My phone needs to be restored and wont work when plugged into computer..help!!

I recently had water damage and dried the phone out. Now it will not turn on unless plugged into wall outlet and it tells me to restore with itunes...I go to plug into computer and does not work...why is this?

How can you not know your Apple ID?
You can recover it at https://iforgot.apple.com/appleid
If you can not recover it there, you will have to call AppleCare and speak to someone in account security.

Similar Messages

  • Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black.  Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in, any ideas?

    Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black.  Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in so I cannot restore or anything.  Looks like the screen is on it's just unresponsive and black obviously.  Has anyone had this problem?  I was updating via wifi right in front of my router and my computer.

    Spoke to a "senior advisor" in the Apple TV department.  Her suggestions:  change channel in router to minimize/eliminate wifi interference from other users; move router away from any metal - i.e., DVD player, phone modem, etc.; keep router away from wireless 2.4 gH phones, which are "notorious" for crashing wifi routers.  So she confirms that the problem is one of connection to router suddenly dropping out.
    My own feeling is that none of these fixes will do the trick, because it seems pretty clear that there is a hardware component here - the timing of the drops seems like an overheating issue.  It takes 35-40 minutes for the box to warm up enough for the first drop; then each consecutive drop happens quicker than the one before, as it heats up more.  Each time it drops, its tiny brain gets a little more scrambled; last night it finally wouldn't start up again at all.
    My suggestion is that everyone who is experiencing this problem, please call Apple tech support and ask to speak to a senior advisor in the Apple TV department.  Make them aware of this problem!

  • Nearly unused 2nd gen 4gb wont work unless plugged into computer or dock

    I have a 2nd gen 4gb nano that my sister won a yr and a half ago, but just gave to me recently and still new in the box until a few days ago. After plugging it in and getting the message to update my itunes I upgraded to the most current version of itunes 8 and let the ipod charge overnight. The next day it says it's fully charged and I sync a playlist from my itunes to it, but the ipod only turns on when plugged into one of the usb ports on my computer and my roommate's docking station. As soon as i unplug it, the ipod turns off and will not turn on. Any ideas as to what is wrong and/or how to fix this?

    Lithium ion batteries need to be exercised and obviously this one didn't get any.
    You'll need a new battery: http://www.ipodjuice.com or Google for other 3rd party sites.

  • Internet wont work when plugged into charger

    my internet stops working when i plug my macbook into the charger. does this make any sense at all???

    HI and Welcome to Apple Discussions...
    It would help if you told us what type of internet connection you are using. Wireless? Ethernet?
    Carolyn

  • After water imersion and changing battery when plugged into computer the computer and shows file with photo storage but when trying to access info the message showes 0 photos.

    Trying to recover I Phone 4 storage after I Phone water immersion. How can the phone be restored?

    You will need to use a data recovery firm that can directly access the flash memory. It will be expensive.

  • HT1296 Having a problem with new iphone 5c. have backup iphone 4 and trying to move info to iphone 5c. is not working. when plugging into computer backups from iphone 5c which does not have contacts on it. what am I missing?

    I have backuped my iphone 4 on itunes.
    plugged in iphone 5c- automatically backups the new phone and gets rid of the obackup on the iphone 4
    How to transfer information from iphone 4 to iphone 5c

    Is your 5C already setup? If so, you'll have to erase it before you can restore the backup of your iPhone 4 to it: Settings>General>Reset>Erase All Content & Settings.

  • IPod Touch not recognized by iTunes and not charging when plugged into computer

    I plugged in my iPod touch to my Mac computer. My iPod doesn't charge and iTunes isn't recognizing it. I have turned my iPod on/off, I have reset it, I have the newest version of iTunes, and I restarted my computer. Nothing has helped. What do I do?

    Did it sync to the computer before?
    What model iPod do you have and what iOS is installed?
    Your post states that your have OSX 10.4.11. If you updated the iOS on your iPod on another computer your computer may not recognize the iPod.  The newer iOS require 10.5.8 or higher.

