My phone is barred but by who and why ??

started just over 24 hrs ago, went to use phone silly little icon on bar signal top left hand side. So checked on line, said that there was a mast in my postcode area down...ok... So went to local o2 shop, had it looked at said no nothing to do with Mast, its faulty, tried sims its faulty..cam home, chatted to guro online, said its not faulty its the mast...............now perplexed....been using it 13 months trouble free Ok so next morning, still no signal cant txt or rings or incoming .......so go into o2 shop again, ask if anyone else has a problem locally as my hubby, father in law, son and friends in the same postcode, have no problems just me....so they delve deeper, had my phone from new, pay as you go, in credit and just topped up on the 17th, why oh why the clanger wait for it, it has a bar on it?????hmm now Im getting stressed, headache in a busy shop, so the chap helping, rings up somewhere explains, then ask a few questions via me, then get the clear to say they will lift the bar, as there is no reason or code I guess reading on other posts, its not reported stolen or lost, I have had it from new in a sealed box, so why oh why i am having this to deal with I do not know. Just had a chat with another Guro online, I want answers....told it could take up to 24 hrs, I guess for someone to flip a switch,I want to know why my phone is barred,been with o2 for donkeys years is it human error wrong digit put in the system...told to ring 08448471420 they will lift the bar, but I dont want to ring this number costs too much with tiscali.but I was told today in the shop it was lifted wait and turn my phone on and off, ok its not 24 hrs yet but I need my phone yesterday, my sons school if they need to get me in an emergency they cant now ....this is really annoying now....why me.............

rosadosc wrote:
Hi there @purplecatqueen I've just seen your post and noticed the number you were given to phone. I will not comment on the reasons why your phone has been barred but all I can say is if you don't want to dial the number call 202Monday - Friday 8.30am - 6pm and they will transfer the call. This department is the only one that can remove the bar, if it has been placed in error, It's their decision. They will also explain to you why the bars has been placed on the account. Hope this helps 202 from a barred phone.....?If you can use another O2 phone, fair enough but 202 is for contract CS not PAYG so won't work from a PAYG phone either. You'd need to call 4445 but as you have someone helping you already, best to wait for that to pan out before confusing the situation any further.......

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