My phone suddenly died and work only by charger please help

my phone suddenly died and work only by charger please help

That would mean the battery has failed and the iPhone needs to be taken to an Apple store genius bar for testing.  Call/email ahead for an appointment to speed your time there.
Make a backup, preferably in iCloud, before going in case they want to replace the iPhone...if they do that they can restore the backup from iCloud to the replacement iPhone.

Similar Messages

  • So I just got my iphone, and i was trying to get it to download songs on my phone, when the phone suddenly died, and even though im charging it right now, it still won't turn on, been going on about 30 min to an hour now

    So i just bought my Iphone, and i was trying to put songs on it from Itunes, when it suddenly turned off, and even though i have been charging it for the last hour, can not get it to even work, any suggestions?

    Try a Reset... press the home and sleep/lock buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.

  • HT5622 Is there any way to delete my apple id because i currently have 3 and i only need one. please help

    is there any way to delete my apple id because i currently have 3 and i only need one. please help. thanks

    No. Apple IDs can't be merged or deleted.
    (87219)

  • My mid-2009 MacBook Pro's hard drive is near death. I want to install a new SSD and work from scratch. Please help.

    Recently, my mid-2009 MacBook Pro has been crashing when I close the screen ("it's having a problem recognizing when the screen is closed/open and deciding what to do, error overload etc.").  It wasn't an SMC issue so I took it to an Apple Store, ran some tests, and decided my hard-drive is failing.
    Not wanting to spend an insane amount of money on some "official apple hard-drive," I want to install a new 256GB SSD instead.  Hoping to squeeze as much life out of this computer as possible (in January I upgraded from 4 GB RAM to 8 GB), I would like to try and start from scratch, i.e. back-up important folders, music, photos etc. and only take that to the new hard-drive.  If someone could explain all the steps I need to take to safely complete this task (or point me in the direction of a guide) I'd appreciate it.
    Potentially Important info:
         Model:                mid-2009 13'' MacBook Pro
         Processor:          2.53 GHz Intel Core 2 Duo
         Memory:             4 GB 1067 MHz DDR3
         Software:            OS X 10.8.4
    Some additional questions I have...
         Should I be concerned with making a fully bootable back-up (not sure what that is called) as well?  If so, what program should I use to create it?
         How much more life should I try and push out of this computer?  I'm an engineering student and really only use it for web-surfing, music, and
              word-processing.  The batter was replaced in March, the RAM was upgraded to 8 GB in January.  When the battery was swapped, the trackpad went           nuts so that's new too.  Only other issues are a slightly loose audio jack and the left side of the screen being slightly wobbly (hinge is worn I'm told).

    cwgonzalez1192
         Should I be concerned with making a fully bootable back-up (not sure what that is called) as well?  If so, what program should I use to create it?
         How much more life should I try and push out of this computer?  I'm an engineering student and really only use it for web-surfing, music, and
              word-processing.
    Well there is no "official Apple HD / SSD" in any regard, no worries there.
    If as you say youre only using same for surfing and word processing, why the need for a SSD? You would not notice any speed diff. in use on either of those,....in boot times yes, but in word or surfing, not.
    You can push it likely a few more years, for mere surfing and word processing,...many many years.   Up TO the point that any major fixes become unrealistic relative to getting a new(ER) machine.
    Concerned with a boot clone?  yes and no.  Its an ideal immediate recovery, since you cannot boot from Time Machine, ....in case of HD crash, recovery takes seconds from boot, or 20 mins or so from removing old and installing a clone. All the prosumers and pros have at least one updated clone of their prime machines.
    You can do a "fresh install" if you choose, however if your current drive is FINE, why not merely clone it and save yourself some headache?...., but that is your prerogative of course.    Ideally 2 drives, one to backup your data (you need that regardless of installing a new drive for sake of a backup/archive,...ideally 2 actually, not merely one).
    You could clone internal to NEW SSD/HD , ...then offload unnecessary files to an external to free up space and clutter and run off the clone, and this would only take a couple hours......the clone itself takes approx. 40+ mins.
    CLONE Apps :
    Superduper does not clone the recovery partition, but that is NOT necessary if you keep the original HD as a “backup clone”. Most don’t bother with the recovery partition in a clone, however that is your prerogative.
    http://www.shirt-pocket.com/SuperDuper/SuperDuperDescription.html
    (Free superduper APP above)
    CCC App
    http://www.bombich.com/

