

I bought Acrobat Pro 9 off the Internet, but my PC won't install it from the CD. I have the serial number. Can I download a copy from Adobe support even though I bought it elsewhere?

Hi,
Adobe.com currently offers the download of the latest version of Acrobat X Pro i.e. X (10). Hence, you will not be able to use the serial number once you download it from Adobe.com.
Are you receiving any error message when you try to install the software from the disc?
I would recommend contacting the merchant you bought the product from online in case the disc is not readable or damaged.
Thanks

Similar Messages

I receive an error message after installing Acrobat Pro. The software will not launch.

I've attempted to install Acrobat Pro on two computers and the software will not launch.

Hi mlhenry,
I've moved your discussion to the Acrobat Installation & Update Issues forum, so the experts who visit this forum regularly can chime in.
Best,
Sara

I upgraded to wimdows 7 and installed Acrobat X from the original disc. it opens but only rema

I upgraded to windows 7 and re-installed Adobe Acrobat X from the original disk. It will open but stays open about 10 seconds, then disappears.

Try running the EULA.exe file in the Acrobat File Directory

Cannot install Acrobat Pro from Cs4Web Premium. Mac osx lion

I have had a problem for a while that although the updater keeps announcing an update and allows its download it will not update saying that Acrobat Pro needs re installing.
I have tried to reinstall several times but each time the install hangs on "Preparing to install".
Today I bit the bullet and uninstalled Acrobat Pro to try and resolve the problem and I still, after numerous attempts, get the installation hanging up at "Preparing to install".
I have repaired disk permissions and no change.
The disk image I am using, fully paid CS4 Web Premium, was downloaded today.
I need Acrobat Pro to function on a daily basis and any help would be hugely appreciated.
Thank you for your time
Will

I am having the same problem as Willwinch, and it is increasingly upsetting me. My Acrobat Pro 9 was running perfectly fine until a HD failure. I installed and restored my files from a time machine backup and right away received a "Suite Product Activation Needed" error message. After chatting with Adobe customer support, I was advised to ininstall and reinstall Acrobat Pro. Fine, did that only to get an error that said "Licensing for this product has stopped working.". More customer support chatting indicated that the activation process for Acrobat Pro 9 is not supported with Lion. That is worth repeating, the ACTIVATION process is not supported. They said nothing about the actual software as much as I tried to get the "support" to clarify.
To make things more frustrating, my only option to get Acrobat Pro would be to upgrade to version X... Which I do not care to do. I paid $2600 for the Master Collection 16 months ago and I was hoping I could have functioning software a little longer than that. To make things EVEN MORE frustrating, because I bought the suite, I can only upgrade to the CS6 suite. Not only do I not care for Acrobat Pro X, I don't care for the entire suite at the moment. I am comfortable with CS5.
There has got to be some license file I can access and copy over or some other method of activation that will allow me to use my legitimte paid-for software that obviously works. I teach at a university and for years I have been a strong advocate of not pirating software to my students for a bunch of reasons. One of those reasons was "You will be glad you did when you need support". It is sad that is not true. I am not about to start pirating Adobe software, but I sure am going to be less likely to advocate against it from now on.
EDIT: This gets awesomer. I finally called a sales rep and he said I could upgrade to just Acrobat Pro X rather than having to upgrade the entire suite... which is sort of a consolation prize since I was hoping to get Acrobat Pro 9 working as it was. However, there was a little emailing and account snafu which resulted in Adobe charging my card twice AND me getting locked out of my Adobe account. Now I get to wait 5 to seven days for $199 of the $398 I was charged today to be refunded. It is amazing how easy money flows into Adobe and how difficult "service" and "product" are to get out. The sales rep was at least friendly and not condesending as the tech help was earlier.
Message was edited by: plazmyd22

I cannot install Acrobat Pro from CS4 Design Premium disks.

Acrobat Pro Installer will not run from my disk. Original purchase CS 4. Updated in past to CS7. Running Mac Mavericks OS on new mini. I have docs serial #s etc. Tried unsuccessfully to install AcrobatUpd11009 will not run installer on that or the original disk.
Is there a support number I can call at Adobe to get help? or are user forums their answer to customer support?
Thanks in advance for any help.

Acrobat Pro Installer will not run from my disk. Original purchase CS 4. Updated in past to CS7. Running Mac Mavericks OS on new mini. I have docs serial #s etc. Tried unsuccessfully to install AcrobatUpd11009 will not run installer on that or the original disk.
Is there a support number I can call at Adobe to get help? or are user forums their answer to customer support?
Thanks in advance for any help.

