My phone has frozen on a zoom position I have tried resetting and restoring the phone will restore but by putting my back up files on goes back to zoom on the screen
My phone has stuck on a zoom position meaning I cannot use any of the functions. I have tried resetting but the problem reoccurs. I tried restore but although it would go back to normal as soon as I put on the back up files it goes back to the problem.
How can I get into the settings?
Double Tap the Screen with 3 Fingers...
Then go to Settings > General > Accessibility and make sure Zoom is turned Off.
Similar Messages
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I attempted to install iOS 7.0.2 on my iPad (3rd gen). The screen has frozen. Have tried resetting and restoring (via iTunes). Error mssg says that my iPad cannot be restored. Now what do I do?
Hi there hhcd92!
I have an article here for you that can help guide you through troubleshooting this situation:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
I have attempted to update my iPhone to ios8. My phone has gone into recovery mode. I have tried all of your recommendation and it will not come out of recovery mode. HELP!
Without knowing what you did and exactly what happened (error messages) all I can suggest is:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Okay so my phone crashes approximately every 30 seconds. I have tried resetting it by DPU as well as on the phone itself. Once in awhile i get an error message about unknown error 1. If i look at the diagnosis or if runs on itunes i get the following. When I called the support at AT&T they think the phone is shot and it is a hardware thing but i have a hard time believing that when it happened when I sync'd it to my computer. It did get progressively worse though, at first it crashed not that often and then got worse. So restores are failing, recovery, everything. Anyone run into this?
11-11-16 18:20:36.319 [2232:16dc]: amai: tss_submit_job: HttpQueryInfo returned 200
2011-11-16 18:20:38.350 [2232:1c50]: <DFU Device 0F128BE0>: production fused device
2011-11-16 18:20:38.350 [2232:1c50]: unable to open device_map.txt: No such file or directory
2011-11-16 18:20:38.350 [2232:1c50]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1bfe4c4c
2011-11-16 18:20:39.132 [2232:1c50]: WinDFU::UploadData: EOF, cbRead: 553
2011-11-16 18:20:39.147 [2232:1c50]: WinDFU::UploadData: ZLP
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ResetDevice: resetting...
2011-11-16 18:21:02.210 [2232:1c50]: WinDFU::FinalizeDfuUpdate: success
2011-11-16 18:21:03.491 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:03.507 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 18:21:03.757 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:04.554 [2232:1b88]: amai: tss_submit_job: HttpQueryInfo returned 200
2011-11-16 18:21:10.882 [2232:1b88]: <DFU Device 0F198478>: production fused device
2011-11-16 18:21:10.882 [2232:1b88]: unable to open device_map.txt: No such file or directory
2011-11-16 18:21:10.882 [2232:1b88]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#cfe11997
2011-11-16 18:21:12.788 [2232:1b88]: WinDFU::UploadData: EOF, cbRead: 1321
2011-11-16 18:21:12.804 [2232:1b88]: WinDFU::UploadData: ZLP
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ResetDevice: resetting...
2011-11-16 18:21:20.866 [2232:1b88]: WinDFU::FinalizeDfuUpdate: success
2011-11-16 18:21:21.835 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:21.835 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 18:21:21.897 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: pipe stall
2011-11-16 18:21:22.054 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
2011-11-16 18:21:22.054 [2232:1838]: command device request for 'getenv radio-error' failed: 2008
2011-11-16 18:21:22.054 [2232:1838]: unable to open device_map.txt: No such file or directory
2011-11-16 18:21:22.054 [2232:1838]: <Recovery Mode Device 0F2A7768>: production fused device
2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: pipe stall
2011-11-16 18:21:24.007 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
2011-11-16 18:21:24.007 [2232:1838]: command device request for 'getenv ramdisk-delay' failed: 2008
2011-11-16 18:21:38.319 [2232:1344]: fixed TcpWindowSize (64512) can cause restore failure if too large
2011-11-16 18:21:38.335 [2232:1344]: unable to open device_map.txt: No such file or directory
2011-11-16 19:21:54.475 [2232:1344]: amai: AMAuthInstallBasebandHandleUpdaterStatus: outputDict is NULL
2011-11-16 19:21:54.538 [2232:1344]: <Restore Device 0ED73918>: Restore failed (result = 1)
2011-11-16 19:21:54.647 [2232:8ec]: iTunes: Restore error 1
2011-11-16 19:22:09.100 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:22:09.100 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:22:09.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:37:25.319 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:37:25.335 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:37:25.382 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:52:41.679 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:52:41.679 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:52:42.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
I also get a system crash reporter key of c392e98c929aa0b351037af00d75d08aeadc843c bug type 110
incident identifier 8ff84a87Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network. -
I have tried resetting, following instructions on Apple support.
2 amber lights are showing, saying no internet, and no dns servers.
On the same network I have direct link to TV, working fine.
The TC does not seem to be able to pick up IP address even though directly connected with Ethernet cable.
I'd appreciate any help possible.So what kind of modem is it.. is it cable.. if so you need to power it down and leave it off for 30min or so .. maybe shorter or longer depending on the ISP.
