My phone is stuck on "connect to itunes" phase and it wont do anything!

My phone is stuck on the "connect to iphone" picture. I have the Silver iPhone 5s. It is 16 GB. I have sprint service. iOS 7.1.1 I am trying to update to iOS 7.1.2. I have tried all of Apples "tactics" to find out how to fix it. I happened when I was trying to restore my phone.

Try on another computer with another USB cable.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
  Apple Retail Store - Genius Bar

Similar Messages

  • HT4623 update new version of OS 7 to iphone , now it is stuck in connect to itunes error and will not do anything at all . no phone any more!

    Updated to new version of OS 7 on my iphone , now it is stuck in connect to itunes and I will go not complete download. Now I have no phone

    Hello stuckonyou,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Best of luck,
    Mario

  • My iphone 3g is stuck on the connect to itunes mode and it wont show up on itunes. itunes hasnt even detected it on recovery mode. what do i do i really need my phone.. please help

    my iphone 3g is stuck on the connect to itunes mode and it wont show up on itunes. itunes hasnt even detected it on recovery mode. what do i do i really need my phone.. please help

    Please stop altering the fonts, it makes reading postings extremely difficult.  If help is desired, making postings difficult to read is not the way to get help.
    Put the device in DFU mode (google it), then restore.

  • I was trying to update my iphone 4s and it showed an error, now my phone is stuck in connect to itunes

    I was trying to update my iphone 4s and it showed an error, now my phone is stuck in connect to itunes? Itunes does not recognize it?

    turn off antivirus and firewall.
    make sure you have itunes 10.7

  • Re started iphone after powering down, now is stuck in connect to itunes mode and wont do anything else. also has no service

    re started iphone after powering down, now is stuck in connect to itunes mode and wont do anything else. also has no service, I was able to retrieve all of my photos so the device is functional on that level. have restarted several times & also have restored data from i tunes. it said my phone is damaged.

    Jailbreaking
    Jailbreaking voids the Apple warranty and also means that you will not get any support from Apple, including from this Apple forum. Jailbreaking can't be discussed in this Apple forum.
      Unauthorized modification of iOS has been a major source of instability, disruption of services, and other issues

  • Stuck on connect to itunes screen and not recognised in windows

    help please
    ipod 4  is stuck on connect to itunes screen and itunes or windows will not recognise that its connected. My iphone connects straight away so its not the pc.

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • HT201263 when i try to reset my ipod it stops at 10minutes and the ipod turns itself on and acts like ive done nothing to it, it has been stuck on the "connect to itunes screen" and it wont reset. why?

    when i try to reset my ipod it stops at 10minutes and the ipod turns itself on and acts like ive done nothing to it, it has been stuck on the "connect to itunes screen" and it wont reset. why?

    After you place the iPod in recovery mode using
    iOS: Unable to update or restore
    You have to then connect the iPod to your computer and restore via iTunes. Are you doing that?

  • My iPad 2 is stuck at "Connected to iTunes" part and won't move on...

    I'm tryin to restore my ipad but it's stuck on 'Connected to iTunes' with the picture of the cable and iTunes..
    It's connected to iTunes but nothing is showing up.. What should I do?

    The iTunes icon and cable mean that it's gone into recovery mode : http://support.apple.com/kb/ht1808
    You will need to connect the iPad to your computer's iTunes and you should be able to use it to reset the iPad, and you can then restore/resync your content to it.

  • Phone is stuck on connect to itunes screen

    For some reason today my phone is stuck on the connect to iPhone screen. I've held down the home and off/on button and it'll go to the apple logo screen and then back to the itunes screen. Its the original iPhone. I've tried to connect to iTunes and it says its in recovery mode and my option is to restore. I really don't want to do that. Please help.
    Liz

    If it's offering you recovery mode then it sounds like the OS firmware has been corrupted, when was the last time you had a successful sync to iTunes?
    if its quite recently then doing a recovery restore won't loose much data on you.

  • 3GS phone is stuck on "connect to iTunes" graphic, iTunes doesn't recognize it

    During IOS 5 upgade process, after iTunes performed backup and wipe, screen went to "connect to iTunes" graphic, however, iTunes will not recognize it.  I can't perform a restore until I can get iTunes to recognize it.  Can someone give me detailed directions, please?  I have tried various steps directed by Apple on Apple Support page to no avail.  As suggested by others, I have done the "hold buttons down" trick to no avail.  I have removed all Apple software and reinstalled iTunes 10.5 multiple times to no avail.  I have tried different cables.  I have tried different ports. I have created different windows users on laptop.  I have tried to restore drivers but it says that no drivers exist.  I am running my computer with no add-ons and with nothing loading on initial startup.  I have disabled all security software and settings.  I have spent hours on here and on various websites through internet searches, reading various posts/threads and have tried everything I have seen suggested.  I have no Apple Store within 200 miles of me.  I'm at my wit's end with this.  Fwiw, I purchased an iPad 2 approx. 3-months ago and have never been able to get iTunes to recognize it.  Highly discouraged with these products to say the least.  If anyone has any suggestions other than what I've already mentioned above, please let me know.  Thanks in advance.
    computer: windows xp; sp3
    iphone: 3GS
    iTunes: 10.5

    Thanks, but yes I've tried that.  That was what I was referring to above when I said I tried the "hold the buttons down" trick.  I appreciate your response.
    Additional info:  My computer recognizes it; computer makes a "chime" noise when I plug and unplug it from the USB port.

