My phone has been dead for a month and it won't turn on?
My phone has been dead a little over a month now. I've been charging it all morning and it still won't turn on. I tried holding down the home and lock button at the same time and it still won't turn on. The dead battery sign won't pop up either. Is my battery dead should I get a new phone?
You could send it to get the battery changed by Apple, and if the issue is not from the battery, they'll be able to help you further.
You can contact Apple Support here.
http://www.apple.com/support/contact/
Similar Messages
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My iPhone 4 has been dead for 24 hours and I've been charging it for 12 hours and it still won't turn on. I have tried holding the lock button and home button down, even connected it to computer but nothing's happening, it randomly died on me.
Hi Lauren,
When troubleshooting power issues, we want to make sure we have followed all steps outlined in the following article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
- Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
- Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
Learn about LCIs and corrosion.
- Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
- After at least 15 minutes, if:
- The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
- The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
- Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
- If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
- If the display turns on, go to step 4.
- If the display remains black, go to next step.
- Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to
restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
- If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks,
Matt M. -
My power button has been broke for a while and now i cannot turn my phone on, any suggestions ?
my power button has been broke for a while and now i cannot turn my phone on, any suggestions ?
If the battery was completely dead it may take some time to get it going.
Leave it pluggen into a wall jack for about 15 minutes then check back.
If not, you will need to make a Genius Bar appointment or contact Apple for a repair. -
My iPod touch shows up as a apple iPod camera but if i dont want to download the pics and press cancel it all dissappears. my ipod has been lost for 3 months and has not got the latest upgrade.
Try:
iOS: Device not recognized in iTunes for Windows
or
iOS: Device not recognized in iTunes for Mac OS X
Otherwise wee need more informatin. -
HT201269 Phone has been restoring for 2 months - please help!
I have been trying to update a new device from iCloud for the last 2 months but the update never completes. The phone is still said to be 'restoring' itself, and until this is done it won't let me update the software or anything. Please help!
Turn your phone off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your phone and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a phone in recovery mode. Now you can restore to factory settings.
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My phone has been rebooting for 4 days now
PLEASE HELP!!!! my phone has been rebooting for 4 days now it stuck on 99% i tried the paper thing on the batery but to no avail. please help
Did you replace the cable as well ? Maybe thats your problem.
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my iphone 5 randomly shut off and when I plugged it into my laptop, it says it is in recovery mode. however, i keep getting error 9 when it's attempting to restore. my phone has been off for 24 hours now and i can't get it to successfully restore
Hey p0507!
Here is an article that addresses your error message, and can help you troubleshoot this issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Thanks for using the Apple Support Communities!
Cheers,
Braden -
Hello,
My Adobe CS5 keeps letting me know updates are ready to install, attempts to install, then always tells me.." error in the downloading..."Please!...tell me what to do to get these updates?...I've been trying(Adobe has been trying) for 3 months to get this done. What if I uninstall everything and try to reinstall again? I uninstalled the program from the old computer when I got a new computer. Had no problems with that.I've run out of places to look for help. Just want to keep my stuff current.
New computer has Windows 8.1 on it.Here are three sites you can look at for downloads and info.
Adobe Creative Suite and Windows 8 « Caveat Lector
Download Adobe CS5.5 Trials: Direct Links (no Assistant / Manager) | ProDesignTools
Product updates -
My phone has been frozen for an hour. How do I get it unfrozen?
My phone has been frozen for over an hour. How do I get it unfrozen?
For "iPhone frozen", you can try these ways to unfrozen it:
Force quitting app: Press and hold the Sleep/Wake button on top of iPad for a few seconds until a red slider appears, then press and hold the Home button until the app quits.
Reboot iPhone: Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
Reset iPhone settings: Go ahead to select Settings > General > Reset > Reset All Settings
Reset iPhone to factory default: As the method of last resort, you can restore the iPad to its original factory settings. However, it will erase all your iPhone data. Therefore, you must backup your iPhone first. Then, go to Settings > General >Reset > Erase All Content and Settings.
Hope it can help you. -
My phone has been upgrading for a few days ,how do I stop it?
My phone has been upgrading for a few days,how do I stop it?
Greetings Watchandpray,
After reading your post, it sounds like you are experiencing an error while updating your iPhone. You may want to consider restarting the device first, and then resetting if that does not work. This article provides detailed instructions for Restarting, and Reseting:
Turn your iOS device off and on (restart) and reset
How to restart
Press and hold the Sleep/Wake button on the top of your device until the red slider appears. Then drag the slider to turn your device completely off.
After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
How to reset
You should reset your device as a last resort and only if you can't restart it.
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Thank you for contributing to Apple Support Communities,
BobbyD -
I just tried updating my iPhone 5 to the new iOS7 and it keeps saying the activation server can not be reached...My phone has been down for almost an hour now. Can anyone help? thank you
Too many people are flooding Apple's servers, everyone is having this issue, try every so often, or wait until tomorrow.
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My phone has been updating for two days. How do I stop it? I need my phone!
My phone has been updating for two days. How do I stop it? I need my phone!
Hello, Linda BC.
Thank you for visiting Apple Support Communities.
Here is an article that I would recommend going through when experiencing this issue.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Cheers,
Jason H. -
My iPhone 5 has been dead for weeks.. I just now found it and plugged it in, how long should it take for it to turn on??
I think that the battery is dead because , if you don't charge it for a long time the battery will ruin. You must wait, with the charger plugged, for a long time to turn it on. it could be also a worse problem and you have to replace your battery
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I performed a software update and the system is installing an update but it has been running for over 24hrs and keeps saying "This may take a few minutes, don't shut down your computer" Can anyone help?
Hello cor-el, thanks for your reply. I changed my settings for downloads to desktop and it has appeared on there. When I double click I am asked which program I want to open file. I click firefox and another box "opening install" says I have chosen to open the file which is an application and do I want to save it. This is the only real option so I press save file. I get a box saying this is an executable file which may contain viruses - do you want to run. I press ok and the final box showing C drive file name and desktop appears stating application not found.
This happens the same whenever I try to install.
To my untrained eye the application is not being recognised as an application and I cannot work out how to get it to do that.
My plugin is still showing as out of date.
Is there anything you could suggest. Thanks for your time. -
Can anyone tell me how i get to speak to someone in customer service? they are retiring Forms Cental and i really need to speak to someone about the renewl of my subscription. THe live chat has been unavailable for two weeks and there is no other option to get in touch with these people. Any ideas anyone?
Hi SwarovskiUK,
I'm sorry to hear that you've been having trouble contacting Customer Care. Live Chat is certainly available--are you not seeing the chat option on the Contact Customer Care page? Or are just not able to get through?
In any case, I should be able to help you myself. What can I do for you?
Best,
Sara
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