My phone is not working because of a crash on my computer while a blackberry update
Hi today i was on my laptop updating my phone and then my laptop battery crashed and then i tryed to open my phone and it did not work i removed my batterie and i put it back in but it did not work more so now im mad my phone is a blackberry curve 9360
Hi and Welcome to the Community!
I'm trying to parse through your post...lacking punctuation makes that a bit difficult. But I think I understand your situation. However, you failed to state exactly the method of update you were doing...it can be from the update website, from the Desktop Software without the OS package installed to your PC, or the Desktop Software with the OS package installed to your PC. Hopefully I will guess correctly in providing you with things that might help.
You should probably start with these two KBs:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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