  • HT4060 My iPad wont charge when plugged into a computer, the battery isn't lasting long, and its getting hot when charging

    My iPad wont charge when plugged into a computer, the battery isn't lasting long, and its getting hot when charging

    The quickest way (and really the only way) to charge your iPad is with the included 10W USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
    Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
    How to Calibrate Your Mac, iPhone, or iPad Battery
    http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
    At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
    Also, if you have a 3rd generation iPad, look at
    Apple: iPad Battery Nothing to Get Charged Up About
    http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
    Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
    http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
    New iPad Takes Much Longer to Charge Than iPad 2
    http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
    Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
    Extend iPad Battery Life (Look at pjl123 comment)
    https://discussions.apple.com/thread/3921324?tstart=30
    New iPad Slow to Recharge, Barely Charges During Use
    http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
    Tips About Charging for New iPad 3
    http://goodscool-electronics.blogspot.com/2012/04/tips-about-charging-for-new-ip ad-3.html
    How to Save and Prolong the battery life of your new ipad
    https://discussions.apple.com/thread/4480944?tstart=0
    Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
    http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
    iPhone, iPod, Using the iPad Charger
    http://support.apple.com/kb/HT4327
    Install and use Battery Doctor HD
    http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
    In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
     Cheers, Tom

  • TS1503 My iPhone 4 says that there is not enough memory to download apps like Facebook and Instagram. When plugged into iTunes it says that 4GB is filled with "other". How do I clear the "other"?  What is this?

    My iPhone 4 says that there is not enough memory to download apps like Facebook and Instagram. When plugged into iTunes it says that >4GB is filled with "other". How do I clear the "other"?  What is this?

    Other is usually around 1 GB...
    A  ' Large Other ' usually indicates Corrupt Data...
    First Try a Restore from Backup... But... if the Large Other Persists, that is an Indicator of Corrupt Data in the Backup... Then a Restore as New is the way to go...
    Details Here  >  http://support.apple.com/kb/HT1414
    More Info about ‘Other’ in this Discussion
    https://discussions.apple.com/message/19958116

  • With brand new iphone 4s when plugging into computer itunes shows a blank page with an apple logo in top left and a small lock in the top right. right clicking iphone under devices shows only eject.

    with brand new iphone 4s when plugging into computer itunes shows a blank page with an apple logo in top left and a small lock in the top right. right clicking iphone under devices shows only eject.

    Having same issue here:
    https://discussions.apple.com/message/19043181#19043181

  • HT201210 my phone has stopped working.wont turn on.when plugged into computer makes the charging noise every ten seconds.can i fix it?

    my iphone 4 stopped working.the screen went hazy a few times then white.tried a reset but now screens black and phone makes the charging noise every ten seconds when plugged in. any fixes. oh battery has 3.7volts constant

    i solved this myself.a new digitizer and screen fitted .phone now ok..charging noise was to alert you that the digitizer had a fault

  • HELP Ipod won't reset or restore or show when plugged into computer

    I've done everything it's told me to. From the 5 r's on. My Ipod was playing then stuck, I turned it on and off again and now its frozen in the photo section. I won't do anything, nor will it show up on my PC (windows) when plugged into my computer. HELP....Thanks!
    Mellisa

    Check these out.
    iPod won't turn on.
    The Five Rs.
    If this is brand new, you might want to think about returning it for an exchange. You shouldn't need to fool around trying to solve this issue with a brand new unit.

  • When plugged into wall, iPhone 4 says to restore at iTunes.  When plugged into PC the apple icon flashes 10 seconds and screen goes blank 10 seconds. The device never shows in iTunes.  How do I restore?

    I need to restore my iPhone 4 in iTunes.  I get this message when it is plugged into the wall.  When I plug it into the PC it doesn't stay on long enough for recognition.  How do I restore?

    Sorry, disregard the last response; I can't edit it. You should dry it BEFORE trying different cables. The safest way to go about this is dry your iPhone inside-out and to not turn it on until it's dry. Maybe there is a little moisture stuck inside preventing it from booting, but if you're lucky, it's not permanently damaged. The best way I've heard of to dry it is to leave it overnight in a tight bag with dry rice or, better yet, silica packets (those anti-moisture things found in packaged items). Maybe longer if you want to be extra safe. If it still doesn't charge without the Apple logo flashing, try using different Lightning to USB cables. Maybe it's just a bad cable, but you shouldn't test that until you've dried your phone.

