My Phone is BROKEN

I have a iphone purchased from France Telecom and paid the extra for it to be LEGITIMATLEY unlocked.
I have had it now for 1 month and the whole touch screen has died. I went back to the shop where I purchased it and was told that it was nothing to do with france telecom anymore as it is not on a Orange contract. They refused to change the phone for a working model.
I need to contact Apple directly is what they told me. There is no Apple store near my house in France or in Spain so I really need an email address for Apple in FRANCE the UK or USA.
Can anybody help me and provide me with an address please?????????

Tim in Spain,
If your iPhone was officially unlocked by Orange you will need to contact the AppleCare iPhone number for France. You can have your iPhone serviced by AppleCare via mail-in repair. However, the mail in repair box will have to be shipped to an address in France where the iPhone was originally sold.
This is the contact number for AppleCare for France: (without country code)
0825 888 024
This is discussed in the Service FAQ at this link:
http://www.apple.com/fr/iphone/service/faq/
Hope this helps,
Nathan C.

Similar Messages

My iPhone 4 recently broke and I did not back it up to iCloud. Is it possible to back it up now even though the phone is broken? I also plan on getting iPhone 5, would my information automatically transfer to the new phone?

I had a few questions regarding iCloud. My iPhone 4 recently broke and i didn't realize that I had to manually activate iCloud in order to back up my files, so therefore the information on the iPhone 4 was not backed up. Is it possible to enable iCloud now and back up the information even though the phone is broken?
Also, I was thinking about replacing the broken iPhone 4 with the 5, would my information automtically be transferred to the 5 as long as I log-in with my apple ID?
I would appreciate all the help I can get!!!
Thanks,
Jae

How can I access iCloud through the internet and not through the phone if thats possible? Now that I think about it, I'm not 100% sure that I didn't back it up.
Thanks

My phone is broken.Can i retake my contacts back?

My phone is broken now so i can not enter my phone and my all contacts was in it. Can i back up them? When im trying to open my phone, i see a screen which includes i tunes match up.Is there any way to retake my contacts?

Were you not syncing them up to a supported application on the computer, or iCloud or other cloud service? If you were not syncing, or coing a backup in iTunes or iCloud, then you will not be able to get them back. If you see the Connect to iTunes page on the phone, then the device is in recovery mode and you will have to restore it.

When I touch the top back of my phone it makes a sound. does it mean my phone is broken? and does it open itself soon?

can someone just tell me if my phone is broken and will the back of my phone open itself sooner??

If the warranty is showing less than 12 months ,the iPhone has already been activated ,so yes most likely secondhand

HT4113 uh my phone is broken and won't turn on. so I'm getting a new phone and need to back it up but i need to unlock my passcode to backup but my phones locked sooooo idk ;/

uh my phone is broken and won't turn on. so I'm getting a new phone and need to back it up but i need to unlock my passcode to backup but my phones locked sooooo idk ;/

Nothing you can do, sorry to say. If it will not turn on there is absolutely nothing you can do now to backup what is on it. The whole point of a backup is to have made it before disaster strikes. Now, with a dead iPhone, all you can do is accept the loss of your data.
You will be able to re-download iTunes and App store purchases since they are tied to your AppleID, not your device.
Have you been using iCloud for backup? If you have, then you should have a backup in iCLoud you can use to restore your replacement phone with. iCloud backups are automatic (once every 24hrs, whenever your device is on wifi, plugged in and asleep).

How do I activate my new sim in new phone when old phone is broken?

How do I activate my new sim in new phone when old phone is broken? The website says it should already be activated, but is isn't, and the only option it gives me to activate it is by it sending a pin number to my old phone which doesn't work. I'm stuck!!

What device are you using?Is your new sim a replacement sim?What does it say when the sim is in the device?

The screen on my smart phone is broken, it still works, I can here my received text sound. Can I receive calls on my tablet or p

the screen on my smart phone is broken, it still works, I can here my received text sound. Can I receive calls on my tablet or pc?

IF you have installed/activated Verizon Message+ on your phone, then yes you can. If not, you are out of luck.
If they are iMessages on an iPhone, you could log into your iMessage account on an Apple computer to read the iMessages, but would be unable to view SMS/MMS.

I am trying to activate my samsung tablet since my phone is broken

I am trying to activate my Samsung tablet since my phone is broken but am unable to fine meid or any id number

Hi candice381! I'd love to help you get your tablet activated. The Device ID numbers you're looking for can be found in the device menu. Can you share which model Samsung Tablet you have?
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

I am trying to imessage from my mac because my phone is broken, where is the message icon on my mac?

i am trying to imessage from my mac because my phone is broken, where is the message icon on my mac?

The easiest way to find it would be to type "messages" in spotlight. Spotlight is the magnifying glass on you menu bar at the top right of the screen.

I want to use Messages on my computer with my phone number, however my phone is broken and I cannot connect it through there, is there another way to do it?

I am missing a lot of iMessages from people and it is very frustrating. The only reason I would use Messages on my computer is when my phone is broken... Shouldn't there be another way to link my phone number?