How do I install Acrobat Pro without the Creative Cloud client.

I work in IT Support for a large organization. We have one user whom we have purchased an Adobe Acrobat Pro XI license for.
Have installed the Creative Cloud client successfully, but it cannot connect to the Adobe servers to download.
We have given the users machine temporary access to bypass all proxys and firewalls, and can see that no traffic at all is being stopped or even questioned by our devices in place, however the user still gets a firewall error. Obviously no local firewalls are running either.
We believe the issue to be related to Applocker, that only allows installs from certain location on the local drive. Our security administrator is insisting that he will not change this to allow for installs from the Creative Cloud folder, and has told us to get the direct install files from Adobe and run the install manually from the existing allowed folder.
Is there direct downloads for each package? Or am I going to have to download it at home and create an install package manually??
Ideas??

vikramjitc91669484
If you have purchased the subscription for Acrobat Pro stand alone subscription, the check if you can find the download on below page.
https://cloud.acrobat.com/acrobat

My iPod touch 2nd Gen won't install ipa's from the app store or iTunes. What should I do?

I have tried to install apps via the app store and via iTunes. I am using a freshly restored stock 4.2.1 firmware.

- Yes, the app in question was 'Doodle Jump' which states that it is compatible with iPod touch 4.2.1
- No, restrictions are switched off
- I get a message of iTunes saying 'iTunes is unable to sync iPod'
- When I purchase the application via App Store on my iPod, I get a 'bubble message' saying "Unable to Download Application" 'Doodle Jump will be available for download when you log in to the iTunes Store on your computer'
The issue is only with my iPod touch, I don't experience this issue with my iPhone or iPad.
I have already purchased 'Doodle Jump' on my iPhone and it installed correctly from the App Store.

How to reinstall Acrobat X Pro? I purchased Acrobat X at a retail staore and Acrobat X Pro from the Adobe Website.

I just installed a Solid State Hard-drive on my computer and am now looking for a way to reinstall Acrobat X Pro that I purchased from the Adobe Website. I purchased Acrobat X from a retail store.
I dont need to install Acrobat X from the Disc before I install Acrobat X Pro I purchased from the website do I? And how do I install Acrobat X Pro anyway?

Hi Sonoma707,
There's no difference between the installer on the disk and that available online.
You can download Acrobat 10 Pro from : http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
and use the purchased serial number to activate the software.
Regards,
Rave

How to uninstall trial version of Adobe Acrobat Pro from a mac?

I installed a trial version Adobe Acrobat Pro from the Creative Cloud list on my Mac Pro 10.7.5. First, although I was supposed to have a 30 day free trial, it expired immediately. Worse, every time I try to open my former Adober Acrobat, I get prompted to buy a yearly subscription to Acrobat pro and cannot use my older version. I have tried various ways to uninstall the Acrobat Pro version and to get back to normal, with no success. Anyone out there to help or must I spend money on an international call to ask Adobe what to do? It seems that they have shut down their "chat" service. Any help will be appreciated. Thank you. Robert

This is not a Technical Communications Suite product. If this is AE CS4 you can try the CS4 Clean Script:
http://www.adobe.com/support/contact/cs4clean.html
If that fails, try the Microsoft Installer Cleanup Tool.
If that fails try the AE forum.

Trouble Installing Premiere Pro from CS 5.5 Master Collection Discs

All of the Master Collection programs install properly, except for Premiere Pro. I retried several times to install it, but to no avail. Finally, out of frustration, I downloaded a trial version of Premiere Pro just to see if it would install, and lo and behold it worked. Except now the Master Collection Serial Number won't work in the trial version of Premiere Pro. Help?!?

L Greg Volsen you need to install Premiere Pro from the Master Collection installer for the serial number to be accepted. There is some very good news here though as Premiere Pro did install ok. I would recommend removing Premiere Pro and then running the Adobe Support Advisor to help identify any problems.
Once you have reviewed the solution provided, or even if it was unable to identify any problems, and either install Premiere Pro, to get your immediate need resolved, or install all of the applications. If you do run into errors you can run the Adobe Support Advisor again to look at why the most recent installation may have failed.
Alternately you can also review the installation logs manually by reviewing Troubleshoot CS5 and CS5.5 installation with install logs.
Feel free to respond to this thread if you have any questions or run into any additional difficulties. I believe the Premiere Pro CS5.5 trial is also fully functional so you may still be able to get your immediate needs addressed.

