My phone is frozen and I can't get it to restore it is stuck with the iTunes logo and plug with the arrow. I have tried several times to restore and nothing happens.
My I phone is frozen and I can't get it to work. I have tried to restore it several times and nothing happens. All it does is show the iTunes logo with the plug and arrow. Is there anything I can do to get it to work I am in sales and need my phone. The closest Apple store is 45 minutes away
and I have appointments all day tomorrow.
Thanks in advance.
Mary
Try to force your phone into recovery mode. Disconnect it from the computer's USB cord. Turn it off if you can by holding the sleep/wake switch until you see the red slide to off. If you can't turn it off, please continue. Press and hold the home button while plugging it into the computer's USB cord. Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message. http://support.apple.com/kb/HT1808
Then you can restore your phone: http://support.apple.com/kb/HT1414
Similar Messages
-
We have tried several times to restore the iphone but it keeps telling us that this is corrupt and try again later.
Hi meekboy3,
Thanks for visiting Apple Support Communities.
You may want to try restoring again after placing your phone into recovery mode:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Best,
Jeremy -
I have forgotten the answers to my apple security questions. I have tried several times but just cant get through and I need to make a purchase for the first time
I am having the same problem. I know my apple ID and password but do not remember my security questions. How do you go about changing the security questions? Please help.
Thanks. -
Why nothing has changed let me buy this tune with the same ID and password that I have used to purchase other tracks with no problems,
We are fellow users here on these forums, you're not talking to iTunes Support. The questions should only be asked on the first purchase on a new computer or device, but other people have also posted recently about them being asked when it isn't. If you are being asked them then you will need to answer them before you can purchase.
If you can't remember their answers and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
hi, my iphone 5 has refused to restore after i updated it to ios7 ...... it will not turn on, it will not restore i do get an error 21 mesg and i have attempted a couple of fixes from the net, but nothing seems to work . i have no acces to my phone it just is dead whats my best option, do i need to send it to apple ?
Hello Peter,
Thank you for using Apple Support Communities!
Error 21 is part of a range of error codes generally indicating that other software is interfering with the restore process.
Check out the troubleshooting from this article named:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694#error21
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. Use the steps to troubleshoot security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See the steps under the heading "Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store." If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
All the very best,
Sterling -
help with restoring i pod
Hey lvince,
I found some information about encountering issues when trying to restore your iPod. These are for people getting a "An unknown error has occurred" error message, but the recommendations should still apply even if you're not getting that error:
To troubleshoot this issue, try the following solutions in this order:
Disconnect and reconnect your iPod to iTunes, and then attempt to restore or update the iPod again.
Restart your computer and then attempt to restore or update the iPod again.
Try connecting your iPod to a different USB port, and then attempt to restore or update the iPod again. Connecting to a USB 2.0 port is recommended. For Windows computers, refer to Identifying USB 2.0 ports on your computer for instructions.
Remove any USB devices not manufactured by Apple that you have connected to your computer (it is not necessary to remove your keyboard or mouse). Then, attempt to restore or update the iPod again.
Update to the latest version of iTunes, and then attempt to restore or update the iPod again.
Try to restore or update the iPod again using a different user account for your computer. For example, create a new test user account on the computer with admin rights, and with iTunes installed, try to restore/update the iPod. For instructions on how to do this, follow steps under the heading "Restore using a new user account" in this article.
Try disabling Disk Use on your iPod and attempt to restore or update the iPod again. If that doesn't work, try enabling Disk Use on your iPod and attempt to restore/update. Refer to Putting iPod into Disk Mode for instructions.
If using a Windows PC to restore or update your iPod, try to reregister ".dll" files as described under "Solution 1" in iTunes displays -50 error message when syncing iPod on Windows XP
If using a Windows PC, try to update or reinstall your Windows USB drivers, referring to the section titled "iPod only: Updating, or in some cases reinstalling, the drivers for your computer's USB interface may resolve this issue."
via: iPod: Cannot restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
http://support.apple.com/kb/TS1372
Cheers,
Delgadoh -
my iphone 4 stucked on itunes logo
Try to connect in recovery mode, explained here:
iOS: Unable to update or restore -
We used to use Firefox..but for whatever reason it stopped opening. We uninstalled it and we found that the old version of Firefox would open but it would straight away update to the new version and then the problems would begin again and it would not open.
Using another browser, download the FULL installer from
'''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer For All languages And Systems]''' {web link}
Save the file. Then;
Using your file browser, open the '''Programs''' folder on your computer.
