My phone is not working at all, I can't turn it on the screen is black

Question

please i need help

Answer 1

Hello there,
Firstly, welcome to the site, it's great to have you here, but I see your problem must be frustrating.
Your iPhone may be really low on charge, meaning that it can't turn on, or show anything on the screen. Plug your device in to a power outlet (a wall socket is better than your computer) and leave it. At first, you may see no change on the screen, or no acknolegment that it is charging, but this is normal. Your iPhone may need to charge for up to twenty minutes before you see anything on the screen. Leave your iPhone overnight to do a full charge, and everything should be back to normal.
In the event that your iPhone still does not respond, try plugging it into your computer, and opening iTunes. If iTunes doesn't recognise it, try booting it into recovery mode. To do this, make sure your device is disconnected (but stay by your computer) and hold down both the sleep/wake button on the top, and the home button. Then, after 30 seconds, release the sleep/wake button (continue holding the home button) and plug in your device into your computer. Eventually, iTunes should give you a message, and then allow you to restore your device in iTunes. It should then work as normal.
If this still doesn't work, then it may be a hardware faliure. Take your device to your local Apple Store, and they will talk you through repair and replacement options.
Let me know how you get on,
Have a great day,
Nathan