My phone is frozen with black screen and apple logo on it

My phone is frozen with black screen and apple logo on it.s Not connecting to itunes

Basics from the user guide are restart, reset, restore from backup, restore as new.  Have these ALL been tried?

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    My IMac is frozen with the screen white ,apple logo appears and a spinning wheel under it. A long empty rectangle empty appears under the wheel and is empty.

    Your iMac is trying to go into safe.  This usually happens when it has detected an issue with the OS or file system. 
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  • Help!! Ipod touch alternates between black screen and apple logo.

    need help!!! Since yesterday my ipod touch 1st generation shows black screena dn then every 6 seconds spple logo,It wont switch off,just keeps doing this until battery goes flat.Tried restarting it,restoring settings,nothing works.If i plug it into computer eventually comes back to home page screen but when unplugged reverst back to apple logo.Any ideas?

    Oops,i mean reset and restart,not restore.I need to get everything backed up first before i restore it all and lose it! At the moment it just has a black screen then apple logo and the top button wont switch it off.
    I had a thought,yesterday i downloaded the latest itunes that popped up on the screen,could this have anything to do with it?

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  • Black screen and apple logo! Help please!

    My iPod 5g running on iOS 7.6 won't turn on. It just repeats the same pattern of black screen and the apple logo over and over. Help me please!

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • My ipad wont turn on after black screen and apple logo

    i was playing on my ipad and then out of nowhere it turns off and the apple logo comes on. after about a minuete of the logo it disseapears and the screen become black again. i have tried holding both buttons down but it still wont turn on

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    Thank you for providing the details of the issue you are experiencing with your iPad.  It is definitely inconvenient and frustrating when you are not able to access your iPad.
    I recommend following these steps for the issue you described:
    If a single application is not responding or stops responding when it opens, you can force it to close.
    If the device is unresponsive or if certain controls aren't working as expected, restart your device.
    If the device remains unresponsive or does not turn on (or power on),reset your device.
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    If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
    If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
    If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
    Connect the device to your computer and open iTunes.
    If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
    If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
    If the above steps do not resolve the issue, contact Apple.
    You can find the full article here:
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    If you get to step 5, I recommend backing up your iPhone before performing the restore:
    iOS: How to back up and restore your content
    http://support.apple.com/kb/HT1766
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Starts with white screen and apple logo

    After a software update (or during an update) my apple ipod touch does not start up any more.
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    Sometimes (after a reset) it starts looping apple logo ,  white screen, apple logo and so on.
    Is not recognized in itunes.

    Try:
    - iOS: Not responding or does not turn on
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • My IPad Air is frozen with a white screen and Apple Logo on it.

    My Ipad Air is frozen with the white screen and apple logo.  I've tried resetting it several times and that doesn't help.  I tried connecting to ITunes, but it isn't recognizing the device. 
    The battery is fully charged, at least for now, so I am not sure what else to try.

    FORCE IPAD INTO RECOVERY MODE
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    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port.
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    7. Select "Restore iPad"...
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    1. Data will be lost if you do not have backup
    2. You must follow step 1 to step 4 VERY CLOSELY.
    3. Repeat the process if necessary.

  • Bios update failore with black screen and 3 time flashing, my product name is (Pavilion g6-2162se) .

    Hi
    I have Hp Laptop, my product name is (Pavilion g6-2162se), I downloaded The drivers from the page, when I installed all drivers, the bios updatede to, but its failore, and now my computer not working means with black screen and 3 time flashing .
    please help

    Hi,
    Check if this helps:
    Restoring the BIOS
    If it is blinking 3 times it usually indicates memory issue..So you can try reseating the memory modules or try one memory at a time in each slot..
    Refer the links below:
    HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot
    Removing and Replacing a Memory Module for HP Pavilion g6-2000, g6-2100, g6-2200 and g6-2300 Noteboo...
    Note:
    If you have HP Support Assistant installed on the computer(The Blue Question Mark) then open it ==> Complete all pending Updates & Tuneups==> Restart and Check. It may solve your problem
    Although I am an HP employee, I am speaking for myself and not for HP.
    **Click on “Kudos” Star if you think this reply helped** Or Mark it as "Solved" if issue got fixed.

  • Toshiba sattelite pro ( SPM30 ) problem with black screen and white cursor

    I have a toshiba SPM30 from a friend and I couldn't succed to resolve the problem with black screen and white cursor.I can enter in bios using F2 and I can use F12 but is not booting, I have some CD and DVD with Win Xp but it seeams that is not booting.I've traied to change the order in boot order: first CD/DVD and after HDD but still is not working...I saw that a HDD I can see details about it but at CD/DVD I can't see...I think that the CD/DVD is not working( but I can see the light and hear the sounds when I put a bootable CD or DVD)...Please, if someoane can help me......( byt the way I've traied to remove the bios battery and still is not working...)

    Try f8 and try the repair your computer options
    This explains advanced start up options:
    http://windows.microsoft.com/en-us/windows/advanced-startup-options-including-safe-mode#1TC=windows-...
    This explains start up repair:
    http://windows.microsoft.com/en-us/windows/startup-repair-faq#1TC=windows-7
    A system disc can be used for these repair options also, in your case if the DVD drive is not working you can use an external dvd drive if you have one.
    S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!****

  • My iphones buttons are not working and it shows a black screen whith apple logo on it what should i do now?

    my iphones buttons are not working and it shows a black screen whith apple logo on it what should i do now?
    and i have to post sth importent on instagram tonight so its ergent please help....

