My phone has froze with i tunes logo and USB on the screen. how do i sort this

whats happened?? a i tunes logo with an arrow and the usb connection on the screen..froze, how can i sort this

Have you tried a reset, holding both buttons down until it turns off and then back on and release when apple logo comes up. The iTunes-usb logo means your phone is putting itself in recovery mode for some reason. If a reset doesn't work you may need to hook it up to iTunes and do a recovery from your most recent backup.
Hope you get it sorted.
-PM

Similar Messages

  • Iv just done update for i phone 5 of 7.03 and my phone has froze with i tunes on screen only tried re booting , tried updating i tunes and windows on my pc anyone else out there same prob? Any answers to the prob poss :) hopefully

    Can any1 help me poss?
    Iv just done the latest update on my i phone 5 of 7.03
    And my phone has frozen on the screen
    With just logo of i tunes
    Tried re booting
    Tried updating i tunes and windows on pc
    And to no avail NO PHONE STILL
    OMG. I had nothing but probs since the 7 update
    With my i pad and phone and blue tooth in car also
    AT LEAST AT THE MO MY I PAD WORKS
    But seriously this is putting me off buying another r latest
    I phone
    I cant even get the serial number off my phone eva to send the
    Prob to apple on e mail etc
    I am to ring tomoz
    Im expecting poss having to get a new phone
    And LOSE ALL I HAD ON IT
    THIS IS SO NOT RIGHT AT ALL FOR ANY1
    Who has bought i phones etc
    As they ciat enough when u do
    You seriously do not expect this many probs
    Even if they are teething probs with the latest software

    Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
    The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
    Its a shame you have to go through what you going through.
    Good Luck

  • I updated the IPAD with the latest update and now when I turned the IPAD on, I get the itunes logo and then nothing else.  How can I fix this to let me use my IPAD?

    I updated the IPAD with the latest update and now when I turned the IPAD on, I get the itunes logo and then nothing else.  How can I fix this to let me use my IPAD?

    YOU ARE IN RECOVERY MODE
    1. Turn off iPad
    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port.
    DO NOT RELEASE BUTTON until you see picture of iTunes and plug
    5. Release Home button.
    ON COMPUTER
    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
    7. Select "Restore iPad"...
    Note:
    1. Data will be lost if you do not have backup
    2. You must follow step 1 to step 4 VERY CLOSELY.
    3. Repeat the process if necessary.

  • HT4061 Hi I dropped my iphone 5 in water last night, it is working but has shadow over the screen how can I get this fixed?

    Hi I dropped my iphone 5 in water last night, it is working but has shadow over the screen how can I get this fixed?

    Probably too late to do anything but replace the device at this point.
    Once electronics get wet, the best thing to do is turn it off and put it in silica gels packs or uncooked rice for a minimum of 72hrs.  Only then should the user attempt to power the device on.

  • I updated my iPhone 4S weeks ago and today it said I needed to update it again, so I did. Now when I send iMessage it comes up with my email address and not my number. How do I fix this?

    I updated my iPhone 4S weeks ago and today it said I needed to update it again, so I did. Now when I send iMessage it comes up with my email address and not my number. How do I fix this?

    The Snow Leopard 10.6 DVD should still be available from Apple for $20. You will have to call Apple Customer Care 1-800-692-7753 or 1-800-676-2775 to purchase it. It may still be in the Legacy Products list. The App Store which is required to download 10.7 or 10.8 is part of the 10.6.6 update.
    If they no longer have any in stock you will have to buy it from eBay or Apple resellers that still have stock. But you will have to pay a premium since the DVDs are no longer being made. Snow Leopard DVDs are already up to $100 on Amazon.
    http://www.ebay.com/sch/i.html?_nkw=10.6+snow+leopard&_sacat=0&_odkw=mac+os+10.6 &_osacat=0

  • Please help. my i phone is stuck to i tunes logo and my power button is not working.. how can i recover it????

    please help.. my i phone is stuck to connect to i tunes logo and i cannot do the press the power and home button because my power button is currently not working. what should i do??? anyone please??

    Have you tried connecting it to iTunes and restoring it? That's what it's trying to tell you to do. It's in recovery mode. If that doesn't work, then you'll have to get the hardware problem dealt with before you can do anything.

  • Software update failure, now phone frozen. Now screen only showing itunes logo and USB Cable on screen. Have I lost my backup?

