My phone is not working properly and i have applied for it to be fixed. i was told a box would arrive for me to send it manufacturer but no box as of yet and i dont know how to access the tracking. i have the info just dont know where to put it??

please contact me if you know how i can see where the box is and the phone (when i send it off) i have the case id and carrier tracking number but dont know where to access it ? assuming its a simple answer?

Hello jesswrenn
There are a few options to look that up. Check out the links below to look up the status of your repair.
Check Your Service and Support Coverage
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Look Up a Repair
https://selfsolve.apple.com/repairstatus/main.do
Regards,
-Norm G.

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