My phone is broken and driving me crazy

I have had my blackberry for just over a year now. I purchased it because of the easy access to my school email and personal email accounts. Since about 4 months into my contract my phone has gone into my email and deleted emails, and now it will not access my emails altogether. I have gone into the store to see my carrier and they say there is nothing I can do about it except pay for a new phone. I think it's absurd that I buy into a product that is supposed to be the best product for email access and now I can't even use it and I am being told I have to invest in a new phone when I am only a year into my 3 year contract. I am a student and I surely can not afford to buy another blackberry.
My carrier also said this is a common problem, but I have never heard of this happening to anyone else. The carrier says this is just not something I can send away to get fixed and "there is nothing I can do about it, but replace it".
Aside from my phone not accessing my email accounts it frequently shuts off for hours at a time or the screen goes white. I can not answer phone calls because all I can hear is static. I can assure that there is no physical damage to my phone or water damage of any kind. This is troubling considering phone calls I miss from school, department administrators and work.
I'm not sure what I am supposed to do in this case but just try to last with the phone but I'm not sure if I can. I can't afford another phone anytime soon but when I can I'm not sure it will be a blackberry. The support and interest I have received regarding this issue is minimal and I can't even find the proper email or phone number to contact to place my complaint. I may email this to another address if I find another more fitting address to send it to. - All I'm asking for is some support for my problem instead of being told I have to shell out 499 dollars for a brand new phone when I just did a year ago.
My information
Blackberry curve 8520
Rogers
v5.0.0.900
memory card
I'm not sure where to go from here, I can't find anyone to contact or email and I have no other optiions. Does anyone have any suggestions?

Hi and Welcome to the Community!
Given your description, I'd advise an OS reload. Something seems to have gone wonky with your BB and, as long as the problem is not hardware (which, at this internet distance, there quite simply is no way to know for sure), an OS reload may well help...just be sure to do the reload clean, and don't add your other apps for a while until you are confident that it's running stable. Then add your other apps slowly so as to determine if perhaps one of them is the culprit.
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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