My phone refuses to update

I have the BB Torch 9810, 7.0 Bundle 1355 and am trying to do the 7.1.0.1997 update that my phone prompted me to do. Ever since I got the phone, I have never been able to update a single app because it will not log me in. Each time I try to log in, it tells me that my password is incorrect (it is not). I have update my password several times, and it still will not recognize it. Now, it just tells me "an unexpected error has occurred".
I plugged my phone into my Mac, and tried to update it there. I attempted to update 3 times, and attempted to back my files up twice. When I tried to back up my files, I got another "an unexpected error has occurred". When I try to update it, it tells me it is unable to update, and that I need to disconnect and try again. I did this in safe mode, as well.
HELP! My phone is in dire need of updating and it won't let me!
ETA: I have ATT. My phone says I am almost full at 6.3 memory (which makes no sense, as I don't have any apps other than what it came loaded with and NO music, just some photos. Though when I plug my phone into my computer and it says my memory is pretty full, it says 0 of it is photos.

Double post.

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E71: Phone refuses to read memory card after conne...

Hi,
I'm having a peculiar problem. Every single time I connect my E71 to my laptop via cable and PC Suite, after a few moments the phone refuses to recognize the memory card. I cannot transfer data directly to the card. I have tried the PC Suite Mode, the Mass Storage mode and the Media Transfer mode but the card is still not picked up.
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My phone refuses to update

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