  • Wont get past "configuring updates stage 3 of 3 0%" and wont let me log into computer..HELP!!!

    heres a picture of the screen i keep getting.
    -HP Pavilion dv6700 as you can see its home premium
    i kept getting a vista spyware alert saying i had 34 infected files and wouldn't stop and i also tried updating some things on my laptop while i updated to the new internet explorer 9. around 12noon today i rebooted my laptop to get all the updates to work and i got this configuring updates screen and was like ok. it kept going. it does it for a while, shuts down and restarts and goes back i didnt think anything was wrong made it to stage 3 and wont stop and move on from 0%. its now 10pm and its been doing it all day. ive tried shutting it down and rebooting myself but no matter what i do, it wont let me access my computer to do anything. i have avast virus protection but it said it was unable to move viruses to chest i pressed repair and it said it was postponed until next reboot so i did it this morning and figured its taking so long maybe because its trying to repair them but im sure it doesnt take 10 hours...im extremely upset. someone please help. and also, anyone know how i can get the viruses out? i dont have money for a better protection right now so im using my moms computer but she works on it so its hard. hp said they cant help because my warrenty is up, was a 1 year warrenty, got laptop in 2008 and warrenty expired in 2009. please help me.

    After installing updates from Windows Update, you may get into a Reboot loop where you machines gets to “configuring updates 3 of 3. x% complete” then freezes or reboots.
    Solution: 
    1a. Boot from the Windows System Repair Disc and choose the repair option in the lower left hand corner, choose System Restore, and select a Restore Point predating the attempted installation of the updates.
    1b. If you don't have the DVD and the Vista/W7 came preinstalled on the machine, boot to the Recovery Environment using F8 at the HP logo during boot, choose "repair your computer" from the list, let RE load and do a system restore from there.
    If restore fails, load the recovery environment command prompt and enter:
    Del C:\Windows\winsxs\pending.xml
    exit recovery environment and restart the pc, you may get 3 of 3 again but be patient, the desktop should load. Create a manual restore point and Turn off Windows  Automatic updates until you can figure out which update caused the loop.
    If you get it booting again:
    You may be infected
    Follow the order given below to disinfect your PC
    1.) On a PC that is Not infected, Make a boot AV disc then boot from the disc on the Infected PC and scan the hard drive, remove any infections it finds, I prefer the Kaspersky disc myself. The New 2010 Kaspersky disc can update the AV dat files if you are connected to the internet at the time of scan and is suggested to update before the scan.
    http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/
    2.) Then boot into Windows:
    Install free MBAM, run the program and go to the Update tab and update it, then go to the Scanner Tab and do a quick scan, select and remove anything it finds.
    http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
    3.) When MBAM is done install SAS free version, run a quick scan, remove what it automatically selects.
    http://www.superantispyware.com/download.html
    These last 2 are not AV softwares like regular Anti Virus Software, they are on demand scanners that only scan for nasties when you run the program and will not interfere with your installed AV, these can be run once a day or week to ensure you are not infected. Be sure you update them before each daily-weekly scan.

  • Ipod frozen and wont reset or come up when plugged into computer

    My Ipod randomly froze, and it is stuck in this weird screen with light green, yellow, pink, and white stripes... I've tried holding the top button nothing happened, I've holding the menu button and top button nothing happened, and I've tried plugging it into my computer and it did not register in Itunes. I have had this Ipod for two years and never once have I ever dropped it or gotten it wet. It is a Ipod touch 4th G.

    - Try:
    iOS: Not responding or does not turn on
    - If not successful and you can't turn the iPod fully off, let the battery fully drain. After charging for at least an hour try the article again.
    - If still problem that indicates a hardware problem and an appointment at the genius Bar of an Apple store is in order.

Maybe you are looking for