My phone number is wrong on FaceTime & iMessage
My phone number is incorrect for Facetime & iMessage calls, but correct for cell & landline calls. Anyone else having this problem?
My correct number is listed under Contact, but not under FaceTime & iMessage page. It's some funky number.
Thanks!
@trdewa - that is exactly what is happening to me. Same funky number too. I spoke to geek squad at best buy and they directed me to apple customer service. I spoke to a tech, who said they are aware of the problem and that sprint customers are experiencing this, although my husband isn't and we're on the same plan.
We also tried all the tricks including a reset and nothing worked. They said that the problem is noted and will be fixed with an update that Apple plans on putting out in the next week or so. I would suggest you call and put in a complaint, and maybe they will roll out the update sooner.
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Here is a troubleshooting resources I would recommend going through when experiencing this issue.
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Verify that you're using the same Apple ID that you're using on your iPhone.
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Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
Sign in to your Apple ID with FaceTime and iMessage.
If your phone number still isn't listed, follow these steps:
Sign out of your Apple ID on all iOS devices, including your iPhone, in the following locations:
Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
Sign in to your Apple ID on your iPhone.
When activation is complete, your Apple ID and all verified email addresses should be visible in Settings > Messages > Receive At and Settings > FaceTime.
Sign in to your Apple ID on your other iOS devices.
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If your phone number is not listed on an iPod touch or iPad, follow these steps:
1. Update to the latest version of iOS.
2. Verify that you're using the same Apple ID that you are using on your iPhone.
3. On your iPad or iPod touch, sign out of your Apple ID in the following locations:
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4. Sign in to your Apple ID with FaceTime and iMessage.
If your phone number is still not listed, follow these steps:
1. Sign out of your Apple ID on all iOS devices, including your iPhone, in the following locations:
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2. Sign in to your Apple ID on your iPhone.
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The iPad does not have a phone number but will use the phone's number if the ID has a phone associated with it.
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