My phone restarted while updating. It told me to connect to iTunes, but when i did, it restored my phone and everything. Now its asking for my icloud email to back up my phone. But i don't know my icloud email account. What do I do??

I need help!!

Hello there, JuliaFromPol.
The following Knowledge Base Article should help you proceed with the update:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

Similar Messages

HT4623 I updated my phone to ios7 and it told me to connect to iTunes. When I did the phone said it needed to be restored. I did this and then iTunes said it can't be as it isn't eligible so now my phone won't turn on. Help please!

I updated my phone to ios7 and it told me to connect to iTunes. When I did the phone said it needed to be restored. I did this and then iTunes said it can't be as it isn't eligible so now my phone won't turn on. Help please!

You can try to restore it via recovery mode as show in the link below:
http://support.apple.com/kb/ht1808

Plaese help me to use the find iphone coz my previous account is unable now and i buy a new id in appstore but when i try to open the find my iphone app its asking for icloud account which is my previous account . Pls help me to recover and open

PLease help me us finf my iphone app.
i Have iphone5,itouch and ipad2 under my name but my id for the said gadget is my previous IF which is unable now cos i forgot the password so i decided to buy and create a new id.. But when i tried to open the find my iphone app its asking for icloud id which is already unable.
please help me to recover and open it. Anyway its all under my name..
thanks

Have you tried getting the password reset via http://iforgot.apple.com ?
If you can't get your password reset via that page then try contacting Support in your country, they should be able to reset it for you.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
What you mean by 'buy and create a new id', it's free to create iTunes accounts. But until you've logged out of your existing account, you won't be able to log into a new account.

I bought iphone 5 and then i updated to ios but now its asking for apple id and password (this phone was registered to find my iphone) what now?

i bought iphone 5 and then i updated to ios but now its asking for apple id and password (this phone was registered to find my iphone) what now?

its showing like m*****@yahoo.com

I restored my phone on iTunes, but when I did, all my info deleted and now it's my sister's old data. I tried to go back on iTunes and restore, but my original data isn't even an option. How do I get my old data back?

I restored my phone on iTunes, but when I did, all my info deleted and now it's my sister's old data. I tried to go back on iTunes and restore, but my original data isn't even an option. How do I get my old data back?

Before you did the resotore Via itunes you should of made a Back-up of your Data. But to be honest, i don't think that you would be able to get that stuff back.. Sorry mate

HT5616 my friend give me his apple id that i use to download apps and then i change the email add and name but i cant change the password. now i update my ios now its asking for the id and password for icloud... i cant open the yahoo id coz its deleted

my friend give me his apple id that i use to download apps and then i change its email add name and address.. now i update my iphone ios then now its asking for i cloud id and password but when i open the email add for that account its been dissabled because its been long time not used... what can i do to activate my iphone???

Please only post one time per issue. Answered in your other post.

My friend give me his apple id that i use to download apps and then i change its email add name and address.. now i update my iphone ios then now its asking for i cloud id and password but when i open the email add for that account its been dissabled beca

my friend give me his apple id that i use to download apps and then i change its email add name and address.. now i update my iphone ios then now its asking for i cloud id and password but when i open the email add for that account its been dissabled because its been long time not used... what can i do to activate my iphone???
iPhone 4, iOS 7.1

Call Apple and ask for Account Security.

HT5625 I'm trying to create a new Apple ID but when I was putting on my information, there's a box asking for an ITunes gift code. What's this and how can I get one?

I'm trying to create a new Apple ID but when I was putting on my information, there's a box asking for an ITunes gift code. What's this and how can I get one?