  • I have a iphone 4s and it seems to be frozen, cant see the screen/picture and there is a small light at the back of the phone that seems to be draining the charge, please help

    i have a 4s and it seems dead/frozen, when i charge the phone a get a light on the back beside the camera lense, tried resetting and no joy please help

    i have a 4s and it seems dead/frozen, when i charge the phone a get a light on the back beside the camera lense, tried resetting and no joy please help

  • My beloved Pinkie randomly stopped working &refuses to charge. please help!

    I don't know whats going on. and its not the charger because it charges my brothers ipod. ne suggestions?

    Result. My wifi is back working again.
    After a number of evenings trawling through the support pages, I found a youtube clip from a chap taking his macbook apart and locating the airport adaptor and connecting cables.
    The cable in question is located in the black plastic bar below the display and is a pain to get to. Apprently the most common cause of this issue is the cable becoming dislodged through an impromptu knock. I can see how this happened to me by travelling on the London Underground everyday with my mac in my shoulder bag.
    Anyway, having seen the video, I bottled it and went to the genius bar obviously having seen the clip. I had a worst case scenario quote of £95.00, but a quote for a replacement cable and reseal being much less. I'm quite savvy but my mac is sacred and i'd rather the pros did it. Turned out to be £37.00 and my mac came back fixed and clean.... £37.00 for piece of mind is well worth it.
    Here's the youtube clip but please don't take unnecessary risks. http://www.youtube.com/watch?v=UsSIUs7jzQc
    Best of luck all.
    Al

  • HT1366 I have deleted safari ; and can only use itunes , please help.

    I have deleted safari and now can only open itunes; this was a schoolboy error, as i was only trying to create space and speed up my macbook.
    Please can you help and suggest a solution. My name is chris ingle and my email is [email protected]

    what OS is running on the mac?

  • How i can conect with apple support chat? my phone is lock and is brand new! please help

    help

    Where - from what retailer - in what country did you purchase this iPhone?
    With which wireless provider in what country are you attempting to use it?
    Locked sims are a function of the wireless provider - contact them.

  • HT1904 Everytime I make an order I am charged twice and cannot rectify this charge please help as  refuse to play anymore. Because of these charges  please help.

    I have played Funbridge  for a year at least and on all my orders I am charged twice but not given twice the time.  Please look back at my account as I jhave tried every way of contacting  to rectify this without success so refuse to pay any more until I get refunded.

    First off this is a USER forums. So asking for a resolution here will not help you.
    What are all of the ways that you have taken to try to get a resolution?
    Have you tried going to expresslane.apple.com selecting itunes then itunes store and then the option that best matches your issue and input the information which is requested to contact itunes?
    If you have done so and it has been longer than 48hrs and you still have not got a reply back,
    MayBe you should then try calling Apple Support and ask if can speak to the fraud department and then I am mostly sured you would get information on that.
    Best of luck

  • I need to get Abobe Heiti TC and Heiti SC fonts. Please help!

    I need to purchase a font by the name of Heiti TC and SC from Adobe. I believe it is an Adobe font. I have called the customer support for SEA, and they have given me a list of resellers to refer to, but none of them are clueless about it. I need to purchase this font urgently and need a quote to present to the client. Since the customer support for Adobe is unhelpful and also their resellers, can someone from the staff team help me out on this? It is ridiculous to know that I might need to change the font to another one, if this font is not available for sale. Does this mean I illegally convert the font for the client to use? Please help as I need this font to be licensed to 20 or more computers and it has to be compatible with PC platforms too, and not only Macs. PLEASE HELP!!!
    Forgot to mention I am based in Singapore, and so is my client.