    Greetings motahare,
    After reviewing your post, I have located an article that can help with iOS device issues. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    Thank you for contributing to Apple Support Communities.
    Best,
    Bobby_D

  • My MacBook Pro shuts down within seconds after starting with a Gray Screen and Apple Logo, a bar comes at the bottom.

    My MacBook Pro starts with a Gray Screen and Apple Logo, a bar comes at the bottom, but after few seconds the machine shuts down. This was bought approx 1 year back. Please help!!

    jayanta.ray,
    which model MacBook Pro do you have (did you buy it new?), and which version of OS X is installed on it?

  • Recently when clicking on Safari, it refused to open saying there were some components damaged. It was suggested I backup, remove OSX and reinstall. Now all I get is white screen and apple logo when starting. What to do?l

    I Have an iMac desktop purchased in 2010 with OS X 6.1.6 and Snow Leapard. Recently after starting up, I was not able to open Safari. I checked for updates and all was well. I tried again and got a message saying Safari could not be opened because some components were damaged. After using Disk utilities to try and repair, it was suggested I uninstall OS X and reinstall from the disk. I did not at the time because I wanted to backup some info to a USB drive. But now when I startup all I get is the white screen and Apple logo and the loading symbol. What happened and How can Imfix it? I am not very tech savvy and don't know where to turn!

    Hi nancy mfromamity harbor,
    Welcome to the Support Communities! It sounds like reinstalling the Snow Leopard operating system is your next step.  This should not affect the documents and data that you currently have on your iMac. I'll include the information to show you how below.
    Mac OS X 10.6: Reinstalling Mac OS X
    http://support.apple.com/kb/PH6606
    Under some circumstances, you may need to reinstall Mac OS X. You can reinstall Mac OS X while keeping your files and user settings intact.
    Note:To reinstall Mac OS X from another computer on your network, see:
    Using another computer’s DVD or CD drive 
    To reinstall Mac OS X:
    Insert the Mac OS X installation disc and double-click the Install Mac OS X icon.
    Follow the onscreen instructions. In the pane where you select a disk, select your current Mac OS X disk (in most cases, it will be the only one available).
    If you want to control which parts of Mac OS X are installed, click Customize, and then select the parts you want to install.
    To start the installation, click Install.
    If you purchased a standalone version of Mac OS X, these installation instructions are in a PDF file located on the Mac OS X installation disc.
    If you need to reinstall the version of Mac OS X that was on your computer when you purchased it, or if you need to restore all the software on your computer (including Apple software, third-party applications, and other printer drivers), refer to the documentation that came with your computer.
    If you need to reinstall Mac OS X and you’ve been using Time Machine to back up your applications, files, and user settings, you can easily restore this information from your Time Machine backup disk after you’ve reinstalled Mac OS X.
    Nancy, here is the contact information if you need technical assistance to get your iMac up and running.
    Intel-based iMac - Contact Support - Apple Support
    http://www.apple.com/support/imac/intel/contact/
    Good luck!
    - Judy

  • HT1199 my computer displays grey screen and apple logo for 10 minutes or more during start up and shut down. sometimes it refuses to shut down . this issues started after installing OS lion. what do i do?

    my computer displays grey screen and apple logo for 10 minutes or more during start up and shut down. sometimes it refuses to shut down . this issues started after installing OS lion. what do i do?

    I don't think it's exactly an incomplete installation brody, but most likely in-correct permissions somewhere along the line that either happened, or became magnified during the upgrade. Also, it could be corruption as well.
    First thing to do, is boot up holding down Shift key to do a safe-boot so we an clean up any corrupted OS caches, after that do another reboot, but go to the Lion recovery, and scan the HD for errors, repair any if you find them, and then try to do a Repair Permissions job.
    That should fix the issue, if not, we can start doing a PRAM reset  and SMC for good measure.

  • HT201210 I did the update on my phone and now it just keeps restarting itself over and over again. It will come up with the black screen and apple sign and shut off and bring that up again. What do I do?

    First I did the update under general like I do every couple months. My phone came up with a screen, at the end of the update, that had a picture of the itunes icon and a picture of the iphone cord like I was supposed to connect to itunes. I did and itunes said that my phone needed to be "restored" to be reusable again, and the only option it gave me was to click the restore button. So I did and it went through a 30 minute restore session. Now my phone just shows the black screen with the apple icon and restarts over and over again. Clicking the buttons does nothing. It has been doing this for hours now. What do I do?

    The screen is telling you to connect the iPod to your computer and restore via iTunes.
    iTunes: Backing up, updating, and restoring iOS software

  • HT4623 my i phone is frozen with A SCREEN THAT SAYS ITUNES AND AN ARROW

    help my i phone is frozen wont reset screen is itunes ixcon with arrow and port on bottm

    its not frozen this is as far as the screen goes. if you plug it in it will say it recognizes a device in recovery mode you most restore before it can be use in itunes again

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