My phone number is showing up as unavailable

so i had a customer call in saying that everytime he would go into his contacts and see his number, it would come out as unavailable, so he would manually enter his number, but it would not allow it to update. so i want to see if anyone else has had a similar issue and if they have any work around for it.

He'd have to talk to his carrier to get his number to show up.
I have been able to successfully type in my number manually when I was in the UK earlier this year.

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