My phone only works on speaker phone when trying to make calls, why?

My phone only works to make a phone call when it is on speaker phone, any idea why?? The person on the other end can hear me but I cannot hear them unless it is on speaker..help
I have an Iphone 4

Try This...
Close All Open Apps...  Perform a Reset... Try again...
Reset  ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
More info here  >  iPhone: Can't hear through the receiver or speakers

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