My phone keeps resetting and then shows the icon to plug into itunes but when i do itunes tells me that it can't connect to my phone because it has a passcode and wants me to unlock it to connect. My phone only gives me the option to make emergency calls.

My phone started resetting today over and over and then shows the icon to plug into itunes. When I tried plugging in, a message pops up saying that itunes can't connect because my phone has a passcode and i need to unlock it to connect. my phone won't let me do anything more than make an emergency call. it wont give me the option to enter my passcode to unlock the phone. What can I do?

After a visit to the apple store, they were able to get through my pass code but unfortunately I found out that is was a problem with the logic board. Since Apple only wants to sell and not fix, I was able to locate an iphone repair near me that deals with logic boards and they are currently working on it right now. i should be getting it back soon. Im not sure if the problem you are experiencing is the same as i went through but it does sound like it may be also a hardware issue and would suggest searching online for an iphone repair place that can diagnose what exactly is wrong. Hope this helps.

Similar Messages

  • HT4623 I am trying to update my iphone to iOS 7 and it seems to be stuck on the rescuse email. I type in an email and hit next and nothing happens... I try to exit out and it only gives me an option for an emergency call.. I've been stuck for 25 min now

    How do I get past the Rescuse email screen? I've been on it over 25 minutes now and it won't let me go forward

    Ja... auf alle mögliche Art und Weise... auch mit Hilfe vom Telefon-Support...
    Am Ende hat jetzt doch nur geholfen, dass mir meine Kollegin ihr MacBook geliehen hat - darauf konnte ich mein iPhone wiederherstellen - das seltsame ist nur .- ich hab dann auch gleich mein iPad auf iOS 7 akutalisiert (wo ich den Hilfsrechner schonmal da hab *ggg*) - hab's aber erst mit meinem Windows Vista probiert - DA hat es einwandfrei funktioniert... vielleicht war das Update für's iPad (immerhin knapp 20 MB weniger) grad noch klein genug für meine alte, lahme Windows-Gurke? Oder das MacBook nebendran hat es eingeschüchtert?
    Keine Ahnung! Werde mir demnächst ein Apple-PC kaufen - das war eh geplant...
    Trotzdem Danke an alle, die mir helfen wollten!
    LG
    Lörchen

  • Hello there - how can I share my iTunes library between two users on the same computer? I put the library in a shared folder between both and have selected this library on both as well, but when I update iTunes with music etc it only appears on one?

    Hello there - how can I share my iTunes library between two users on the same computer? I put the library in a shared folder between both and have selected this library on both as well, but when I update iTunes with music etc it only appears on one?

    Thank you Joe - I tried this but it's only showing a teensy amount of music - the stuff on the second users account as opposed to the giagntic library on the 'main' account. I actually went to a Genius Bar and they said that apple doesn't really want you to share music between accounts - parents don't want to hear their kids music etc. Which seemed strange, but it might be the case sadly   Thanks anyway!

  • I have purchased an app and then I decided to delete it...but still apple is charging monthly...how can I get rid of this...

    I have purchased an app and then I decided to delete it...but still apple is charging monthly...how can I get rid of this...

    It sounds as if you purchased the app, but you also purchased some subscription within the app.  You say "Apple is charging monthly", but it's probably the app writer that is charging you monthly for some subscription you purchased within the app.  Contact the app vendor and tell them you want to stop the subscription.

  • I am trying to download and install itunes on windows 7.  The download works fine and it appears that the install works fine as well but when it finishes itunes is nowhere to be found. I am in Mexico. Please help.  Thanks

    I am trying to download and install itunes on windows 7.  The download works fine and it appears that the install works fine as well but when it finishes itunes is nowhere to be found. I am in Mexico. Please help.  Thanks

    You can try using this tool to first remove all traces of Reader from your computer:
    http://labs.adobe.com/downloads/acrobatcleaner.html
    Then, you can download the full offline Reader installer from
    http://get.adobe.com/reader/enterprise/
    After downloading, restart your computer and run the installer before doing anything else.

  • To turn on my ipod, I get an image of connection to iTunes, but when you update iTunes, nothing happens. I restarted the iPod manually several times peero still appears the same image. how I can make it work?

    to turn on my ipod, I get an image of connection to iTunes, but when you update iTunes, nothing happens. I restarted the iPod manually several times peero still appears the same image. how I can make it work?

    Restore the ipod

  • IPOD works while plugged into computer, but when I unplug it the whole thing goes dead!

    iPOD works while plugged into computer, but when I unplug it the whole thing goes dead.
    Plus a Malware thing comes up in iTunes. How do I fix it?!?