Do a full factory reset on the TC.
The Factory Reset TC Gen1-4. Or AE Gen1-5
Unplug your TC/AE. Hold in reset. and power the TC/AE back on.. without releasing reset for about 10sec. When the status light flashes rapidly; release it.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
Plug into the TC by ethernet from computer and setup as router .. ie dhcp and nat.. if it fails please give info on the firmware of the TC and the actual modem model number. -
Apps update has frozen, how do I fix? Have tried all suggested apple solutions.
My iphone 3gs was updating apps and froze part way through. I cannot delete or use the frozen ones. Rest of phone working fine. Have tried the fixes apple suggest to no avail.
Go to the App Store app, click on Updates. Can you see the "frozen" apps? Is the Update button enabled?
If that does not resolve the problem open iTunes on your computer, click on Apps and check for updates. The updates should be downloaded to iTunes. Then connect the phone to iTunes, click on its name, and click the Sync button. -
Have tried 4 times to reset, erase and restore but always the same result. Everything restores except my photos. When I go to photos at the bottom of the screen it says downloading but the pictures never transfer. Every time I turn my phone on it asks to continue restore but it never finishes. It won't let me upgrade to the latest iOS due to incomplete restoration.
How long has it been since you let the restore just happen? Sometimes photos are what takes the longest to bring back from an iCloud back up. I would recommend that you let it just keep restoring for about 2-3 days and see if more photos come back than what you're experiencing. Also make sure that you are connected to wifi as much as possible so that those photos can be downloaded faster. It is a waiting and being patient kind of thing. I did an iCloud restore from a backup that took 4 days to finish bringing down all my photos.
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I have recently bought a new laptop with windows 7 and when i have tried to install and open itunes i keep getting the message 'itunes has stopped working' itunes then shuts down before i can do anything to fix it. This happens every time I try to open itunes. I have tried uninstalling itunes and reinstalling it, starting itunes in safe mode. Nothing seems to work. Please can anyone help.
If and when I finally manage to open it, as soon as I click on a movie to watch, the message "itunes has stopped working" comes up.
Try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
How do i turn the voice off??
A little padlock with a circle around it has also appeared next to the battery symbolConnect the iPod to its syncing computer and then go to he Summary pane for the iPod in iTunes. Click on Configure Universal Access and turn Voice Over Off.
The padlock is that the screen rotation lock is one. To turn off, doble clcik the HOme button and go all the way to the left on the Dock row past the music controls and tap on the padlock in the circle arrow. -
I desperately need your help. I was working on iMovie last night when the thing froze up on me. I've tried rebooting. I've tried reinstalling the apps. No change. I can play some of the files- although I can't tell which ones will play until they magically appear. I can't get into the project library or the event library. The bar that lets me scroll through the clips is gone. Even when I can get something to play the whole system crashes after a couple of minutes and generates a "problem report" that says "iMovie Quit Unexpectedly". This all started when I was adding cutaways- and one clip just would not load. After I tried several times everything froze up. Have you ever heard of something like this? Maybe I pushed a button or somehow changed a setting? Maybe some of the video is corrupt? What do you recommend?
Thanks for any advice you can offer!I have tried all the above and nothing seems to work. Any other suggestions?
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Ipad mini is frozen with connect to itunes picture have tried reset several times, no luck
New update for iOS, ipad froze mid stream. Has an itunes logo and connection cord picture. Cannot reset, tried reconnecting to iTunes, and it doesn't recognize the ipad.
Any other ideas?You have two problems
1. your restore from back up is stuck and may or may not restart on another better and faster network
2. Your itunes on computer are outdated and in case if back up will not restart, you will need them in order
to start factory restore, so you can unbrick your ipad, and then start restore from icloud again. -
Title. Do I need to take this in to apple?
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
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I recently had a new hard drive installed and upgraded to Yosemite 10.10.1 on a Macbook Pro. No problems for the first week, then iPhoto 9.6 stopped sharing pix via email. I tried removing and re-adding my accounts but that didn't help. Thanks in advance for any advice. Ra Buck.
PS. IPhoto doesn't seem to connect, but I'm not getting an error message.
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After playing audible books for 5 years, suddenly my ipod turns off at the same place in each of two books, around end of 1st chapter. I have tried resetting, redownloading the book(s), nothing helps. Also when I try to fast forward over that trouble spot, it won't go beyond it. Music and podcasts play fine.
Have you tried a simple reset of the iPod to see if that does any good first? To do this, press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
It might also hurt to try a full restore of the iPod in iTunes as well. This process wipes all content from the device, resets all settings back to their defaults, and reloads a fresh copy of the iPod's software onto the device. This would help eliminate the possibilty of a software issue/glitch and/or data corruption on the iPod.
Restoring iPod to factory settings
B-rock -
My daughter has dropped her 2 week old ipad 2, it has a black screen with a little back ground light, but will not turn on . i have tried resetting and holding both the reset and sleep buttons down with no responce , can anyone suggest something else i can try please
Take it to an Apple Store.
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