.pdf Thumbnails disappear when installing Acrobat Pro 9

Since i have installed Acrobat Pro 9 the .pdf Thumbnails in Windows Explorer won't show up when i choose the the normal Adobe Reader 9 for standard opening .pdf Files (which i do because its faster). I'm using Win7 32bit are there any suggestions ? this is really a bad bug in my mind.

You can try this. Not sure if this will definitly help but I hope this should:
Delete the following preferences folders:
      a) ~/Library/Application Support/Adobe/
      b) ~/Library/Caches/Acrobat/
      c) ~/Library/Caches/Acrobat/
      d) ~/Library/Preferences/Acrobat Distiller Prefs
      e) ~/Library/Preferences/Adobe/
Here ~ represents your home directory. Empty your trash, Restart the machine and then start the Acrobat.

Installing Acrobat Pro X

I signed up for the Adobe Creative Cloud thinking it was a really great idea. However, I'm having some serious issues installing the software. I finally got Dreamweaver to load after discovering the tip to install the trial and then enter my Adobe ID in the Dreamweaver setup process. Then I installed the trial of Acrobat Pro. The installation process didn't ask me for my Adobe ID, and now I have the distict pleasure of have a trial installation of Acrobat counting down the days until it expires. I entered my Creative Cloud serial number in the trial window but to no avail. The window says that it is not valid. How do I activate my installation of Acrobat? You guys need to seriously work on your cloud install methods!!! >:-(

I updated Adobe Application Manager. After the update and upon attempting to install Acrobat Pro from AAM, I get a message stating, "The download appears corrupted. Press Cancel, wait a few minutes and try again. (-60)" This is the same message I receive whenever I attempt to install anything from AAM. However, now I see a deactivate option in Acrobat Pro even though AAM does not indicate that it is installed. Furthermore, I'm not getting a popup telling me to license the software or continue with the trial. When I was getting the popup yesterday, I would enter my Create Cloud serial number in the serial number field, but it wouldn't accept it. The Adobe Create Cloud is the only number I've recieved in relation to Acrobat Pro X.
So, the short story is that I MAY now have a successful installation of Acrobat Pro. But if I do, I don't know why, and I couldn't replicate the process.

I had one of your technicians re-install Acrobat Pro and it still won't open. My technician was Rajat and he was reading from a manual. He did not appear to be competent. He told the case has to be escalated

I had a technician, Rajat, from a Adobe re-install Acrobat Pro. It still won't open. He said the case has to be elevated. How do I get help from someone in the United States?

Not one of my technicians. We are just fellow users of the product.
But if you start from the top and explain your problem we have a fair track record of helping. Some questions for you
- what version of Mac or Windows
- what version of Acrobat Pro
- what exactly happens when you try to open Acrobat Pro (error messages in full please)
- whether it ever worked and what changed?

When installing Acrobat Pro 11 on Windows 7 32 bit, it just hangs and won't install

When installing Acrobat Pro 11 on Windows 7 32 bit, it takes you through all the way to install, then it just hangs and won't install.

Hi mrmacnology,
Please check and ensure that you should not have any prior version of Acrobat already installed on your computer.
Do you get any specific error message?
You might try installing Acrobat from a different browser.
Regards,
Anubha

I'm using a 15" Macbook Pro running OSX6.8 and cannot upgrade. I have a subscription to Adobe CC but none of these work on this so I was on with Adobe for 5 hours trying to install and launch Illustrator, InDesign, Photoshop, Muse, and Acrobat Pro from CS

I'm using a 15" Macbook Pro running OSX6.8 and cannot upgrade. I have a subscription to Adobe CC but none of these work on this so I was on with Adobe for 5 hours trying to install and launch Illustrator, InDesign, Photoshop, Muse, and Acrobat Pro from CS6. Well, InDesign is the only one that works and I have a ton of work due! I don't have a serial number for Photoshop or Illustrator except for CS3, and they don't work. InDesign gave me no problems. Illustrator says it can't work on this machine. Photoshop needs a serial number. I'm stumped and getting anxious and freaked out. Can anyone help? Adobe Chat is down right now.

if you have a cc subscription, close ps > sign out and then back in to your cc desktop > open ps.
ai cs6 requires:
Multicore Intel processor with 64-bit support
Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 5, CS5.5, and CS6 applications support Mac OS X v10.8 and v10.9 when installed on Intel-based systems.*
2 GB of RAM (8 GB recommended)
2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
1024 x 768 display (1280 x 800 recommended) with 16-bit video card

My PC won't install Acrobat Pro from the CD

Similar Messages

Maybe you are looking for