    When connected to the computer is the iPod charging?
    What malware comes up?
    I suspect that your battery is dead?

  • I used to have FF and then I had to reformat. Downloaded file but when it goes to extract, I get Local\temp\7zS6f17.tmp\setup.exe. The directory name is not valid. I've never had this before. Suggestions? ps: can't use firefox because of this =(

    This reformat is doing my head in. I hate using IE and was really looking forward to getting back onto FF.
    All I did was download the application, try to run it but when it comes to the extraction, a pop up box comes up with the info I've put up there.
    Any suggestions that gets me off stupid IE would be appreciated.

    In Firefox Options / Privacy be sure "Remember download history" is checked. To see all of the options on that panel, "Firefox will" must be set to "Use custom settings for history".
    To find your OS information, on your Windows desktop, right-click the My Computer icon, choose Properties, under System on that small window is info about your OS.
    '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

  • HT201263 my ipod got locked and it told me to connect to itunes but when i did it told me that i had to unlock it, so now im confused? i dont know what to do now. im so lost i need help asap!

    so my ipod been locked for over a month. it says that i need to get on itune and connect it, but when i do it tells me to unlock it. So im confuesed now. i dont know what to do.

    If you're unable to do the Restore, go into Recovery Mode per the instructions here.

  • It was time to upgrade my itunes to 10.5, but when I did it tells me that Apple Application Support was not found to uninstall and then reinstall itunes. I have done this a number of times what is wrong?

    It was time to upgrade my itunes to 10.5, but when I did this it tells me that Apple Application Support could not be found and that I needed it to run itunes. Then to uninstall and reinstall itunes.. I have done this several times over the past two weeks what it wrong?

    Hi marian289,
    Thanks for using Apple Support Communities.  This article has steps to thoroughly remove and reinstall iTunes that may help:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/HT1923
    Cheers,
    - Ari

  • Has anyone found a quick, permanent solution to the missing iTunes.msi file. It's very frustrating that I can't uninstall or reinstall. I have a new iphone and I'm dead in the water:)

    Has anyone found a quick, permanent solution to the missing iTunes.msi File? I have tried many times to upgrade both itune and quicktime and get the same old error notice. Surely, by now, someone has found out how to get around this mess. Please....

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I downloaded and installed Adobe reader.  The icon is in my Dock but when I double click I cannot open it,  Why?

    I downloaded and installed Adobe Reader 11 for Mac.  It appears in my dock but when I double click the icon it will not open.  Why?

    Hi Alian,
    Please try to follow the steps given in the article.
    http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    Regards,
    Sumit Singh

  • TS3212 I just finished downloading iTunes, but when I clicked "Run" Windows indicated that it was not a valid WIN application and I lost the download. What can I do?

    I've been having a lot of trouble with iTunes lately. When I would sync my iPod to iTunes, many of the most recent songs I had downloaded would be removed from my playlists and their respective play counts wouldn't be updated. I had thought that updating iTunes would fix my problems, but each time I tried to download the update, nothing would happen. The dialog box that gives you the option to open or run the program would not appear. Finally, after referring to the Apple Support Community, I was able to find a link to download iTunes that allowed me to do so. But when the download was complete and I attempted to run the program, a Windows error occurred that indicated iTunes was not a valid WIN application. It gave me no other option but to click "OK" and when I did, I lost the entire download. I hope that there is a way to fix this problem.
    Thanks for reading.
    Kristen

    Let's try the following document with that one:
    iTunes: Windows reports that "iTunesSetup.exe is not a valid Win32 application"

  • My iPad says disabled. connect to iTunes, but when i do iTunes is telling be to do what the iPad is saying. the iPad is locked. can anyone help?

    ipad is disabled, how can i un-disable it? The message on the iPad says connect to iTunes.  nothing happens. what can i do?

    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    You may have to do this several times.
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • My ipod had a little rain damage and screwed up but later on fixed it and was fine. Later on that day the connect to itunes screen popped up and when i connected it it said "your ipod has a passcode" and then says try again. can anyone fix this?

    Yeah everything is in the question so plz hep me....

    Quinten,
    It will erase all of the information on your ipod. When was the last time you synced your ipod? If recently you should be able to recover most of your files. If not you will only be able to have the files since you last synced it to your computer. Can it sync it ignoring the passcode? If so try that. If none of these work you may just have to plainly restore it or put it in recovery mode.
                                                                          Thank you for choosing Apple!
                                                                               MH, an Apple expert

Maybe you are looking for