My phone is broken so cannot ring or text. please email contact!

My screen is broken on my phone so cannot call 150 and yet all I ever get is told to text account to 150 or call 150 to get info on my upgrade. I am due a new phone from months ago, the old one broke, bought a new one and EE continue to take take take the money and not get me a new phone. The website won't give me information about what I can upgrade too either. Very very unhappy. Anyone have a solution?

Sorry, but this is a user forum, there is no customer service and they would need to see your account, which here is not possible, EE is a mobile phone company, they do not have email for customer service. You could try twitter or facebook, but I suspect they would say the same.
Is there a phone repair shop where you are? We have one where I live and they are very good, unless you do not want to get it repaired.

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