'''Windows:''' C:\Program Files
C:\Program Files (x86)
'''Mac:''' Open the "Applications" folder.
'''Linux:''' Check your user manual.
Look for, and rename any Mozilla and Firefox folders by adding '''.old''' to them.
Now run the full installer. -
i have tried to reinstall itunes because it is saying i cant use my itunes due to an error 7, itunes helper not installed correctly, please reinstall, i have tried several times but still not allowing me to use, ive never had this problem before in all the years i have used itunes, i have gone through all the troubleshooting but still no access, can you help
Many thanks.
That suggests that another application has stashed old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit version of Windows, open the "System32" folder.
If you have a 64-bit version of Windows, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.) -
Hi, I just recently burned one of my personal CD's onto my itunes so I could sync it to my ipod touch. After the CD was done burning, I dragged the music over to the ipod so it could sync, but nothing happened. I have tried several times and even with other music and none of my music will sync onto my ipod. Can somebody please help me with this?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
Do the songs play in iTunes?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method -
PURCHASE PROGRAM
When I filled in my credit card details and proceed to Step 4: Enter your payment information, so nothing happens. Have tried several times. This order applies to the upgrade of CS4 and costs 270,60SEK per month.
Does not this offer?
Micke at RaaSome general information... your Adobe account and your credit card details must match exactly
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-verify email https://forums.adobe.com/thread/1446019 -
HELLO, I UNLOCKED MY 3GS PHONE THEN RESTORED IT TO FACTORY DEFAULTS THROUGH ITUNES THEN COULD NOT REACTIVATE THE IPHONE, I TRIED SEVERAL TIMES USING WIFI AND ITUNES, IT CAN NOT DETECT THE SIM, SOMEONE PLEASE HELP ME WITH FOLLOW UP, THANKS
sir as ur reply i guess that my phone has locked again as i restored to factory defaults, now if i try with a att active sim then can i activate the iphone ? and i think i need to unlock again if i want to use sim other then att right ? pls reply me in details asap
-
I have tried several times to install iTunes update 11.1.4 on my PC. I get a message saying that install was not successful and an error message of MSVCR80.dll not present, Error 7, (Windows error 126). I am told to reinstall iTunes, but nothing changes. What next? I've not had this problem with other updates requested by Apple.
I have also had the same problem with my Win 7 32 bit computer. I had great help from Apple techs in Montreal and Orlando for 2.5 hours. They helped me remove every trace of Apple products and clean the registry in two different ways. Each install gave the same problem! If Apple techs can't fix it (on some of our machines) then we are really in trouble. They promised to raise it with the "engineers" and get back to me with a solution. I am waiting and hoping. Otherwise maybe version 11.1.5 will have a fix ??
-
I want to share Microsoft word from my desktop mac to my laptop but every timeIi try and do it, it says that it can't open because it is not supported by the software. I have tried several times and updated it on the mac but its still not working. Any ideas?
You need to install Office on the computer from the installer DVD or disc image you purchased.
-
I downloaded a movie on my apple tv and now when I try to watch it tells me there is an error and to try later. I have tried several times over the last 5 days and nothing changes. Any help please?
What is your current connection via speedtest.net
Make sure DNS is set to auto (settings - general - network)
If on wifi try ethernet
Maybe you are looking for
-
Reg. Jobwork charges and Stock of WIP not updated
Dear Experts In our development system,when I create Process order ( with E & L combination) the following accounts is created 221402 Stock of WIP 504031 GR/IR Clg-Job work 315001 Inc/Dec in WIP 412103 Jobwork Charges but I have c
-
Hi All, We are trying to implement Terms of Payment On the web Shop Order .This should vary by LIne Item and by Product Type. KIndly give inputs if any of you have worked on the same scenario and have knowledge about the same. Thank you for your ti
-
Replacing MATSHITA DVD-R UJ-857D
I'm new here, so go easy please. This question has probably been answered but what the hey! I have a Macbook Pro 15" with a MATSHITA DVD-R UJ-857D optical drive in it. It is knackered, I have tried numerous fixes (DVD cleaners, firmware etc) but to n
-
M-Audio ProFire 610 and Snow Leopard
I know that M-Audio has not officially declared any of its interface devices (save some simple USB ones) Snow Leopard compatible yet. But has anyone upgraded to SL yet? If so, does it recognize your Profire interface device or are we best off waiting
-
Every time I play a TV Show or Movie, Im asked to Authorized my computer. Even if I pause and resume playing, I am asked to authorize my computer. And nothing happens