    I just tried updating the most recent software on my 3GS (on my Mac) but it said the updated on my phone failed. Now my phone is frozen and only showing the itunes logo and USB cable. When I connect to the USB lead, its says: iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.
    Have I lost all the data on my phone?
    What should I do?
    Help!
    M

    The iTunes logo and cable indicates that your iPad has gone into recovery mode : http://support.apple.com/kb/ht1808
    For the 3004 error code does the troubleshooting for it on the page that you posted from not help ?

  • The I Pod Touch Is Frozen. Only I Tunes Logo and USB Cable Image

    I was doing the new download and it said there was an error completing the upload..
    Now the only image on the screen is the I Tunes logo and the USB cable image. It will turn off but do nothing else.
    I tried resetting it and nothing happens. It will not do anything. It does not show on my computer or I tunes.

    This happened to me when the logo and cable comes on it either means that you have clicked to restoreit already try connecting it to itunes and click on the small little icon on the left of an ipod scroll down and click restore as nothing will happen if you don't restore it and syncing will not help it will stay the same.

  • HT1369 My ipod is froze with itunes music icon and usb icon updated it

    When I decided to updated my ipod and error occur along the way now it is froze with itunes and usb icon on it. When I cut it off the icons is still there can't get it to go back to it natural screen. This is the 4th generation ipod with the camera should have not updated it. Not sure about ios number. The itunes program is working fine, update mess up my ipod not even on the itunes window.

    Restore the ipod.

  • Starts with a purple logo and stops at white screen

    When i opened my gmail account my mac screen went blue and i had to force shut down it. Then when i restarted it the apple logo was purple and then a white screen appeared after a few seconds and stopped booting. I faced the same problem while restarting again. When i tried to open disk utilities section the screen went whole blue again. Same thing happened when i tried safe boot the screen went blue. what should i do. please someone help me.

    Start with SMC and PRAM reset:
    http://support.apple.com/kb/ht3964
    http://support.apple.com/kb/ht1379
    Boot into the recovery partition (Hold the OPTION key at startup).  From the 4 option menu, select Disk Utility.  Then select Disk Utility>First Aid and run Verify and repair.
    Any Change?
    Ciao.

  • HT1212 my daughter put a password on her ipod and can't remember it, I have tried to restore with i-tunes but it says password protected..how can I fix this? thanks!

    my daughter put a password on her ipod touch and now can't remember it...I have tried to restore with i-tunes but it won't work and a window comes up saying that the device is password protected!  Can anyone help me fix this? thanks!!

    From this Apple support document: iTunes: Specific update-and-restore error messages and advanced troubleshooting
    This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
    Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect.  For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the headingBlocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
    Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
    B-rock

  • IPhone 3gs is froze with image of itunes and usb cable? Any suggestions?

    My IPhone is frozen with the screen showing the Itunes logo and an usb cable?  Any suggestions?

    See: http://support.apple.com/kb/HT1808

  • Any page I open does so with the screen shifting 25% to the right meaning I can't see all the page - how do I sort this?

    When I open firefox and go to any webpage (including right now as I write this) the screen has shifted to the right and runs off screen - I'm left with a huge blank gap on the left handside of the page.
    I have uninstalled and reinstalled firefox, but it hs done the same thing - although mysteriously my homepage was kept?

    The Babylon Toolbar 1.1.8 extension is known to cause something like that. Disable or uninstall that add-on until the developer fixes the cause of that problem.

  • I have dropped my ipad but it has a case on it but its just black the screen how can i fix it?

    i have dropped my ipad but it has a case on and when i pick it up i pressed the home screen and it was just black i have a password on it tho and  when i put it on charge t mak that charging noise can you help me fix it

    Did you try a reset yet?
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
    If that doesn't revive the iPad, you could try restoring the device next.
    Use iTunes to restore your iOS device to factory settings
    I typically don't like to recommend something like this, but I have read on these forums where some users state that smacking the iPad on the back can jog the screen into working again. The fall seems to have caused the problem and I imagine that the logic behind this suggestion is that if the impact caused the problem, another impact could help to fix it. I m just not a big believer in smacking expensive tech devices.

  • My ipod has lines on the screen, how can i fix this? what does it mean?

    please help me. my ipod has lines as the screen, instead of a solid picture. what should i do?
    thank you

    If a reset or restore of the device does not resolve the issue, your iPod likely needs servicing as the LCD screen may be damaged.
    B-rock

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