You're not obligated to insert a gift code. But you can purchase gift codes on the Apple online store (gift cards or certificates) or Apple Retail store
Gift codes are pre paid cards so you can use credit on the iTunes Store to purchase content
To create apple ID without payment method:
http://support.apple.com/kb/HT2534?viewlocale=pt_PT

My IPhone 3GS is unlocked and i went to update the software and it said that an unknown error has occurred and said it needed to be restored to connect with Itunes. When i got to restore it, it gets about 3/4 of the way done, says an unknown error(1015)

Hey guys. My IPhone 3GS is unlocked and i went to update the software and it said that an unknown error has occurred and said it needed to be restored to connect with Itunes. When i got to restore it, it gets about 3/4 of the way done, says an unknown error has occured(1015). I have no clue what to do and all and any help would be amazing.

See Here
https://discussions.apple.com/message/15290457#15290457
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I´ve installed Photoshop CC 2014 on one computer but when I should install the program on my other computer it ask for a serial number. Where could I find this?

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When i tried updating my iphone 4 to the latest IOS version 7.1.1 and at the end of the update it has the icon connect to itunes. When i try connecting to itunes it still doesnt program. Why is this? How can i fix it?

When i tried updating my iphone 4 to the latest IOS version 7.1.1 it was updating until the end of the update where it had an icon which said connect to itunes. When i try connecting to itunes on my laptop it still doesnt program, by the way my itunes has the latest updae. Why is this? How can i fix it?

Hey there Raymondd2014,
It sounds like you had been updating the phone and now it is in recovery mode. Take a look at this info first:
If you started your device in recovery mode by mistake, restart it to exit recovery mode. Or you can just wait—after 15 minutes the device will exit recovery mode by itself.
If you are unable to get out of Recovery Mode, use the following article to restore your device with iTunes:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
If you don't see your device in iTunes follow these steps for Windows.
Thank you for using Apple Support Communities.
Take care,
Sterling

I cabt use my itunes its asking for my credit card i dont have that card but i liafed a itunes

I cant use my itunes its asking for a credit card i dont have that card no mire but i loaded a itunes card i kant use pkease fix

Hi ..
Try here > Create an iTunes App Store account without a credit card

My iphone is giving me a message that reads iphone cannot make or recieve calls.Restore from itunes.but when i log in to itunes its asking for me to input my password on my phone but my phone will only let me make an emergency call..Help

My iphone is giving me a message that reads Restore Needed. "iphone cannot make or recieve calls. Restore from itunes,but when i loged in to my itunes account its asking me to input my password on my phone but I cant ... Im only allowed to make emergency calls. Help !

My iphone is giving me a message that reads Restore Needed. "iphone cannot make or recieve calls. Restore from itunes,but when i loged in to my itunes account its asking me to input my password on my phone but I cant ... Im only allowed to make emergency calls. Help !

HT6502 I have the iphone 4s. I have tried to update my phone & its now stuck on the connect to itunes screen. Ive tried to restore also. & i still get a error for both of them. I have the latest version of itunes. Ive done all the other steps. Not working

I have the iphone 4s. Ive tried to update my phone & its stuck on the connect to itunes screen. Ive tried to even restore my phone then update & i still have a error for both of them. I have the latest version of itunes & went through all the other steps. Its still not working & stuck on the connect to itunes & im growing extremly fusterated.

There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

Just updated my old iphone4, it as no sim card in, as i use it mainly for playing music.updated it to ios7 and when i intially open it up, it asked for a sim lock code.was'nt sure of this. i put the passlock code in. now its asking for a PUK code.

***.are Apple doing? why offer an update without warning people about the consequences!
I've just updated my old iphone4 to ios7. this phone as no sim card, as i use it more like an ipod..after the update it ask for a code, i put in the passlock code.
Unbeknown to me the sim lock and the passlock codes were different! as the sim as been deactiavted by my carrier they cant give me a PUK code!
I'm now stuck with a phone i cant use
any suggestions please!

Plug your phone into the wall charger for at least 30 minutes...make sure you have a sim card in the phone...then:
Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.
Make sure you have no anti-virus software running or any firewalls...turn all of that stuff off.

My phone restarted while updating. It told me to connect to iTunes, but when i did, it restored my phone and everything. Now its asking for my icloud email to back up my phone. But i don't know my icloud email account. What do I do??

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