My phone is broke since update. explanation inside.

when I turn the phone on it shows a picture of the usb cable with an arrow pointing up to the iteuns logo.
Itried holding the top most button for the red slide to appear but it doesnt, it just turns off. I tried holding the home button while plugging in the usb cable but no recovery mode option...

What version of itunes?
What kind of computer and what USB ports or hubs are you using?

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