My phone isnt syncing- gets stuck backing up step 2

i am trying to sync my 4s phone but it seems to be stuck on step 2 backing up. 
also have changed my apple id in itunes but if i try to buy an app on phone my old id shows up so password inactive>  does anyone know how to update the id on phone?

Delete the latest backup listed in iTunes/Edit/Preferences/Devices and try again to sync. If iTunes can't read the backup in order to replace it, the sync will stop at step two.
Log out of the Store in Settings/Store on your old phone, restart the device and log in with your new Apple ID.

Similar Messages

  • Eternity Long Syncing, Getting Stuck On Last Step

         Okay, I have tried and tried to solve this problem on my own and I am just at a dead end here. One time I was happy with having music on my iPod Touch 5 until all of a sudden the music would not show up on there anymore. I'm sure a lot of people are experiencing the same thing, having their playlist come up gray-colored with that dotted circle next to it and having it say that it is in the storage in blue but not really on your iPod/iPhone. The real problem I see for me at least it that it does not quite finish the syncing process. It'll get stuck on "waiting for changes to be applied" and well one time last night i left my iPod on that step over night into 9am this morning and STILL on that last step. No music. This is the same for my iPhone 5s. Although at one point I was able to manually grab a song from my playlist and drag to my phone and it'll be on there but that stopped too. Any new songs I manually drag to the phone will show up in that grayed color, but the blue storage part on the bottom part accounts for it, but its not on the phone/pod. The only problem I can spot as of right now is that its not "completely" getting done with syncing. And yes I have tried many alternatives; I've uninstalled iTunes and reinstalled back in the proper way (in case this helps I do have a Windows 7 computer), I've rebooted my iPod 5 and iPhone 5s before syncing, I have un-check marked the "Sync Music" and re-checked it back (That also never gets done syncing, so I just cancel it), I even restored my iPod as new just to see if it'll get music on there and well it didn't work (I was thinking that something corrupted could have been on the iPod as well as in the back-up so I did that and no improvments. I didnt do this for my iPhone yet.), and yes this iTunes is authorized with this computer. I don't know what else to do, this could either be my iPod, the computer, iTunes (I have the 11.1.4) or the dock connector messed up. I just want that syncing to be finished!!! Can someone please help me out so I can listen to music on my iPod again. Thank you!
         Also as additional information, it only shows the songs I've bought off of iTunes, rather than the ones I have on my computer. The majority of my playlist came from my computer and I have it in the "My Documents", I have 540 songs total.

    See this previous discussion:
    Syncing stays on 'waiting for items to copy' with iOS 5 (Updated)

  • I just updated my iphone 4 to IOS 7.0.4 and it gets stuck backing up on step 2 of 7 and sometimes says step 2 of 4. I've got 2.09 GB free and ive reset it and still wont back up.

    I just updated my iphone 4 to IOS 7.0.4 and it gets stuck backing up on step 2 of 7 and sometimes says step 2 of 4. I've got 2.09 GB free and ive reset it and still wont back up. It also says my phone has never been backed up to the computer, but ive been doing it for 2 years on it. My Ipad 2 also was getting stuck on step 2.

    Hey there Ashleyehall,
    Thank you for your question. It sounds like iTunes is unable to complete a backup of your iPhone. I found this article for you to help troublehsoot the issue named:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123
    Symptoms
    iTunes stops responding when backing up or syncing with an iPhone, iPad, or iPod touch.
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • Hot Sync gets stuck at 3 of 13

    I have Vista and have done all the downloads, 6.2 and 7.02.  It still gets stuck at Date Book.  I have changed the conduit to handheld overwrites PC.  The calendar gets updated but not the date book on the PC.  It used to a few months ago.  I do not use email on the phone, only for calls and date book.  One thing the log said was PC =0 handheld = 64864.  Could there be too much data somewhere that stops the hot sync?  Thanks. 
    Post relates to: Centro (Sprint)

