My phone keeps crashing during calls. i reset holding down the refresh and power buttons simultaneously but now even that is not working.
hello all. i need help and hoping come advice can be offered: this is the second day in a row that my iphone 4 has crashed while i was on a call. without warning the display goes black and neither the refresh button nor the power button will bring it back to life. i held both buttons down simultaneously and that rectified the problem for one day, but now the phone is not responding to any measure. fully charged battery. any advice???
basics from the manual are restart, reset, restore (first from backup, then as NEW). Have these been tried?
Similar Messages
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I found an iphone3 and it has a passcode... I tried holding down the home and power button to reset the phone while connected to my itunes, but the phone doesnt reset or even turn off. What can i do to use this phone
I found an iphone3 and it has a passcode... I tried holding down the home and power button to reset the phone while connected to my itunes, but the phone doesnt reset or even turn off. What can i do to use this phone
We were going by your post. 'What can i do to use this phone"...
No offense intended, it's just that we see thousands of posts where people have different reasons for trying to use a stolen or lost device. -
My phone just turned off and won't turn back on. I've read the posts saying to hold down the home and power button but my power button is broke. Any suggestions?
There is a thread or two about the home button and how to fix it at least temporally. It sounds like some people have found it to be a rather permanent fix. Do search on something like "Home button won't work". It has something to do with putting the charging cable into the phone and applying a little extra pressure upward on the key. Don't take my word for it though look for the thread/s. You said originally that your "Power" button was broken and the thread I have seen is about the Home Button.
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i dont know how to fix this help
Basic Troubleshooting Steps when all else fails
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
- Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
- Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem. -
I tried to restore my iphone 5s but it shut off during the restore and wont turn back on I tried reseting it with the home and power button but it doesnt work and I tried connecting it to itunes but it doesnt show up
Did you try to connect in recovery mode, as explained in this article?
If you can't update or restore your iOS device
If this does not work, get it checked by an Authorized Apple Service Provider or by Apple:
iPhone - Contact Support - Apple Support -
help
try holding the home button while you connect the phone to the computer to put the iphone into recovery mode (this will delete every thing) and you want to keep holding the home button till itunes says it discovered a device in recovery mode, and have you tried charging the phone and then holding the home and power button
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my iphone 3gs have a problom because i tryed to downloud apps from my computer with out apple id so some times it restart and the spring board always get crashed so now affter i made an apple id i tryed to update it to ios5 but the phone restarted in the middle of the update so restored the files from my computer but when i tryed to activeate the phone from wi fi it said activeate server is now unavilable and when i tryed to activeate it from itunes it told me there is no sim card why is that
My phone is an iPhone 3gs too, and last night actually it said the same thing, "No Sim Card" and my friend and I started panicking but I did what I call a "Forced Reboot" where you hold down the Home and Power buttons until you see the apple logo. DO NOT RELEASE UNTIL THEN otherwise you are just shutting it down. So, I did that and it worked again....
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My grandsons new Apple refurbed 35g ipad keeps locking up with a black screen amd nothing else. I have reset it many times pressing the home and off buttons together but it keeps locking up. Help,please!
Thank you for trying to help. I followed your instructions, it took 6 hours to download, and then said it could not solve the problem (something to do with error 9?). It will have to go back to Apple - its only 3 days since it came out of the package and its very disappointing for him. Looks like I have to hang around in the Apple store in Plymouth all tomorrow until they can fix it, or will change it. Thanks for your help.
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Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black. Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in so I cannot restore or anything. Looks like the screen is on it's just unresponsive and black obviously. Has anyone had this problem? I was updating via wifi right in front of my router and my computer.
Spoke to a "senior advisor" in the Apple TV department. Her suggestions: change channel in router to minimize/eliminate wifi interference from other users; move router away from any metal - i.e., DVD player, phone modem, etc.; keep router away from wireless 2.4 gH phones, which are "notorious" for crashing wifi routers. So she confirms that the problem is one of connection to router suddenly dropping out.
My own feeling is that none of these fixes will do the trick, because it seems pretty clear that there is a hardware component here - the timing of the drops seems like an overheating issue. It takes 35-40 minutes for the box to warm up enough for the first drop; then each consecutive drop happens quicker than the one before, as it heats up more. Each time it drops, its tiny brain gets a little more scrambled; last night it finally wouldn't start up again at all.
My suggestion is that everyone who is experiencing this problem, please call Apple tech support and ask to speak to a senior advisor in the Apple TV department. Make them aware of this problem! -
How do I delete apps from my app store on my Iphone? not talking about holding down the app and hiting X to delete. talking about cmpletely deleting from the app store on the phone. Under 'PURCHASED" and "NOT ON THIS IPHONE" ?
Also having the same problems here.
Yesterday, I have downloaded the APPSGONEFREE and there is one App called the Victorian Mystery that is still free and i downloaded it. After a few minutes it pop up on my iphone homescreen, it can't be loaded. So I tried to delete it but it cant be deleted. (there is no x mark on top of it). I then use my itunes to synchronize it through my iphone but it wasnt able to delete it. I then bought the apps at apsstore ( Victorian Mystery), which is not free for today and I synchronize and it cant be installed on my Iphone. I just cant delete the APP. I need help. -
My iPad screen has gone black. I have tried resetting it with the sleep and home buttons and it only flashes the apple on the screen for a nano second and then it goes black again. I can even hear notifications arriving, but I cannot see anything...I'd rather not reset it to the factory settings as I have a lot of things I worry about using. Either way seems to me that the system itself is working since I can hear it working, but its the screen that isn't. It has not been dropped and has been in a case for years! Please help!
When the power is on and I press the home button, I can slide my finger where the slider bar "would be" and it makes the noise as if its "opening" flashes a blue screen then returns black...
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i-phone shuts off, I have to hold the home and power button at the same time to get the icon to show up. Then have to hold the home button. I'm restoring my phone multiple times a day just to get it to work. help!
Are you restoring as new?
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After I dropped my Iphone 4s my back glass broke and now the screen won't turn on neither respond to touch but i can hear incoming calls and notifications. I tried pluggin to computer/other power sources and also tried pushing the home and power button together for about 20 seconds
It's broken due to neglect, namely being dropped. Replace it.
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My Ipod nano says its locked and screens on and it's staying frozen. I have tried pressing the menu and select button simultaneously and still not reset. What should I do?
Right click on the iPod Nano icon. "Eject" should pop up. At least that is the way it works on Macs.
Just found this:
iPod: How to Safely Disconnect if iPod doesn't eject -
The iPhone6 I purchased 9/23/2014 went dead. Went to use the phone this afternoon and nothing. Tried turning the phone off/on, nothing. Tried rebooting phone by pressing the home and power button's while the phone was connected to power, nothing. Can't believe that the phone battery is dead or that the phone is fried after only six (6) months of usage. Any suggestions (hopefully other than purchasing a new phone) is appreciated.
Try the things in this Apple article (some of the which you may have already done). If none of them work go to an Apple Store if there is one in your area. Or contact Apple via the website for support help. As mentioned, as long as nothing is wrong with it that would void the warranty (liquid damage for example) then you're covered. https://support.apple.com/en-us/HT201412
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