My phone screen is blank

it acts like it is working but nothing is showing. the screen is lit. is it broken? do I need to get a new one?

I don't have a fix, either, but this recently happened to me as well using a Motorola Entice. My main screen remained solid white. I could still respond to calls (if I heard them ring), but using the menus was impossible. Therefore, you had to know what number to dial manually (can't see contacts), etc. etc.
I ended up replacing it with a new basic phone just starting today (Samsung Cosmos 3). Despite the problem, I still think Motorola makes good products, but I can't get a basic cellphone from them and stay with Verizon.

Similar Messages

I phone screen is blank, have tried holding both buttons but not working

I phone screen is blank, have tried holding both buttons to reset but still will not work any suggestions?

Hey damien1979,
Thanks for the question. I understand that you are experiencing issues with your iPhone 4. To completely isolate the issue, you may want to follow these steps:
Will not turn on, will not turn on unless connected to power, or unexpected power off
1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
Learn about LCIs and corrosion.
3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
4. After at least 15 minutes, if:
               - The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.
               - The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
               - Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
               - If the display turns on, go to step 4.
               - If the display remains black, go to next step.
6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
For additional information, see this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thanks,
Matt M.

My phone screen goes blank and after a minute or so goes back to home screen. why?

hello. my phone screen goes blank and after a minute or so goes back to home screen. why? any help please?

Howdy mbaeguasu,
It sounds like your iPhone may be restarting unexpectedly while you’re using it. Take a look at the article linked below and, if you haven't already, try installing the latest version of iOS on your device.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it - Apple Support
So long,
-Jason

Phone screen goes blank

It seems that after 911 fix(update) my phone screen goes blank after dialing and to enter voice mail I code have to keep pressing unlock button for screen to return for split second for each code digit. Has anyone else seen this behavior?
Thanks,
enr

I noticed exactly the same thing. It's a struggle to retrieve my voicemail because the screen goes blank and by the time I finally get to finish entering my voicemail password, the Verizon system times out and says goodbye.
COME ON VERIZON, MY PHONE IS NOT USEABLE LIKE THIS !!!
One thing gets fixed, 3 things get broken. Enough already.
Instead of giving us half-a*s "band-aid" updates, let's get us updated to FROYO and fix the darn phone the right way.

Phone screen is blank, I need to transfer all data

My phone (Accolade LG-VX5600) got broken at the hinge, and now my screen is blank.
I need to transfer ALL data to a new phone, but in the mean time I want to transfer everything to my computer. I downloaded LG pc sync which enabled downloading my contacts and calendar reminders. Now I'm looking for a way to do the same with my photos and text messages. BitPim does not support my model.
I'd prefer to do it for free.

I can understand your desire to transfer your photos and text messages to your PC, malpa. You won't be able to transfer your messages to your PC, but you can forward them individually to an email address. All you'll to do is enter the email address where you would usually enter the wireless number.
Your device does not offer mass storage. You can transfer your pictures using your text message application. Attach the picture to a text message forward it to an email address. I hope this helps you save your precious memories. Have a great day.
ChaunceyM_VZW
Follow us on twitter @VZWSupport

When I am on a phone call and I double click the button to go to my home screen, then open another application (usually my calendar program, Calengoo), my screen goes blank and I am not able to return to either the app, the phone, or the home screen.

When I am on a phone call and I double click the button to go to my home screen, then open another application (usually my calendar program, Calengoo), my screen goes blank and I am not able to return to either the app, the phone, or the home screen. If I am speaking to a person, if they hang up then I am back to the phone application. If I'm leaving a message, I am unable to return to the phone screen to end the call, and have to wait until the other phone hangs up. I'm also unable to switch back and forth to look at my calendar if I'm calling someone about scheduling. This has only started happening since the most recent iOs update. I run into situations similar to this about once per day during the work week, as I use my phone is this manner quite often. While not life altering it is quite frustrating. Can anyone here help me figure out a way to avoid this? If it helps, I have noticed a general downgrade in overall performance starting two system updates ago (apps opening more slowly, closing unexpectedly more often, etc.). I have an iPhone 3GS with the latest OS update.
Thank you for any help or suggestions,
Chris

