My phone is broken and I have yet to understand how to get iCloud to wipe it clean from my laptop. Can anyone talk me through it?
I am trying to wipe my broken iPhone 4 and have signed into iCloud on my laptop, but seem to be going around in circles trying to find a simple option to wipe my phone. It keeps telling me to install iCloud, which I have. Help!
I should also add that my Mac will not recognize my phone so I have no way to communicate with it. What can I do??
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uh my phone is broken and won't turn on. so I'm getting a new phone and need to back it up but i need to unlock my passcode to backup but my phones locked sooooo idk ;/
Nothing you can do, sorry to say. If it will not turn on there is absolutely nothing you can do now to backup what is on it. The whole point of a backup is to have made it before disaster strikes. Now, with a dead iPhone, all you can do is accept the loss of your data.
You will be able to re-download iTunes and App store purchases since they are tied to your AppleID, not your device.
Have you been using iCloud for backup? If you have, then you should have a backup in iCLoud you can use to restore your replacement phone with. iCloud backups are automatic (once every 24hrs, whenever your device is on wifi, plugged in and asleep). -
I Don't have access to the previous computer on which i installed the photoshop, the m bord is broken and i have a new computer, how can i reinstall on my new comp' with my serial number?
You are allowed to have two machines with activated installations, so if you only had one installation, you still have the option to install on a second without doing anything further than that. If you originally downloaded the purchase thru Adobe then you might find a download link available in your Adobe account online. You can also download thru the following page if you can find your version:
Download and Installation Help -
https://helpx.adobe.com/download-install.html
You can have the first installation deactivated to free up the activation and have it available for another machine again as well. YOu need to contact Adobe Support thru chat for that. For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I replaced my hard drive due to my old one failing.
When I use Internet Recovery, it gives me the option to reinstall Mavericks. Then an error occurs when it tries to verify, and asks me to try again.
Are my options just to reinstall from a CD?Do you have your original installation disc(s)? If so, I would boot from Disc 1 (the bootable installation disc), format the drive using Disk Utility (Mac OS Extended (Journaled) with a single GUID partition) and install the OS that came with your machine.
This may sound like a silly question, but have you formatted the hard drive with Disk Utility before you've tried to install Mavericks under Internet Recovery?
Clinton -
Hey people! I have lost a lot of music I have bought from iTunes and I am really hoping there is something I can do to get it all back. Is there anything I can do?
See HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2 -
My menu bar is gone, and I have no knowledge of how to get it back, Does anyone have a solution?
I was just playing around in the edit bar, and I clicked something by accident and then it was gone. ; n ;
Firefox 3.6+ versions have a feature to allow the user to hide the Menu bar.
Hit the '''Alt''' key to temporarily show the Menu bar, then open View > Toolbars and select Menu bar, so it has a check-mark. <br />
The F10 can also be used on most PC's to temporarily reveal the Menu bar.
https://support.mozilla.com/en-US/kb/Menu+bar+is+missing -
hi ,
im just a mom, not very computer savy.....however, I need to change the payment method my daughter uses to purchase things on her ipad due to the fact that the current one is expiring. ie: for such things like songs and games, etc.
I would appreciate any help as how to do so.
THanksOn a computer's iTunes you should be able to edit the payment info by going into the Store > View Account menu option (if you are not logged into the account that your daughter is using then Store > Sign menu option to log out of the currently logged in account ; that will then change to a Store > Sign In option so that you can log into her account) and log into the account (enter the account's password and click View Account on the popup)
And on the account's details page there should be a payment link.
If you are doing it on your iPad then tap on your id in Settings > iTunes & App Store (if not logged into her account then log out of your account via the popup that you get and then log in with her account) and tap on 'View Apple ID' on the popup and log into the account - that should also give you a payments link on your account's page.
Changing payment info : http://support.apple.com/kb/HT1918 -
By the way, I am using 2013 MacBook Air.
