My phone does not know who is calling even thought that number is in contact list

Hi everyone,
I recently synced contact. The phone number style is now XXX-YYYZZZZ. What happened is when someone is calling me, the phone did not recognize who that is.
Anyone know how to fix this? I do remember the phone style in my contact used to be like (XXX) YYY-ZZZZ.
How to convert from XXX-YYYZZZZ to (XXX) YYY-ZZZZ?
Thanks

If Your Display Unit Shows the Wrong Name
Please Contact your carrier by phone, Live Chat, or email in order to have a carrier agent correct the name that appears on the Caller ID display units of those calls.
Caller ID Caller ID shows the name and number of incoming calls. Caller information will appear between the first and second rings on a customer-provided display device or display telephone, giving you the opportunity to screen your calls before you answer. Caller ID will also store names, numbers, dates and times of incoming calls (storage capacity varies with your display device model).

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