I could be corrupted backup.
You can check the notification settings for message.
Settings>Notification Center>Messages>Alert Style
It should be on Banners or Alerts.
Settings>Messages> Turn on Imessage and send as SMS and below that "Blocked" to check if you have any numbers block might be blocking the message.
You can also do a hard reset by holding power and home till it restarts and release after seeing the apple logo.
Still doesn't work? Settings>General>Reset>Reset all settings

Need to prevent phone from ever blanking screen..

locking as duplicate of [/questions/971909]
We have set the screen saver to "never". After a phone call the screen blanks and requires a on.off button push and unlocking. After a call the screen is blank. This is undesirable behavior for us and I am seeking a way to prevent it. I am writing an ap for a mildly disabled person. They cannot operate the on.off button on the zte open. They also have problems with the unlock mechanism for the screen which requires swiping from bottom towards the top. All swiping is dificult. They can successfully click on icons and anything bigger than the standard 60X60 icons used by the os. I want them to simply be able to make a phone call with a preset number. Currently the application I have pushed to the device does the following. It displays a screen with three commonly called emergency numbers with large icons. The user chooses one of these icons and the dialer is brought up with number already dialed in. The user then simply touches the green dial button and the number is dialed. This works exactly once. After the first time the disabled user cannot restart the application since the screen blanks and requires an on.off push and unlock to get back to a previous state.
Current problems.
1. The screen blanks after a call and requires too many unachievable steps to recover the full app. Recovering the app requires normally a push on the on.off and the unlock procedure, then a reclick to start the application. This is unachievable by disabled user. Incoming calls always work. Both incomming and utgoing calls remove ability of disabled user to make an outgoing call without intervention from care-taker. If screen did not blank during a call, the application would work .
2. Miscellaneous problems.
a. typing keyboard is difficult for abled users and impossible for disabled user.
b. application could be better if the dial step was removed. We understand the security problem.
c. We would like option for oversized icons, oversized text which we would balance with fewer applications on a single page.
Any solutions would be helpful. I/we are knowledgable programmers but we would prefer to write the a first application as a simple ap and not have to change the operating system in any way. If the above is only achievable with a change and reflashing OS we would consider that approach but currently we have not dived into that code and would prefer to avoid that approach. Is there a simple solution to force the phone to not turn off the display during or after a call that does not require a change to the OS?
Regards
Ottojas

Thank you for contacting Mozilla Support. Please wait for a response on your original thread [https://support.mozilla.org/questions/971909 here]. This thread will be closed. Somebody will be with you to your original thread on a business day.
Thanks!

Cisco IP Phone 7945-G or 7965-G screen goes blank randomly with SCCP firmware 9.2(3) on CUCM 8.6(2a)

Hello everybody,
I have the following situation:
A WAN VoIP network, with centralized call processing model (central site and few branches)
Cisco IP Phones 7945-G and 7965-G running SCCP
Cisco Unified Communications Manager 8.6(2a)
SCCP firmware Release 9.2(3) for the above mentioned hardware models
The problem that occurs randomly is that either when the firmware was SCCP firmware Release 9.2(1), or it was upgraded to SCCP firmware Release 9.2(3), approximately 5 Cisco IP Phones, the screen goes blank, the phone being still operational (but difficult to operate in such circumstances), and the problem persists until it is disconnected from PoE, and re-connected.
Please if possible, any solution to this problem is much appreciated.
Thank you in advance.
Radu

Hello again,
In addition to what I already mentioned, I would like to detail a few aspects, in order to be more specific with this behavior:
-          From the total number of Cisco IP phones which is less than 1000, this behavior happened randomly, within 1 month and 3 weeks
-          Actually, it was a total number of 8 Cisco IP phones whose display went off, 4 being located in Headquarters, and from the other 4, 3 were in the same Branch, and 1 in another Branch
-          Also, 7 IP phones are connected in non-Cisco switches with PoE, and 1 IP Phone was power supplied from AC adapter
-          initially, all existing IP phones had firmware Release 9.2(1) for 7945G and 7965G, and the mentioned behavior happened with 4 IP phones
-          then, for all IP phones, it were upgraded to firmware Release 9.2(3) for 7945G and 7965G, but problem re-appeared with other 4 IP phones
The only solution that solved the issue for each IP phone was to disconnect the power from the IP phones.
I hope that you might help me on how to get solving this problem, and I am looking forward for any useful idea or solution.
Many thanks in advance.
Regards,
Radu

