My PC won't let me restore

Hello. I don't understand computer very well so this might be silly question. But I need your help.
I got iPhone4 yesterday. This iPhone might be defect, b/c I cannot hear anything when I pick up a phone call. Speaker works fine, but not the phone. Person on the other side can hear me, but I cannot hear him/her.
I called my provider and he tried to help me, but we were unable to finish it by phone.
He had told me to sync my phone on iTune then restore it. But, when I click on restore, this came out.
There was a problem downloading the software for the iPhone. The network connection timed out.
Make sure your network settings are correct and your network connection is active. or try again later.
After I downloaded iTune, I restarted a PC. I also uninstalled and installed it again. But it still comes out like this.
I have no idea what seeting of my PC is wrong. Could you please help me out? I think unless I try to restore my iPhone and see if my phone is defect, provider will not exchange my phone.

Not a problem at all and this is a question that many people have had. Make sure when you get the time to go to Safari, tap on your bookmarks and you will find ones that connect you to the iPhone manual. If you can take time to read it and it will always be there for you to use.

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    If you live in the US, contact HP Here.
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    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

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