    I need to purchase a font by the name of Heiti TC and SC from Adobe. I believe it is an Adobe font.
    They are not Adobe fonts, I do not think. They do not appear in Font Folio 11.
    Wikipedia claims (http://en.wikipedia.org/wiki/List_of_CJK_fonts) they are "available in Mac OS X 10.6," and I think that is correct.
    Under Mac OS X 10.7.5, the font is present and Font Book reports:
    Version
    7.0d17e1
    Location
    /System/Library/Fonts/STHeiti Medium.ttc
    Unique name
    Heiti SC Medium; 7.0d17e1; 2011-05-05
    Manufacturer
    SinoType
    Copyright
    Copyright (c) 2000-2007, Changzhou SinoType Technology Co., Ltd.  All rights reserved.
    Trademark
    STHeiti SC and SinoType are trademarks of Changzhou SinoType Technology Co., Ltd.
    Good luck.

  • My iphone 5 suddenly died and won't turn back on even after doing the recovery procedure. Even when I put it on charge the apple sign appears for 5-7 seconds and even after that it won't turn on. Help?!?!

    My iphone 5 suddenly died and won't turn back on even after doing the recovery procedure. Even when I put it on charge the apple sign appears for 5-7 seconds and even after that it won't turn on. Help?!?!

    DFU mode an try to restore to iOS6.1.4 it will wipe out the whole device if it works but than youll kno if its a software issue if it works or ahardware issue if it dont work

  • My phone 5 died and now it wont turn back on or seem to charge at all. I've tried several different charger cords and outlets. And all the phone will do is show the empty battery symbol. please help! Any suggestions are apprecaited!?! thanks

    My phone 5 died and now it wont turn back on or seem to charge at all. I've tried several different charger cords and outlets. And all the phone will do is show the empty battery symbol. please help! Any suggestions are apprecaited!?! thanks

    Hello Cooper,
    Thank you for the details of the issue you are experiencing with your iPhone 5.  I would be concerned too if my iPhone was not powering on.  I found an article with steps you can take when you encounter an issue like this.  I recommend following the steps below:
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    You can find the full article here:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Hi, when ever I'm using 3G, on my Iphone4 sim stops working and Network is lost, this started after I updated my phone with  6.0.1(10A523)version. Please help how to solve this problem.

    Hi, when ever I'm using 3G, on my Iphone4 sim stops working and network is lost, this started after I updated my phone with  6.0.1(10A523)version. Please help how to solve this problem. Thanks.

    Photos/videos in the Camera Roll are not synced. Photos/videos in the Camera Roll are not touched with the iTunes sync process. Photos/videos in the Camera Roll can be imported by your computer which is not handled by iTunes. Most importing software includes an option to delete the photos/videos from the Camera Roll after the import process is complete. If is my understanding that some Windows import software supports importing photos from the Camera Roll, but not videos. Regardless, the import software should not delete the photos/videos from the Camera Roll unless you set the app to do so.
    Photos/videos in the Camera Roll are included with your iPhone's backup. If you synced your iPhone with iTunes before the videos on the Camera Roll went missing and you haven't synced your iPhone with iTunes since they went missing, you can try restoring the iPhone with iTunes from the iPhone's backup. Don't sync the iPhone with iTunes again and decline the prompt to update the iPhone's backup after selecting Restore.

  • I have a big project but when im going to add a new clip with sound and picture in picture its only the sound that works. Can someone please help me?

    I have a big project but when im going to add a new clip with sound and picture in picture its only the sound that works. Can someone please help me?

    Also, if you can't get them to work, what is the error message you are getting?
    Baron Samedi

  • Hi ! Please my iphone is on the activation page and i can't do nothing, there is a sim card into but itune don't recognise it, and the phone don't want to activate. I tried everything, and before the reboot the iphone 3 was worked verry well. Please help

    Please my iphone is on the activation page and i can't do nothing, there is a sim card into but itune don't recognise it, and the phone don't want to activate. I tried everything, and before the reboot the iphone 3 was worked verry well. Please help me !

    Hello there, rebeccallouche.
    The following Knowledge Base article offers up some great steps and links to some additional information that is pertinent when having activation issues with your iPhone:
    iPhone: Troubleshooting activation issues
    http://support.apple.com/kb/ts3424
    Additionally, if the iPhone is not being recognized in iTunes this article will be useful as well:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

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