My phone is disabled becuase my password wouldnt work so i plugged it into the computer and held the buttons down but it still can't connect

So my iphone got disabled after putting in my password wrong about 8 times so i called apple and the lady said to plug it into a computer and press the home and top button at the same time, then it will restore after something pops up and u click restore. Well when i tried it said it can't connect until i unlock my phone, so i am completly stuck right now. Is something wrong with the phone(hardware) or i must have done the passsword wrong which i know i didn't.

Read here > http://support.apple.com/kb/HT1212
I think the Apple lady advised you to place the device into Recorery Mode.
Read here > http://support.apple.com/kb/HT1808
Did you successfully place the device into Recorery Mode? If you did a Restore should remove the Passcode.

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