    Does the sync get stuck or is the data not being updated? If the hotsync hangs-up on 3 of 13, it usually indicates database corruption and DBfixit needs to be run to find the corruption (see the link in the previous post). Do you need to go to task manager and kill the application when it gets stuck?
    I see where you stated you have 2 different usernames,
    Also, the first file under Palm OS in my documents is named Alexis0 is that the file I should save to the desktop as well as change the name to the current name of the phone AlexisH.
    Do you have these 2 different usernames in Palm desktop? If you do you, make sure you are sync'ing to the username that is listed in hotsync on the phone. Go to hotsync on the phone and look in the upper right cornmer of the screen. This will display the username you are sync'ing to in Palm desktop. Is AlexisH the username you are sync'ing to in Palm desktop? If not, then the changes you make on the device will not be sync'ed to Alexis0
    If you want to clean uninstall and start again, use the export function in Palm desktop to backup your data. Here is a procedure below to backup your data;
    The best way to preserve your data is to export the data in each category in Palm Desktop to a seperate folder on your PC.
    Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. Click on the link below and follow the instructions on that page for the export procedure.
    http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28734
    Make sure you select all for the range in the export window.
    With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive.
    Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.
    With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes.
    Another option is to copy the username folder in the Palm folder on the C drive of your PC. With this backup you can only use this folder in the same version you curently have installed.

  • HT1386 When I connect my 5s to itunes on my Pc  the sync gets stuck on either "downloading safari safe browsing data" or "waiting for changes to be applied".  Any ideas?

    When I connect my 5s to itunes for a sync, the sync gets struck on either Step 4, waiting for changes to be applied, or "downloading safe safari data."  This does not happen with my ipad.  Any suggestions would be appreciated.  Thx, Jimmy

    Same thing has been happening to me and I havent been able to find a fix. Itunes has basically rendered my phone uselsee. It wont see it, let alone sync it.

  • Hey everyone..i have attached my iphone 4 to lappy after a long time..itunes syncd all contacts now contacts are no longer in my phone.how to get them back in my ph.pls reply

    hey everyone..i have attached my iphone 4 to lappy after a long time..itunes syncd all contacts now contacts are no longer in my phone.how to get them back in my ph.pls reply

    Hi bluegrandpanash,
    Thanks for visiting Apple Support Communities.
    If you backed up your iPhone to iCloud before updating the software, first try the steps under "Restore from an iCloud backup" in this article to recover your data:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    http://support.apple.com/kb/HT1766
    Best Regards,
    Jeremy

  • Recently my pc crashed and I had to have a new profile built.  now when syncing my iphone to the computer the sync gets stuck on step 8 and "syncing artwork"  It never finishes syncing...just sits there for hours.  How do I fix this?

    Recently my pc crashed and I had to have a new profile built.  Now when syncing my iphone 4s to the computer the sync gets stuck on step 8 and "syncing artwork"  It never finishes syncing...just sits there for hours.  Subsequently most of my music and apps are missing from my iphone because it never finishes syncing.  How do I fix this?

    1) ensure iTunes is authorized for your iTunes store account(s)
    2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
    3) sync the device
    iTunes will wipe the iPhone but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone with it.
    above works for purchases from the iTunes store. for everything else, check out this post by Zevoneer.

  • I have a i ohone 4. I recently updated to iOS5. Since then my phones messgae tone gets stuck and rings weird. Anybody facing same issue?

    I have a i ohone 4. I recently updated to iOS5. Since then my phones messgae tone gets stuck and rings weird. Anybody facing same issue?

    I am not having that issue.  Try a hard reset on the phone.  Hold down the power button and the home button at the ame time until you see the apple logo

  • HT1766 after i made an account for i-cloud i lost all my contact on my I-phone, how to get it back?

    after i made an account for i-cloud i lost all my contact on my I-phone, how to get it back?

    how can i get my contacts back

  • HT201253 what do you do when you sync gets stuck at step 3 of 7?

    what do you do when you sync gets stuck at step 3 of 7?

