My phone is carrier locked how do I unlock it?

I sent my iphone for repair and apple replaced it. Now my carrier won't unlock it because it is not the phone I started with.

It has to be the carrier - there is no way to ask Apple to do it as they do not do it.  Apple merely processes automatically the unlock requests they receive from carriers.  It is the carrier, and only the carrier, who can process your unlock request for you.
I think you need to call them back and insist on speaking to someone higher up as the support folks you have spoken to seem very misinformed about their own company and how things work.

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