Photoshop CC is in the Application folder. You can Ctrl-click on Photoshop CC.app and create an alias (shortcut icon) and drag it ti the Desktop.
You can also keep it in the Dock. -
After updating my Iphone 4s to os 7.1.1 from 7.1 over the air, my phone went into recovery mode. Yet when I try to restore it with Itunes on my windows 7 laptop it says the network connection has been reset. Make sure your network settings are correct and your network is active, or try again later. My phone has the itunes logo and charger symbol on it, as well as an arrow pointing at the Itunes logo. After holding the sleep button down or even doing the hard reset the same screen comes up on my phone regardless of whether it is plugged in or not to my computer. I have turned my computer off and on again. It is plugged in and charging as it's battery life is very short. I also reset my modem and the same error message pops up. The only option on my computer when my phone is plugged in is to restore it. My firewall also allows Itunes through it. I have literally tried everything I know being someone who knows very little about technology. I also do not want to hear about how the update worked for other people. My phone has been in recovery mode for 5 hours at least now so it will just make me more frustrated if a bunch of people post about how the update worked for them.
Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...
kevinpowell1 wrote:
how can i get it out of recovery mode?
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Then See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
Some users have reported as many as 8 or 9 attempts were necessary before success.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
If the issue persists...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
The laptop I originally synch'd my iphone 4s with is broken and cannot retrieve any files. How can I sync the phone with a new laptop without losing all my downloaded music and apps already installed on my iphone?
If the answer to the above question is "yes", FIRST, set up a backup of your new computer before you do anything else so the next time your computer breaks you will not be in the same situation. Backup solutions are numerous and inexpensive, and there is absolutely no excuse in the Third Millennium not to have one.
Then see this tip: https://discussions.apple.com/docs/DOC-3141 -
HT1212 What can I do when my Sleep/Wake button is broken and I have forgotten my password?
What can I do when my Sleep/Wake button is broken and I have forgotten my password? Also the Find my iPhone app is on and I can't get in to my phone to shut it.
If they determine it is defective, then yes.
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I just updated my iPhone 4S to iOS7 and it wants me to connect to iTunes before I can do anything. But my computer is broken and I'm borrowing someone else's. Will it try to sync with their computer? Can I get around using iTunes somehow? I'm new to this; any help would be appreciated!
If the device is indicating to connect to iTunes, then it is in recovery mode. You will need the computer and iTunes to recover it. You can fix the iTunes to not sync to your device, but just let it recover the phone. I hope you would have a backup of your data in iCloud, since it is no longer available to you on the phone.
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Itunes and iphone have different apple id. how do i change my phone settings to match itunes ID?
itunes and iphone have different apple id. how do i change my phone settings to match itunes ID?
Settings>Store...tap the ID shown...sign out...sign back in with the ID you want to use.
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My phone keeps freezing and I have the 5s and now it won't turn on but I can talk to sir
My phone keeps freezing and I have the 5s and now it won't turn on but I can talk to sir
If you can talk to Siri, but the screen is not turning on, try the 2 button reset. Press and hold the Sleep/Wake (Power) Button and the Home Button at the same time for at least 10 seconds. http://support.apple.com/kb/ht1430
If that doesn't make you screen come back on, you can try restoring your iPhone. http://support.apple.com/kb/ht1414
iPhone hardware troubleshooting - http://support.apple.com/kb/ts2802
Display has no backlight or dark screen
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
My issue is still not resolved. What do I do next?
Contact Apple Support. https://support.apple.com/kb/HE57 or https://selfsolve.apple.com -
my phone has been losing calls and according to the apple store i need to reset it due to a software fault - i have done this and still have the same problems. how do i reset the phone without reinstalling the soft ware fault by way of icloud backup
Well, it appears that your backup is corrupt, thus causing your issue. So, you'll have to restore as a new device, & not from backup. Follow this by syncing your content back to your phone:
http://support.apple.com/kb/ht1414
Do not restore from backup.
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