    i don't know why it happens. but i know how frustrating it can be. the same thing happened to me. i posted a few inquiries in different apple forums and didn't get any ideas of how to fix it. i did however find a solution on my own.
    i found that if i did a "restore my ipad" that it fixed it. i was hesitant at first because i was afraid of loosing valuable information. but much to my relief i didn't loose any thing. other than an hour of my time.
    this seemed to fixed my problem of being stuck on "waiting for items to copy". my ipad now syncs both wired and wirelessly without any hang ups. however i would suggest that if you are syncing a large amount of data (movies for example) that you do it wired and not wirelessly. i found that it takes a lot longer to sync movies wirelessly.
    good luck

  • Sync is stuck on last step in iTunes

    sync is stuck on last step in iTunes and my entire music library will not import to iphone 5c

    Backup and then restore from backup. See:                                               
      iOS: Back up and restore your iOS device with iCloud or iTunes

  • HT1577 i have video files that finish downloading but get stuck at the step called processing file

    i have video files that finish downloading but get stuck at the step called processing file

    I also have Jolly's problem. I found the iMovie 9.0.9 folder and tried to launch the older version of iMove. It would not launch. I removed all of the iMovie preferences from the Preferences folder, removed iMove 10 from the applications folder, and restarted my Mac. iMove 9.0.9 still won't launch and I can't access my videos created with the older version of iMovie. Is there a way to uninstall iMovie 10 and reinstall iMovie 9.0.9?
    I am running Yosemitie on a  iMac.
    Paul

  • Wifes's I-phone will not complete sync.  Stuck on last step

    My wifes Iphone 4s will not finish a sync.  It gets stuck on the final step for 45 minutes or more.
    She ends up just uplugging the phone.

    I have this promlem too!
    Im using iPhone 5 with iOS 6 and ITunes (64bit) 10.7 on Windows 7 Ultimate.
    I Have tried reinstaling iTunes and used diffrent USB-hubs and restarting my phone and computer.
    I have also tried to de-select the option to sync apps and all media to my iphone - syncing - and then graduatly adding things to my iphone. This works with everything except my music. iTunes just could not sync my music. I have tried diffrent songs any playlists but nothing works. The sync complets without any songs being copied to the phone.
    What more can I do?

  • Lost photos from my phone, need to get them back somehow?

    I had some photos on a Galaxy Nexus which is a piece of junk, and verizon sent me out a replacement phone.  So, I took out the chip which I though was the memory chip, but was some type of phone thing.  My dog past away and I had some very nice photos of her on the phone and would like to get them back.
    Is there anyway to get the old phone back from verizon or are they destroyed right away. 
    I know this is kind of a long shot, but thought a quick post here may lead to some type of help.

    Once you returned the device, it won't be possible to retrieve the photos.
    Did you check you Google+ plus account?  Maybe they were backed up there?
    You could have also connected the old phone to the computer as a MTP device and copied the file over before returning the device.  You should have also factory reset before sending it off too.
    PS the chip you removed was the SIM card and is only used to make the phone connect to the network.  It doesn't have a lot of storage on it.

  • IPad / iTunes sync gets stuck at the last step

    Whenever I sync my iPad and iTunes, it doesn't complete the last step and gets stuck on "Waiting for items to copy".
    First it was with "Step 7 of 7: Syncing Genius data to iPad", so I deleted all Genius stuff and links to it. Since then it gets stuck with: "Step 6 of 6: Synching Artwork to iPad" and just hangs with it forever.
    I am an Apple newbie, the iPad 3 is my first Apple appliance.  What can I do to avoid having to exit syncing by unplugging the iPad? (NB iTunes runs on a PC with Windows 7.)
    Thanks, Joseph

    It may be that you have a couple of problem files. I have a similar issue, where some music, that I purchased via iTunes, won't sync on to my iPod.
    I'd suggest that you start my turning off as much syncing as you can in iTunes. Use iCloud to transfer your calendars, contacts etc.
    Then try syncing some of your music and other media manually. If there are errors, then iTunes should flag them up by saying "Could not copy xxxx because ..."
    Personally, I only sync media manually, as I don't always want iTunes to perform a full sync every time I start it up. As my iPad is set to sync wirelessly, it connects to iTunes every time I open it.

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