If your phone is registered with iMessage you should be able to open the Messages app on your Mac, go to Messages>Preferences>Accounts, select your iMessage account, then sign in with the same ID you were using for iMessage on your phone and your phone number will appear as an option to receive iMessages from. If you phone isn't already registered with iMessage your phone number won't be an option until it is.

My phone is broken and I have yet to understand how to get iCloud to wipe it clean from my laptop. Can anyone talk me through it?

I am trying to wipe my broken iPhone 4 and have signed into iCloud on my laptop, but seem to be going around in circles trying to find a simple option to wipe my phone. It keeps telling me to install iCloud, which I have. Help!

I should also add that my Mac will not recognize my phone so I have no way to communicate with it. What can I do??

How can i tell if my phone is broken

my buttons on my iPhone are stuck and when i play music there is like a screeching noise like water is in there but i never but my phone near water. Does it seem like it is broken?

Make an appointment at the nearest genius bar to have your iPhone evaluated.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/

If your phone is broken because of a case what would you do

My phone has been broken while I was putting on my case and now the screen is just blavk what do I do should I call my service or the case company

Make an appointment at the genius bar of your local Apple Store and get it serviced/replaced. You're going to have to pay for it. Don't waste your time contacting the case manufacturer.

Don't see photos from icloud. Replaced broken 4s w/new phone. Help! How do I get photos back? They don't show up on icloud online but phone says broken phone was backed up yesterday under manage storage. How do I use this backup?

Please help. Replaced broken phone w/new 4s. I did as the genius bar guy said and did reset>erase all content and settings at home because he said it would take too long in the store. Last time I had to replace my phone, all the photos and video were there. Now they're not. I had set up icloud but when i typed in "my restore from icloud", nothing came up. I NEED those pictures and videos. They're the last photos and videos I have of my mother who passed away recently. Please I need them back. I feel like I've lost her all over again. Please someone help. I went to icloud>storage & backup>manage storage and i see that those pictures were backed up yesterday yet I don't see any pictures or picture icon in icloud.com. Please someone help me get those pictures back. They're priceless and they're the last I have left of my mother.

If this is your first sync and there is already data on the phone, perform the steps listed below. This will transfer your apps and other media purchased from the iTunes store to your iTunes library, perform a manual backup and restore, then sync the iTunes media back to the phone from your iTunes library. This will not transfer media from other sources such as music from your ripped CDs. As you said you never synced before, I assume all of your apps, music and other media was purchased from the iTuens and App stores. If this is correct, you won't lose anything.
Download and install iTunes: http://www.apple.com/itunes/.
Launch iTunes, go to the View menu and click to check Show Sidebar.
Go to iTunes>Preferences>Devices (Edit>Preferences>Devices if using Windows) and check "Prevent...from syncing automatically".
Go to Store>Authorize This Computer and authorize all Apple IDs used to purchase apps and other iTunes media (music, podcasts, movies, tv shows, etc.) on your phone.
On her phone, go to Settings>iCloud>Storage & Backup and turn iCloud Backup to Off.
Connect her phone to your computer and in iTunes go to File>Devices>Transfer Purchases to transfer your purchased media to your iTunes library.
Right-click on the name of the phone on the left side of iTunes and click "Reset Warnings".
Right-click on the name of the phone again and click "Back Up" to back up the phone.
Right-click again and choose "Restore from Backup...", select the backup you just made to restore from and restore the backup to your phone. If prompted to back up again, decline.
Go to the Info tab and make sure nothing is checked so you aren't syncing calendars, contacts, etc. with iTunes.
Go to the Summary tab and select This Computer under Automatically Back Up.
Check the other tabs to confirm that your sync settings are the way you want them.
Click Apply at the bottom to sync your phone.

My phone is broken, I am trying to set up my iMessage on my laptop but it is telling me i have to sign in with my apple ID on my phone, which i can not do

How can i set up iMessage on my laptop without my phone (it is broken. not the actual phone just the screen)

Follow the instructions under the heading "How to unlink a phone number" on this page.

I need to transfer my contacts to a non verizon phone, but the 1st phone is broken, can i do this?

I have two iphones at verizon, one was damaged but can turn on the screen was demolished. That number is going to another carrier soon but I want the contacts for the new phone a galaxy note 3. How can I do this? I have backed up the now broken iphone in itunes and also used backup assistant. But i dont know how to get from one to the other.

Oh no! I'm sorry to hear the iPhone no longer works misslorainy. I'm saddened to learn you want to leave us, we don't want to lose you. Why are you considering this? We want to do everything in our power to keep you part of the Verizon Wireless family. Since iTunes is not compatible with Android and Backup Assistant only works with VZW phones, you have the option of using an email backup if you selected that before. Once you sync your email address to the new phone, select to restore contacts as well.
AdaS_VZW
Follow us on Twitter at @VZWSupport

My Phone is BROKEN

Similar Messages

Maybe you are looking for