My phone doesn't make sounds in the lock screen and won't take calls

Hi, for the past 2days my phone no longer plays the alert tone in the lock screen for text messages, calender events, facebook events, voicemail atert etc however does if the phone is unlocked and I am using it. Also, nobody can call me without it going straight to voicemail however if they call a second time then they can get through and it rings.
I cannot find a thread where anybody else had a similar problem.
I have turned everything and off a couple of times and have checked that everything is on (i never turned it off) and have done a hard reset. All I can think off is to completely restore my phone to factory setting but I don't want to lose all my stuff!
Can anyone help?
Thanks everyone!
J

Do you have Do Not Disturb enabled?
Have you checked the position of the Mute switch on the left side above the volume buttons?

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