HT4623 I tried to run the new update on my phone and the screen went blank and now the only thing showing is the itunes symbol on the screen with a picture of a charger below that, it wont reset or turn off

I tried to ru nthe new update on my phone and the screen is blank and wont reset the only thing that comes up is the itunes logo and a picture of the charger beneath that how do i fix this so my phone will turn on, this has happened twice before

Hello, djernigan.
Thank you for visiting Apple Support Communities.
When experiencing issues restoring or updating an iPhone, here are the best articles to go through. If you received a specific error number when restoring, see the section labeledGet more help in the second article below.
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/ts1275
Cheers,
Jason H.

HT1386 can hear phone ringing, screen is blank, cannot access the iphone

help! my phone is ringing but screen is blank- cant access phone... any ideas?

Do a
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data

7941G Phone Screen Blank. Not able to Upgrade the Firmware

Hi All
I have Phone Cisco 7941G, iam try to upgrade i mess with that phone i believe, now screen is blank
I have followed the below steps :
1: Disconnect the computer from your Network and Connected to Different Switch, where Phone and PC Only connected to that network
2: Phone and PC connected to Switch
3: Configure a static IP on the computer and disable any firewall.
3a: Use an IP of 10.10.10.1
3b: Use a Mask of 255.255.255.0
3c: Gateway and DNS can be left blank
4: Install and open TFTPd32 software
5: Click settings and modify the following:
5a: In the GLOBAL tab, uncheck everything except TFTP Server and DHCP Server
5b: In the TFTP tab, set a Base Directory to somewhere convenient ( where my files are located).
5c: In the TFTP tab, set TFTP Security to None
5d: in the DHCP tab uncheck all DHCP Options
6: Restart TFTPd32
7: Click on the settings tab and modify the following:
7a: In the DHCP tab, set IP pool starting address to 10.10.10.3, size of pool 2, mask 255.255.255.0, additional option 66 and 10.10.10.1 then click OK
8. Click on the Log viewer tab
9: Plug in the power of the phone and watch the logs.
I see below logs keep poping same logs.
Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 00:26:99:45:8C:DA [23/12 13:28:26.724]
Previously allocated address 10.10.10.3 acked [23/12 13:28:26.724]
6512 Request 2 not processed [23/12 13:28:26.734]
Connection received from 10.10.10.3 on port 49152 [23/12 13:28:26.794]
Read request for file <term41.default.loads>. Mode octet [23/12 13:28:26.795]
Using local port 53590 [23/12 13:28:26.795]
<term41.default.loads>: sent 2 blks, 654 bytes in 0 s. 0 blk resent [23/12 13:28:26.801]
Connection received from 10.10.10.3 on port 49153 [23/12 13:28:28.044]
Read request for file <term41.default.loads>. Mode octet [23/12 13:28:28.046]
Using local port 53591 [23/12 13:28:28.046]
<term41.default.loads>: sent 2 blks, 654 bytes in 0 s. 0 blk resent [23/12 13:28:28.051]
Rcvd DHCP inform Msg for IP 192.168.1.99, Mac 6C:88:14:7F:17:24 [23/12 13:30:52.950]
Rcvd DHCP inform Msg for IP 192.168.1.99, Mac 6C:88:14:7F:17:24 [23/12 13:30:55.950]
Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 00:26:99:45:8C:DA [23/12 13:31:21.618]
Previously allocated address 10.10.10.3 acked [23/12 13:31:21.618]
6512 Request 2 not processed [23/12 13:31:21.618]
Connection received from 10.10.10.3 on port 49152 [23/12 13:31:21.671]
Read request for file <term41.default.loads>. Mode octet [23/12 13:31:21.671]
Using local port 64619 [23/12 13:31:21.671]
<term41.default.loads>: sent 2 blks, 654 bytes in 0 s. 0 blk resent [23/12 13:31:21.682]
Connection received from 10.10.10.3 on port 49153 [23/12 13:31:22.909]
Read request for file <term41.default.loads>. Mode octet [23/12 13:31:22.919]
Using local port 64623 [23/12 13:31:22.919]
<term41.default.loads>: sent 2 blks, 654 bytes in 0 s. 0 blk resent [23/12 13:31:22.919]
Rcvd DHCP inform Msg for IP 192.168.1.99, Mac 6C:88:14:7F:17:24 [23/12 13:32:21.322]
Rcvd DHCP inform Msg for IP 192.168.1.99, Mac 6C:88:14:7F:17:24 [23/12 13:32:24.330]
Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 00:26:99:45:8C:DA [23/12 13:34:15.567]
Previously allocated address 10.10.10.3 acked [23/12 13:34:15.567]
6512 Request 2 not processed [23/12 13:34:15.567]
Connection received from 10.10.10.3 on port 49152 [23/12 13:34:15.617]
Read request for file <term41.default.loads>. Mode octet [23/12 13:34:15.617]
Using local port 56662 [23/12 13:34:15.617]
<term41.default.loads>: sent 2 blks, 654 bytes in 0 s. 0 blk resent [23/12 13:34:15.627]
Connection received from 10.10.10.3 on port 49153 [23/12 13:34:16.861]
Read request for file <term41.default.loads>. Mode octet [23/12 13:34:16.861]
Using local port 56663 [23/12 13:34:16.861]
<term41.default.loads>: sent 2 blks, 654 bytes in 0 s. 0 blk resent [23/12 13:34:16.871]
Rcvd DHCP inform Msg for IP 192.168.1.99, Mac 6C:88:14:7F:17:24 [23/12 13:34:46.280]
Rcvd DHCP inform Msg for IP 192.168.1.99, Mac 6C:88:14:7F:17:24 [23/12 13:34:49.283]
Rcvd DHCP Discover Msg for IP 0.0.0.0, Mac 38:AA:3C:51:02:85 [23/12 13:36:11.185]
Client requested address 0.0.0.98 [23/12 13:36:11.185]
DHCP: proposed address 10.10.10.4 [23/12 13:36:11.205]
My TFTP Folded have below files shown in the Image.
How can i make it work from non-working phone to working phone..
any suggestions most welcome, tried last 2days but no results, googled many pages and read related article does not help me.

