My phone is stuck in an update and just shows an apple logo and won't move

I am so frustrated that I want to smash this device. The apple chat wants a serial # but I can't locate it without having the phone on which is my problem

joyette24 wrote:
does this affect it, if its jailbroken?
The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
Unauthorized modification of iOS
http://support.apple.com/kb/HT3743

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