  • IPhone stuck in 'connect to iTunes mode' and can't restore via iTunes!!!

    IInstalled new update last night. Then crashed and won't turn on, says connect to iTunes. I have tried to update and restore about 20 times but every time it says halfway through 'the iPhone could not be restored. An unknown error occurred (3) I have done a hard reset about 30 times on the phone tried updating via computer, doesn't let me do that. Doesn't let me restore. I've turned computer on/off reinstalled iTunes. Reinstalled the new software of 8.1.3 or whatever. And now I stand to lose everything!!! What more can I do!! I'm in UAE. And there's no official Apple shops!! I'm soo annoyed and spent hours trying to fix it, I have had every single iPhone and am very competent in the use of them.. Right now I'm on my iPhone 6+ which has the update and it was fine.. Please someone help me, if possible!!

    yes, just to say a big thank you to Apple ...realizing today while browsing these forums that I haven't been the only one. Happened to me when I updated from 8.1.2 to 8.1.3 OTA... device (iPhone 4s) stuck in recovery mode ... how nice, this has never ever happened to me after years of using iOS, whether I updated OTA or via iTunes, never. I was then delighted to experience the restore process ... wasted hours doing that thanks again ! (I have many apps and a big backup so...). Seriously, this is unacceptable.

  • Ipod touch 1st gen stuck at connect to itunes screen and wont restore

    So can someone help i came home yesterday and i was looking for my ipod well when i found it. It was off when it usually stays on for ever after i charge it i try to cut it on and it goes to the connect to itunes screen so i try to restore it and it give me a error message saying unknown error (1) occured. I dont know what to do please help

    Try on another computer with another USB cable.
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
      Apple Retail Store - Genius Bar

  • My itouch is stuck on "connect to Itunes" screen and wont restore.

    Ok so I tried to do the software update but now when I turn my itouch on I get the connect to itunes screen with the picture of a usb going to itunese logo. When I do connect to itunes it says its in revovery mode, so I have to restore it and delete everything in my Ipod (WHICH ***** A LOT). But when I tried to do that it just says my files are corrupt and it cant be done. So what can I do? I tried to do the DFU thing but it doesnt work. Please help!

    Try on another computer with another USB cable.
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
      Apple Retail Store - Genius Bar

  • Ipod touch is stuck on connect to iTunes screen and won't restore settings.

    So, I'll start from the beginning.
    I wanted to update my twitter app, so i installed it but it took ages and so i pressed the home button and the top button at the same time. Then the apple logo appeared for over 30 minutes. The screen then went white and the 'connect to iTunes' screan appeared.
    After connecting it to iTunes a box appeared saying iyune has detecehed an ipod in recovery mode. You must restore this ipod beofre it can be used with itunes. OS 5.0.1 Software Update So when i try to restore it the normal box comes up saying everything will be deleted. So i click ok, and another box comes up with iOS 5.0.1 Software Update. As i try to go through with this update when there are 8 minutes left to it my iPod automatically disconnectes itself and this message comes up again about the ipod is in recovery mode (above)
    And now i dont know what to do as i cannot restore my ipod from my ipod or from my computer? I have tried re-starting it and i have the latest version of itunes.
    Please help:)

    Maybe this:
    Restore loop (being prompted to restore again after a restore successfully completes): This issue is typically caused by out-of-date or incorrectly configured third-party security software. Please followTroubleshooting security software issues if USB troubleshooting does not resolve this issue.
    Above from:
    http://support.apple.com/kb/TS3694

  • IPod Touch 3rdGen stuck in connect to itunes mode and driver missing

    Ok what happened was I wasn't at my own house and and I wanted to put some new music on my iPod touch 3rd Generation. I had to update to the new itunes first. Then once I was finished I remembered I had to update my iPod touch so I clicked on update. Then at some point the ipod screen had the USB connect to itunes and a window comes up saying Windows needs to install driver software for your apple mobile device ( recovery mode ) and my computer cant find it. I have went into the device manager and when i click on properties for the apple mobile device recovery clicked properties and in the device status box it sais
    "This device is not configured correctly. (Code 1)
    There is no driver selected for the device information set or element.
    To reinstall the drivers for this device, click Reinstall Driver."
    I have looked to re download the drivers and I can't find them. The other problem is my primary computer is not working and if i have to completely reset my ipod i will lose practically everything because I have a feeling my primary laptop is getting reset.
    So to conclude it's really saying my apple mobile device recovery mode is there, but there is not a driver installed to it.

    - First I would remove and reinstall all the Apple software using the following and then restoring the ipOd.
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    - Next see if manually placing the iPOd in recovery mode will allow a restore. For recovery mode see:
    iPhone and iPod touch: Unable to update or restore
    - Next try DFU mode:
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - Next try another computer/cable to help determine if you have a computer or iPod problem.
    - If the other computer works and yours does not see:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

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