Hi
I do not know the old version of Cisco 7941G
I got one for testing myself for my LAB, Want to reset the Password, but I did Factory reset by keying 124567890*#
iam trying to Load 9.2X tried both SCCP and SIP, both iam getting the same error.
At the moment iam not going to use for any CME or CUCM, iam want to use for my SIP provider and my SIP Server.
Bandi

Whenevenr I call a person sometimes the phone gives me an option of callback and end when I press the callback button the whole screen goes blank and only the upper Taskbar where it shows network provider , time and battery percentage is shown

whenevenr I call a person sometimes the phone gives me an option of callback and end when I press the callback button the whole screen goes blank and only the upper Taskbar where it shows network provider , time and battery percentage is shown

Standard troubleshooting...
Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider if, it comes up. Takes about 5-15 secs of button holding and you won't lose any data or settings.
Remove all apps from Recently Used list...
- From any Home Screen, double tap the home button to bring up the Recents List
- Tap and hold any icon in this list until they wiggle
- Press the red (-) to delete all apps from this list.
- Press the home button twice when done.
If still a problem restore with your backup.
If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
If still a problem, it's likely a hardware issue.

My i phone is buzzing and I can not turn it off. The screen is blank

My I phone is buzzing. The screen is blank . I can not turn it off

Try resetting it: hold the on/off and home buttons until you see the Apple logo (ignore the off slider that appears first), then release. If it won't reset just let it discharge and stop on its own, the recharge it and see if it works again.

My i phone 4 is blank with a light purple background after a random display of rainbow like colours on the screen. any ideas?

my i phone 4 is blank with a light purple background on screen after randomly displaying some rainbow like graphics. any solutions.

Sounds like your display failed. Bring it into Apple for evaluation.

I have a Sony Ericsson Zylo. When I slide open the phone the screen goes blank. Can anyone help?

I have a Sony Ericsson Zylo and when I slide open the phone the screen goes blank.

http://talk.sonyericsson.com/message/10220#10220 Link to similar thread.

My phone screen is blank

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